Hull Royal Infirmary - Ratings and reviews
Reviews
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Review titled Very Satisfactory
Rated 5 stars out of 5
by Anonymous - Posted on 18 April 2024
Arrived at the glaucoma clinic at 8.15am, receptionist checked my details and amended 2 there and then. I was seen within 5 minutes of my appointment time, over the next 3 hours I had 6 or 7 tests (I lost count!) I was conducted to and from the various room. (being autistic, this was a massive benefit!) there was some time in between tests, but not long enough to become bored. 1 lady, in particular was very good, and wasn't hesitant in seeking a second opinion. (or a 3rd!) I came away feeling my condition had been well and truly investigated! On the whole, a very positive experience within the confines of the condition. Fully matches my experience of the local medical practitioners! Full credit and praise to all involved. Thank You!
Visited Ophthalmology on April 2024
Hull Royal Infirmary has not yet replied.
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Review titled Lost in the system
Rated 3 stars out of 5
by Jayne Gale - Posted on 10 March 2024
After waiting 3 months for the neurology 'hot clinic' after a referral from A and E my referral was declined as inappropriate. I was not informed why and I am still waiting more than 2 weeks if asking. I had a ct and mri in a&e suggesting I have a brain lesion and demyelation. I already have blood cancer so my anxiety is off the wall. Due process has not been followed and I'm left in the dark. Its unacceptable.
Visited Neurology on March 2024
Hull Royal Infirmary has not yet replied.
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Review titled Not good this time
Rated 3 stars out of 5
by Anonymous - Posted on 22 March 2024
I had an appointment with my neurologist but I didn't get to see the actual neurologist like I did on my last appointment, I had a registrar dr who made me feel like I was making everything up, he didn't even look at my records on the medical file, he just wrote little notes on paper, while he was examined me he was telling me to stop tensing when I wasn't, I have no feeling and numb in that area, I tried to tense this area later on just to see if I can and I couldn't, he disagreed with the actual neurologist diagnosis, I was put on some strong medication for a year and he says if no improvement there is nothing that can be done, no explanation as to what will happen to me if this happens, no explanation of effects of new medication, I also tried to discuss the pain I was in and he says I shouldn't be in any pain with the medication I am taking, but I am in pain, he made me feel like I was making the pain up too, please give patients the option of seeing a registrar or the actual doctor who gave diagnosis, my actual neurologist who gave diagnosis was lovely and understood everything, I have been worried since appointment and relying on Google for information
Visited Neurology on March 2024
Hull Royal Infirmary has not yet replied.
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Review titled Absolutely wonderful
Rated 5 stars out of 5
by Troy Peters - Posted on 20 March 2024
I have been in HRI (Ward 5) for 8 days and the care I received in there was nothing short of incredible. Every member of staff was attentive, kind, caring, and incredibly understanding. Whether I needed medication or even just a drink, they were with me as soon as possible and showed absolute professionalism. Absolute angels.
Visited General Medicine on March 2024
Hull Royal Infirmary has not yet replied.
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Review titled Disgusting ignorance of autism - endocrinology
Rated 1 star out of 5
by Andy - Posted on 29 March 2024
Was referred here by my GP. Requested reasonable adjustments and information to be provided from both P A L S and the endocrinology department. After two weeks, no effort had been made by either to contact me /reply to emails or to assist in providing the reasonable adjustments. I eventually gave up and referred into a different NHS trust. Hull Teaching Hospitals need to learn that autistic patients matter to and they have a duty to ensure that we are catered for and that all staff have mandatory autism training as set out in law. Disgusting place run by obsequious sycophants.
Visited Endocrinology and Metabolic Medicine on March 2024
Hull Royal Infirmary has not yet replied.
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Review titled Extra for previous review, not good this time
by Anonymous - Posted on 23 March 2024
During examination while Dr was trying to find ankle reflexs he told me to get up on the bed and kneel down against the wall, very embarrassing and hard position to be in with numbness and balance issues, I've never had to be in this position before just for reflexes even my daughter who was with me was surprised to see this happen, I have new symptoms I wanted to discuss but after everything, Dr making me feel like I was making it up and with this I didn't want to discuss new symptoms, I will wait until I see the main Neurologist Dr who diagnosed me, hopefully that will be my next appointment
Visited Neurology on March 2024
Hull Royal Infirmary has not yet replied.
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Review titled Go elsewhere
Rated 1 star out of 5
by Mrs Annoyed - Posted on 18 March 2024
We went to the new urgent care at HRI, we was told we had a up to 4hour wait, after 2 hours not even triage. 6 hours wait all in all. a&e kept sending people from there to urgent care, more in urgent care then a&e. Avoid at all cost.
Visited Urgent care centre on March 2024
Hull Royal Infirmary has not yet replied.
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Review titled First rate treatment
Rated 5 stars out of 5
by Richard Arnold - Posted on 18 March 2024
I was in ward 12 for a week following an accident that seriously damaged my right foot. The service and treatment I received was nothing short of superb. Every member of staff from consultants to porters was charming, friendly, efficient and helpful. I could not have wished for more or wanted for anything. An absolutely first rate experience. Thank you all.
Visited Orthopaedics on March 2024
Hull Royal Infirmary has not yet replied.
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Review titled Rude
Rated 2 stars out of 5
by Annoyed - Posted on 25 March 2024
The staff in there made me feel so dumb for not remembering a sezuire I had. No sort of care what so ever! Yo not been round from these parts I would recommend york hospital there better trained and better at understanding stuff like autism hull has no clue and should take a leave out of york hospital book honestly! Thinking getting ready checked out at york for what I ve had as it would be a better call for me. Honestly what a joke
Visited Accident and emergency services on March 2024
Hull Royal Infirmary has not yet replied.
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Review titled What is wrong with HRI staff
Rated 1 star out of 5
by Anonymous - Posted on 14 March 2024
4th time at HRI. Other 3 times I found the staff rude and uncaring. 6.30pm 13/03/2024 orthopedic receptionist was like I disturbed her. Not very welcoming at all. The nurse was really good. Nice, polite. The doctor didn't even look at me. Just at the screen. I came about my hip but my knees, since where hurting, especially the right one which was warm to the touch and look a little bulging ( not from a bone). I rolled my work trousers up but he didn't even bother looking. Just looked at the screen of a approximately 1 month xray and MRI I had and just said " there's nothing wrong with your knee". Shocking. I been to Castle Hill Hospital and they are wonderful. You feel the staff care. Receptionist are a delight. Doctors can't do more for you.
Visited Orthopaedics on March 2024
Hull Royal Infirmary has not yet replied.