University Hospitals Of Leicester NHS Trust - Ratings and reviews
Reviews
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Review titled Not contacted
Rated 3 stars out of 5
by Anonymous - Posted on 27 August 2023
I have an annual outpatient consultation with Gastroenterology LRI which has always been excellent. In recent years appointments have been by telephone conversation. I recieved my letter and text reminder for the appointment saying do not visit the hospital it would be a call. On the day there was no call from Gastroenterology. I waited with my phone for hours, thinking perhaps there was a delay. I assumed that something urgent must have happened in LRI Gastroenterology so I would hear about a rescheduled appointment. That was 2 weeks ago. I haven't had a letter or text for an alternative appointment, although I did recieve a text message yesterday asking why "I" had missed it in the first place... hmm. Anyway, I hope my consultant still works for the hospital. He was fabulous and I would be so upset if I had been forgotten about by someone else who doesn't know me. There's nothing worse feeling like a number is there and with my bowel condition it is reassuring to know one has support if one should need it in the future. If my consultant has retired I wish him all the best and a massive thank you. If I have a new consultant I do hope the hospital endeavours to let outpatients know of the change in due course.
Visited August 2023
Review titled University Hospitals Of Leicester NHS Trust
Replied on 08 September 2023
Hello, Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you. You can contact PILS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Write to: Patient Information and Liaison Service The Firs C/O Glenfield Hospital Groby Road Leicester LE3 9QP Email: pils@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/ Kind regards, The Communications Team Leicester’s Hospitals
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Review titled Incredibly kind team
Rated 5 stars out of 5
by Katie Murrell - Posted on 21 June 2023
I had a scan today with the LRI radiology team and was very nervous, especially as it was quite an invasive and very uncomfortable procedure for me. Having had an ultrasound the month before at a different hospital where the staff ignored me and talked to each other throughout, I didn't expect much. Couldn't have been further from my experience today. The team were wonderfully kind and supportive, very empathetic and communicative throughout. I felt extremely safe and supportive in their hands. I genuinely felt that they cared about my wellbeing and i honestly can't thank them enough for their kindness.
Visited June 2023
Review titled University Hospitals Of Leicester NHS Trust
Replied on 28 June 2023
Hello Katie, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Great care
Rated 5 stars out of 5
by Jean Sulman - Posted on 10 July 2023
I was admitted to Glenfield hospital for a lung resection on 5th June. I was very impressed with the standards and level of the care I received from being admitted to being discharged. The surgeons were very approachable great bedside manner and very professional. The nurses looking after me in HDU daytime and evening were outstanding. If I had to award medals they would all be gold.
Visited June 2023
Review titled University Hospitals Of Leicester NHS Trust
Replied on 14 August 2023
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Fantastic acute care
Rated 5 stars out of 5
by Debra Magorian - Posted on 05 May 2023
I collapsed in Co op store on Narborough road last Friday 28/2/23 suffering a seizure. Having past experience of the old accident and emergency as a nurse I was not looking forward to being a patient but was very surprised at the improvements. Right from the beginning the first responder and ambulance team were caring and reassuring. When we arrived at the Leicester Royal Infirmary we went to the ambulance led pod which continued with high care standards. However I was dreading going into majors based on past experiences as a stroke nurse and regular visits to the emergency department in the past. I cannot express how much I was impressed with everything about majors and acute medical unit later. The environment is calm with emphasis on high standards of care, privacy and dignity. I remember how open and unsettling the old emergency department was and you’ve certainly made massive improvements. The staff on both the emergency department and the acute medical unit were professional, caring and provided a calming environment. I am a Loros nurse and have very high standards and all involved did not disappoint. This experience has completely changed my view of acute care at University Hospital Trust and you should be hugely congratulated in this high level of care
Visited May 2023
Review titled University Hospitals Of Leicester NHS Trust
Replied on 10 May 2023
Hello, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Cancelled operation 5 times
Rated 2 stars out of 5
by Wendy - Posted on 07 March 2023
Was booked in to have a minor operation ( minor to them major to me ) this was changed 4 times then. Last one cancelled fro saturday to tuesday then saturday was xalled to see where is was . Clearly they hadnt cancelled appointment so rang to make sure i was on tuesdays list. day of surgery ( today ) we drove an hour to hospital having to be there for 7am . For me to have tests and gowned up to be told I'm 3rd in list I have bad medical anxiety. I am also diabetic. I sit for 8 hours yes 8 hours to then be told they cancelling again . The first person's surgery is a complex case . Even the nurses said they knew this and didn't know why people was booked in after. Got myself so worked up I physically made myself ill. This is not on . I informed my nurse at my pre op about my anxiety attacks and was told if I am worried it may help to write letters to my loved ones . ( like that really didn't help) Not a happy person at moment knowing I need this op but can't see myself going through with it now
Visited February 2023
Review titled University Hospitals Of Leicester NHS Trust
Replied on 13 March 2023
Dear Wendy Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you. You can contact PILS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Write to: Patient Information and Liaison Service The Firs C/O Glenfield Hospital Groby Road Leicester LE3 9QP Email: pils@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/ Kind regards, The Communications Team Leicester’s Hospitals
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Review titled Biopsy Results Time Scales ?
Rated 4 stars out of 5
by David Hayes - Posted on 29 November 2022
As a Londoner who moved to Leicestershire some years ago. I have nothing but praise for Leicester nfs ! However, following a prostate Biopsy taken on the 19th with results expected in 7days, only to be told, it’s in the Lab and there is no set performace deadline ie could be ..a cupple weeks before getting the results ? What’s the point of getting men tested if there is a blockage in the system to provide answers ? I have several meetings booked out of town where people will rely on me. We need fixed dates from the Lab when results will be provided called “Performance” or simple management. Just a small nudge and simple to solve ?
Visited November 2022
Review titled University Hospitals Of Leicester NHS Trust
Replied on 30 November 2022
Hello David, Thank you for taking the time to leave a review. If you would like us to look into your feedback further, we will require some further information from you. Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you. You can contact PILS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Write to: Patient Information and Liaison Service The Firs C/O Glenfield Hospital Groby Road Leicester LE3 9QP Email: pils@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/ Kind regards, The Communications Team Leicester’s Hospitals
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Review titled Professional expertise
Rated 5 stars out of 5
by Margaret Joy Chapman - Posted on 23 August 2022
A day visit to a hospital clinic for minor surgery was staffed by three persons - a surgeon, a nurse, a trainee. All of these fulfilled their specific roles in a skillful and compassionate way. This combination gave reassurance and a sense of expertise which was impressive. The NHS can be proud.
Visited August 2022
Review titled University Hospitals Of Leicester NHS Trust
Replied on 21 September 2022
Dear Margaret Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Amazing!
Rated 5 stars out of 5
by Ciara - Posted on 11 August 2022
The nurses and doctors was very polite, caring and kind. They had a busy night and they really worked there hardest to support everyone. Would highly recommend this hospital.
Visited August 2022
Review titled University Hospitals Of Leicester NHS Trust
Replied on 16 August 2022
Dear Ciara, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Aloof Staff
by Anonymous - Posted on 26 August 2022
Was sent for an X-ray on my foot by my GP. Had to take a taxi costing over 30 pounds there and back to my home, I found the staff very disinterested and dismissive when I asked about my results. All I was told to wait up to10 days for results to be sent on . When I questioned this I was told that had it been an obvious fracture I would have been sent to Urgent Care . Why didn’t they tell me no fracture was found?? I had to tell work that I didn’t know if it’s fractured or not , but still have problems weighbearing . Waiting to hear from my GP now ....
Visited August 2022
Review titled University Hospitals Of Leicester NHS Trust
Replied on 30 November 2022
Hello, Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you. You can contact PILS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Write to: Patient Information and Liaison Service The Firs C/O Glenfield Hospital Groby Road Leicester LE3 9QP Email: pils@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/ Kind regards, The Communications Team Leicester’s Hospitals
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Review titled What a great service
Rated 5 stars out of 5
by Sue - Posted on 11 April 2022
In the past few weeks I have visited two clinics which resulted in attending the LRI Theatre Arrivals Area for an operation as a day patient in connection with a dermatological problem and plastic surgery. All the staff I encountered were brilliant including the secretary who arranged the appointment. They were all very caring, polite and knowledgeable. I can’t speak too highly about all of them. Thank you so much for a brilliant service during these trying times.
Visited April 2022
Review titled University Hospitals Of Leicester NHS Trust
Replied on 12 April 2022
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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