Leicester General Hospital - Ratings and reviews
Reviews
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Review titled Such patience and kindness
Rated 5 stars out of 5
by Dee - Posted on 01 April 2024
On arriving at the General for a CT scan I was extremely nervous due to being very claustrophobic. The nurse was amazing and without her patience and going through everything with me I would of ran out the door. Thank you
Visited Imaging services on April 2024
Review titled Leicester General Hospital
Replied on 08 April 2024
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled A little more time
Rated 3 stars out of 5
by Anonymous - Posted on 16 April 2024
It's all the title. Went for a gynaecologist appointment and procedure today . Due to somewhat bleeding abit after Menopause. So naturally they want to offer an investigation. It's a good thing. I get it. However, it's somewhat confusing and stressful by not only procedures before this no results given . Then you get a follow-up procedure because they feel its s good idea, then a standard letter containing every possible worry or possible concern s that could be the reason or reasons. No personalised letter is sent. Which can leave you even more lost to the point of confusion and lost and in panic. Go for the appointment mainly due this. And the whole procedure is somewhat rushed, they say you can ask questions However you feel get on with it . They just want you out. There was no real time for questions and no real interest was shown. It was like you either want the procedure or you don't. Yes they did there best and yes they mean we'll. However I feel that a little more time and compassion is required . And far less conveyor belt situation going on. Please know that we a patients and individuals. trea us with more understanding and less harshness. It is needed. It is a every day procedure to you the Doctor. For us we all count. I just hope changes are made Thank you
Visited Gynaecology on April 2024
Leicester General Hospital has not yet replied.
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Review titled Inadequate
Rated 1 star out of 5
by Anonymous - Posted on 26 March 2024
From date of referral it took this dept 14 months (9 months to provide positive blood test results) to realise and diagnose an illness that actually needs to be seen by Rheumatology department instead. The delays in this dept have caused prolonged suffering, and an unecessary worsening of the dibilitating condition. If standard tests had been scheduled before the first consultation this diagnosis could have been made within 6 months. The waiting has been an absolute farce, exascerbated by disorganisation and poor communication between stages of administration and quite possibly lack of thoroughness from someone leading this team. The most shocking part is that every member of this team knew of it's own incompetance.
Visited Orthopaedics on March 2024
Review titled Leicester General Hospital
Replied on 08 April 2024
Hello Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Advise and Liaison Service (PALS) who will be able to fully investigate this for you. You can contact PALS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Email: pals@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: Patient Advice and Liaison Service (PALS) (leicestershospitals.nhs.uk) Kind regards, The Communications Team Leicester’s Hospitals
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Review titled Very supportive
Rated 5 stars out of 5
by Julie - Posted on 24 March 2024
From the minute I walked into theatre arrivals to when I left ward 31 (gynae) I was treated with respect and dignity. I was looked after extremely well and cannot thank everyone enough. Special thanks to the team who performed my surgery and all the staff on ward 31. You made a very anxious time alot more bearable for me x
Visited Gynaecology on March 2024
Review titled Leicester General Hospital
Replied on 08 April 2024
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Miracle workers
Rated 5 stars out of 5
by Roy bryan - Posted on 16 March 2024
I spent 5 weeks in Neuro rehabilitation unit and received the most incredible care, love and compassion from all of the staff. I cannot praise the staff enough. I was unable to even get out of bed when I went into ward 2, I was very wary at first because I had already spent 31 days in in in burton on Trent hospital plus another 30 days on a ward. Leicester Neuro rehabilitation unit was the only hospital that would take me because of my postcode! From the minute I was admitted I felt reassured that I would be ok. Nothing was to much trouble. My family were involved all of the way. With the help of all the team I began to regain my ability and was able to walk with a stroller, shower, dress feed myself it was like the Phoenix rising from the ashes. I finally left after 5 weeks walking out with a stroller. I wanted to go home but was sad to be leaving my hospital family. Thank you everyone on ward 2 you are all incredible.
Visited Rehabilitation on February 2024
Review titled Leicester General Hospital
Replied on 08 April 2024
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Professional, friendly service
Rated 5 stars out of 5
by Martina - Posted on 02 February 2024
Would like to thank all the staff for their help and understanding during my visit in January. Good explanation to all procedures. Staff very attentive and understanding throughout. Over and above help after my procedure, a credit to the NHS
Visited Gynaecology on January 2024
Review titled Leicester General Hospital
Replied on 08 April 2024
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Good experience
Rated 4 stars out of 5
by Anonymous - Posted on 22 January 2024
I attended LGH on 3.1 and 10.1 for pre op assessment followed by day case surgery. Every member of staff I encountered was courteous and caring. On surgery day everything was explained well and after surgery at 14:00 I was able to leave by 18:00. Overall a very good experience
Visited General Medicine on January 2024
Review titled Leicester General Hospital
Replied on 08 April 2024
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Wonderful care on Ward 31
Rated 5 stars out of 5
by Pearl Olding - Posted on 21 December 2023
After a short stay on Ward 31 all i can say is how wonderful all the staff are. Each member of staff was caring, kind and very professional. Thank you for taking such good care of me last week
Visited Gynaecology on December 2023
Review titled Leicester General Hospital
Replied on 08 April 2024
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Trying to get through to sleep clinic
by V tired patient - Posted on 21 December 2023
I need help with my CPAP equipment and have been trying to call the sleep clinic for two weeks now and they don't answer. I remember this problem before and the clinic gave me an email address which I later used and received a quick response. I cannot find this email address anywhere at home or even online, so I am frustrated and short of visiting the place I don't know what to do other than talk about it here :(
Visited December 2023
Provided by Care opinion
Review titled Leicester General Hospital
Replied on 08 April 2024
Hello Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Advise and Liaison Service (PALS) who will be able to fully investigate this for you. You can contact PALS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Email: pals@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: Patient Advice and Liaison Service (PALS) (leicestershospitals.nhs.uk) Kind regards, The Communications Team Leicester’s Hospitals
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Review titled Outstanding ward
Rated 5 stars out of 5
by Sandra cheater - Posted on 03 December 2023
Hi I was a patient on ward 18 on Saturday dec 2nd I was greeted by friendly staff who showed me to my bed and explained what would happen regarding my day there,after going through the paperwork my surgeon popped in for a chat regarding the procedure,then I was told that I would be put to sleep which I was fine with that ,when I arrived back on the ward after the operation I was so well looked after with a welcome cuppa and toast ,then the physio came and went through the things I needed to do with the crutches and said date for clinic for physio would be in the post then I received my meds and paperwork for going home from going in at 7-30am to going home at 4pm the staff on ward 18 plus the surgeon and all involved with the operation were superb couldn’t fault a single thing the ward was nice and warm and clean any questions I asked were answered ward 18 should be very proud of the wonderful job you all do
Visited Orthopaedics on December 2023
Review titled Leicester General Hospital
Replied on 08 April 2024
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals