Maidstone Hospital - Ratings and reviews
Reviews
-
Review titled Horrible service
Rated 1 star out of 5
by Anonymous - Posted on 12 March 2024
Emergency department is absolutely horrible. 12.02.2024 my husband had a strong kidney pain and no painkillers didn't help him. We were waiting 7 hours in the queue and I asked nurse for a bed for him, he couldn’t sit on the chair, she told me in a rude tone that she could not do anything, while there were empty beds in the corridor. The staff are rude, specially Indian nurses, no one is willing to help. It's just awful. Lots of staff, but they don't really do anything to help you. Medical service is terrible! Why do we pay such taxes for?
Visited Accident and emergency services on March 2024
Review titled Maidstone Hospital
Replied on 13 March 2024
Good morning, Thank you for taking the time to share with us the experience your husband had recently in the Emergency Department. I was very sorry to read that the standard of care fell short of what we aspire to deliver on this occasion. We would be happy to look into this further for you should you wish to contact the PALS team by email at mtw-tr.palsoffice@nhs.net or phone at 01622 224960. Kindest Regards, Lianne PALS Team Leader
-
Review titled excellent eye clinic
Rated 5 stars out of 5
by Chris Hall - Posted on 07 March 2024
My visit for a now 6 monthly monitoring scenario was without exception a reassuring and pleasant experience. i found the intake efficient. the pre consultant tests and flashing light photos no problem with a happy informative team. my final consultant was very thorough attentive and reassuring. Has arranged for continued monitoring in his clinic. I have no reservations for recommending this hospitals eye clinic its for m 5 stars
Visited Ophthalmology on March 2024
Review titled Maidstone Hospital
Replied on 07 March 2024
Dear Mr Hall We were pleased to read your review of your recent experience in the Eye Clinic and thank you for taking the time to share your experience with us. We shall have pleasure in passing your compliment to the Ophthalmology management team today. With best wishes Sylvia PALS Officer
-
Review titled Minor injury care
Rated 5 stars out of 5
by Anonymous - Posted on 16 March 2024
I visited the minor injuries unit 24 hours after a fall. This was due to continuing pain and swelling in my wrist, knee and ribs and concern in relation to osteoporosis. The triage was efficient and the wait for a consultation was not too long. I was treated kindly and everything was explained to me. Fortunately I had no broken bones and was reassured. Everything 10 out of 10. Thank you.
Visited Accident and emergency services on March 2024
Review titled Maidstone Hospital
Replied on 18 March 2024
Good afternoon Thank you for taking the time to share your feedback with us. It was so lovely to hear that you were treated efficiently and kindly by the minor injury staff. Please be assured I will share your feedback with the management team for minor injuries who I know will appreciate your kind words and will share them with the team. Many thanks Best wishes Sylvia PALS Officer
-
Review titled Not fit for purpose
Rated 1 star out of 5
by Ronald Wilson - Posted on 13 March 2024
Been referred twice by Dr since September 23... still no appointment , Gp at Wits end too, no reply , no appointment and they never answer phone , tried dozens of times in last few weeks, am and pm just rings out...GP secretary is now going to try and contact them... and at the other end of this is a person in pain who could get help if only they cared .
Visited Pain Management on March 2024
Review titled Maidstone Hospital
Replied on 13 March 2024
Dear Mr Wilson, Thank you for your review and I am very sorry both your GP practice and yourself have had difficulty following up on a referral. Please do not hesitate to contact the PALS office if you would like us to look into this for you. We can be contacted by email at mtw-tr.palsoffice@nhs.net or by phone on 01622 224960 and please do leave a message if the PALS officer is on another call when you ring in. Kindest Regards, Lianne PALS Team Leader
-
Review titled Attentive staff
Rated 4 stars out of 5
by Colin Downing-Waite - Posted on 18 March 2024
I was disappointed to have my surgery due in February 2024 cancelled at short notice, without a reason and had to wait over 3 weeks for a new date for surgery. I feel your procedure of having to ring the day before, in a dedicated one hour slot (which was engaged for 35 minutes) to obtain your admission details, adds to the stress of a hospital admission. I was lucky that I had family who were available to take me whatever time I needed to arrive. If you are someone that has to rely on getting to the hospital via taxi or public transport, then finding out your time slot just a matter of hours before you are due to arrive could make it very difficult to plan travel arrangements. My local NHS Trust always provides you with a letter in advance of planned surgery advising you of your admission time and ward details for the day of your procedure. I feel this is far preferable. However, I couldn't fault the excellent staff in the short stay surgical unit whilst waiting for my operation. I'd also like to thank the entire medical team on Cornwallis Ward , where I was transferred to after the operation, for their attention and the care I received. They provided thorough explanations for all the procedures I needed and answered any questions I had, in great detail. Also the staff in the discharge lounge who collected me from the ward and kept my amused until my family arrived. Thank you Maidstone Hospital.
Visited Urology on March 2024
Review titled Maidstone Hospital
Replied on 20 March 2024
Dear Mr Downing-Waite Thankyou for your feedback and taking the time to share your experience with us. I was sorry to read that your surgery was delayed and the problems you experienced when contacting the admission department. I have today shared your feedback with the admission management team to highlight this to them for any actions to be undertaken to improve patient experience. It was wonderful to read your kind words about the excellent staff on the Short Stay Surgical unit and Cornwallis Ward and I was pleased that you were kept amused whilst waiting to be collected by your family. I will forward these kind words to the ward teams who I know will appreciate this feedback. Thankyou once again. Best wishes Sylvia PALS officer
-
Review titled Good hospital
Rated 5 stars out of 5
by peter smith - Posted on 19 March 2024
The first call from the hospital was on Tuesday 5th March and had a appointment the same day for a x ray this was carried out with so much expertise by lovely staff. My next appointment was for a CT scan on Saturday the 9th March and this was very quick and easy again the staff were exceptional. My appointment with the urology dept was on Friday 15 March and can only say that this was carried out by lovely staff and the doctor was very professional and put me at ease with my examination. I can only say that the staff at Maidstone hospital are truly exceptional and caring.
Visited Urology on March 2024
Review titled Maidstone Hospital
Replied on 20 March 2024
Dear Mr Smith Thank you for taking the time share your feedback. It was lovely to read your kind comments in respect of the prompt service you received when attending your three appointments with with both Radiology and Urology, and the expertise and professionalism shown by the staff. I will today share this feedback with the management teams and I know the staff will appreciate your kind words. Best wishes Sylvia PALS Officer
-
Review titled Great pratice
Rated 5 stars out of 5
by Anonymous - Posted on 04 March 2024
It was really good and we waited along time and it was so good And we nearly got lost in the department
Visited Urology on February 2024
Review titled Maidstone Hospital
Replied on 07 March 2024
Dear Patient Thank you for taking the time to leave this feedback about your experience and please accept our apologies for the long wait. Best wishes Sylvia PALS Officer
-
Review titled Thought I was in private hospital so good
Rated 5 stars out of 5
by Mr Alexander E Bevan - Posted on 22 February 2024
Was in Accute assessment. The nurses so good and always washing hands . Food was great. Cleaners constantly cleaning wards and corridors I don’t know how anyone can criticise. Car park only problem driving round and round trying to find space
Visited Don't know on February 2024
Review titled Maidstone Hospital
Replied on 07 March 2024
Dear Mr Bevan Thank you for taking the time to leave a review of your experience following your stay in the Acute Assessment Unit (AAU). We were pleased to read that you felt you were in a private hospital and sorry to learn of your experience with car parking. We shall be delighted to share your feedback with the AAU management team and we shall also provide feedback to our facilities management team today. With best wishes, Sylvia PALS Officer
-
Review titled Horrible Place - stuff of nightmares!
Rated 1 star out of 5
by Anonymous - Posted on 09 February 2024
Wasted five hours with possible sepsis at this hideous place. The staff are brusque and simply don’t listen. Nobody actually seems to care and nobody takes responsibility for you. Just left in a corridor for hours in pain with no information watching people coming in after you being seen. Actually gave up and went home in the end. The ceiling in the waiting room had collapsed and was just left all over the floor and chairs. Waiting times hadn’t been updated for two days and the general sense of decay and indifference is palpable. Horrible, horrible place!!
Visited Accident and emergency services on February 2024
Review titled Maidstone Hospital
Replied on 09 February 2024
Dear Patient Thank you for taking the time to submit your feedback on your recent experience when attending Maidstone Hospital Emergency Department. I am very sorry to learn of your experience, for which I apologise. Please be assured that I will pass this onto the Emergency Department Management Team. However can I please suggest that you contact the PALS team, contact details as below, so that we can discuss further. Once again I am sorry for your experience. With regards Jane PALS Officer 01622 224960 / 01892 638953 mtw-tr.palsoffice@nhs.net
-
Review titled Endoscopy Department
Rated 5 stars out of 5
by Jan Ellis - Posted on 16 January 2024
Wonderfully friendly and reassuring staff. They explained the procedure very clearly and were supportive throughout. Excellent.
Visited Gastrointestinal and Liver services on January 2024
Review titled Maidstone Hospital
Replied on 18 January 2024
Dear Ms Ellis Thank you for taking the time to give your feedback on your recent experience when attending the Endoscopy Department. I was pleased to learn that the procedure was clearly explained and that you felt supported throughout the procedure. Staff always appreciate receiving such kind words and praise, so please be assured that I have passed them to the team. Thank you again. With regards Jane PALS Officer 01622 224960 / 01892 638953 mtw-tr.palsoffice@nhs.net