Maidstone and Tunbridge Wells NHS Trust - Ratings and reviews
Reviews
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Review titled Excellent care
Rated 5 stars out of 5
by Fred Edwards - Posted on 01 April 2024
From the ambulance crew, through A & E to my stay inJohn Day Ward, including support from the Virtual Ward staff all the care I received was excellent. All the staff were friendly & professional. I cannot thank everyone enough.
Visited March 2024
Review titled Maidstone and Tunbridge Wells NHS Trust
Replied on 03 April 2024
Dear Mr Edwards Thank you for taking the time to write this review about your experience. It is always nice to read such kind words and I am pleased you received excellent care from the Emergency Department (ED), John Day Ward and the support following discharge from the Virtual Ward team. Rest assured I will share this review with the management teams for all the departments who I know will appreciate your feedback. Best wishes Sylvia PALS officer
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Review titled Terrible Hospital
Rated 1 star out of 5
by Anonymous - Posted on 30 March 2023
The Hospital is badly organised and needs to be better run. It has changed from treating patients to staff tapping things into laptops and trying to avoid doing anything that is going to cost money. It discharges patients knowing full well that they will be back, as they do not treat the underlying cause, but just patch patients up and send them home. Overall an absolutely terrible hospital.
Visited March 2023
Review titled Maidstone and Tunbridge Wells NHS Trust
Replied on 30 March 2023
Dear Patient Thank you for taking the time to submit your feedback and I am very sorry to learn that you have concerns regarding the care and treatment at Maidstone Hospital. Can I please ask that you contact the PALS Office at your earliest convenience, so that we may discuss your concerns further. Once again I am sorry for your experience and do hope that we can speak with you shortly. With regards. Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Rude Staff
Rated 1 star out of 5
by Anonymous - Posted on 11 April 2022
Found a number of nurses were rude, I’m shocked by their lack of empathy, if they hate their job that much then I think they should change their career,
Visited April 2022
Review titled Maidstone and Tunbridge Wells NHS Trust
Replied on 28 July 2022
Thank you for taking the time to share your feedback relating to your experience when attending the hospital. I am very sorry that you found the staff to be rude and lacking empathy. If you could please provide me with further details for example, the hospital and area within the hospital you attended, I will certainly past your feedback on to the management team. Once again I am sorry for your experience but do thank you for taking the time to share it with us.