Southmead Hospital - Ratings and reviews
Reviews
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Review titled No MRI Head Scan Result
Rated 3 stars out of 5
by Anonymous - Posted on 20 April 2024
On 27th February I had an MRI head scan at Southmead. This was monitoring a small meningioma brain tumour. After nearly 8 weeks, I still have no result of the scan. I rang the secretary about a month ago and was told the scan had not yet been reported. Yesterday I received an appointment through the post for another head MRI scan (this time at Weston). I do not know why and could not get through to Southmead (not to the secretary or Pals). I think there has been a mix-up, but there is obviously a little unease about this. The same thing happened last year when the meningioma was monitored. The scan happened in February and no result (despite chasing) until May. I raised the issue then. The same was happening several years ago when my mother who had had a huge meningioma brain tumour was having scans. I raised the problem then. Nothing has changed. Such a wait for scan results is totally unacceptable. There is clearly a shortage of radiologists and probably neurosurgeons. But - whatever the cause - when something is clearly so wrong it needs to be called out. Otherwise it becomes the norm (as seems to have happened here) and what is clearly wrong starts to look OK. We are in a situation where - presumably because of shortages of staff - the result of a scan done in February also then becomes impacted by delays caused by the Easter break (in April) and probably also by the May bank holidays. It's crazy. (Let's hope the result comes before being impacted by the summer breaks too!)
Visited Neurosurgery on April 2024
Review titled Southmead Hospital
Replied on 22 April 2024
Dear Patient Thank you for taking the time to leave your feedback. If you would like us to look into this further, please email us your name, date of birth, and hospital number. patientadviceandliaisonservice@nbt.nhs.uk Kind regards Leanne Malpas PALS and Complaints Manager
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Review titled Expert, caring and swift treatment
Rated 5 stars out of 5
by Louise - Posted on 12 March 2024
After moving house my care of a long term condition was transferred to the Endocrinology Dept at Southmead Hospital. The hospital as a whole is clean and very well organised. I am always greeted by all staff, receptionists, nursing team and my consultant in a professional and kind way. At the first appointment I was offered a full review of all my needs and within months had a bone scan, heart ultrasound and blood tests reviewed with letters from the consultant to update me on what these results showed. My consultations are not rushed, they are personalised to my needs and the approach is always thoughtful and compassionate. Any questions I have are always answered clearly even if my symptoms don't relate entirely to the condition being treated for, I am still given advice, signposted to where I need or referred to a Dept who can provide help. Coordinating care with my GP (who is based in Wales where I live) has not been easy but again the consultant has made themself available to reply to emails and to ensure that there is continuity of care with my prescription changes and providing extra blood tests directly where the GP is unable. I feel confident that my health is looked after under the expertise of the Southmead Endocrinology team and I am pleased that my care was transferred here when I moved home.
Visited Endocrinology and Metabolic Medicine on March 2024
Review titled Southmead Hospital
Replied on 15 March 2024
Dear Louise Thank you for taking the time to leave such positive feedback. It is great to hear that everything went so well for you during recent appointments with Endocrinology, I will ensure that the team hear your kind words and I wish you all the best for your future treatment. Best wishes Leanne Malpas PALS and Complaints Manager
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Review titled Amazing care
Rated 5 stars out of 5
by Susan Greatorex - Posted on 21 March 2024
I was diagnosed with breast cancer at end of November, from the initial diagnosis and biopsy to the two surgeries I have received, my care has been exemplary. Everyone played their part from the receptionists to the highly skilled surgeon . I felt listened to, informed and cared for at all times. An example of the best the NHS has to offer Thank you !
Visited Breast Surgery on March 2024
Review titled Southmead Hospital
Replied on 25 March 2024
Dear Susan Thank you for taking the time to leave your feedback. It is lovely to read such kind words and I will ensure that the Breast Care Team also get to read them. I send my best wishes for your continued recovery. Leanne Malpas PALS and Complaints Manager
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Review titled Compassionate and Caring
Rated 5 stars out of 5
by Camran Ahilan - Posted on 24 March 2024
All staff on A and E were hugely understanding and accommodating, I felt terrible for being there and wasting important time but I was reassured by all staff that nothing was too much trouble. One of the male nurses on the ward was very kind and there was also a young lad porter in a red t shirt who was incredibly sound- I cannot thank all the staff here enough and I am sorry for any problems/trouble caused as I know how busy it was and how essential the staff are
Visited Accident and emergency services on March 2024
Review titled Southmead Hospital
Replied on 25 March 2024
Dear Camran Thank you for taking the time to leave your feedback about your visit to the Emergency Department (ED). It is pleasing to hear of such a positive experience, and I will share your words with the ED team. With warm regards Leanne Malpas PALS and Complaints Manager
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Review titled Thanks so much for great care
Rated 5 stars out of 5
by Tracey M - Posted on 06 April 2024
Please convey my thanks to the surgical, nursing, anaesthetic and the operation department practitioner team who looked after me so well on 4 March when I went in for my gallbladder surgery at Southmead Hospital. I was very nervous and put at ease with laughs and banter. It did me the world of good! I would also like to pass on my thanks to the staff on ward 7b (not a gastro/surgical ward, but they welcomed me and were very kind nonetheless) who took care of me overnight. I have recovered well, despite a recent scare which appears to be something totally unrelated and coincidental, and is being investigated.
Visited Gastrointestinal and Liver services on March 2024
Review titled Southmead Hospital
Replied on 22 April 2024
Dear Tracey Thank you for taking the time to leave your feedback. It is lovely to hear such positive comments and I am so glad the procedure went well. I will pass your kind words to the wider time. I wish you well for your ongoing care and treatment. Best wishes Leanne Malpas PALS and Complaints Manager
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Review titled Greatest practice ever in UK!
Rated 5 stars out of 5
by Anonymous - Posted on 02 March 2024
I would like to thank all the staff for performing all the necessary interventions, for not keeping me waiting, for their continuous smile, for caring as if I was in a private hospital, for being realistic, and for taking the time to do so. Right diagnosis and right treatment! It is very important to know that you are with the right doctors and nurses to feel safe and comfortable. Thank you so much 🙏
Visited Accident and emergency services on February 2024
Review titled Southmead Hospital
Replied on 15 March 2024
Dear patient Thank you for leaving us such lovely feedback. It is great to read of such a positive experience. Best wishes for the future. Leanne Malpas PALS and Complaints Manager
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Review titled A thank you
Rated 5 stars out of 5
by Mike James - Posted on 16 February 2024
Your Review: On Wednesday 7th February 2024 I attended Cardiology at Gate 19 for a Angiogram. This was my first ever visit to a hospital as a patient in my 79 years . I want take this opportunity to say 'Thank You' to all the staff who looked after me and put me at ease. From the moment I was greeted and taken into the ward I felt cared for and looked after. I was told exactly what was going to happen, the staff were very knowledgeable and were able to answer all my many questions with a smile. Then I was taken to the theatre and met the team who again put me at ease whist buzzing around me, connecting me up and settled me down ready for the procedure. Everything appeared to go to plan, there was no fuss just a very professional working environment. I felt no pain or discomfort and was very relaxed at the end of it. 48 hours after the event and every thing was fine, with no issues and no pain or discomfort. I know people are quick to judge the NHS in these difficult times, but from my experience I think the workers at the coal face like those I've mentioned and all Doctors, Nurses and Ambulance crews do an amazing job and their effort should be reflected in their salary. Thank You, Michael James
Visited Cardiology on February 2024
Review titled Southmead Hospital
Replied on 20 February 2024
Dear Mike My goodness, you have done very well to visit a hospital for the first time in your 79th year. It is lovely to read your kind words of praise for the team that looked after you and I will ensure that I share with them all. You describe a perfect example of patient centered care, something that all in the Trust strive to achieve. I wish you the every best for your onward journey.
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Review titled Kind and expert team
Rated 5 stars out of 5
by David Shelton - Posted on 09 February 2024
I attended for routine general surgery and my experience was excellent. Everyone who looked after me was kind and attentive - as well as expert. I felt very confident that I would be properly cared for. We are very fortunate to have such a modern hospital with superb medical and support teams - thank you.
Visited General Surgery on February 2024
Review titled Southmead Hospital
Replied on 20 February 2024
Dear David Thank you for taking the time to leave such positive feedback. I will ensure that the wider team hear your kind words and I wish you all the best for a speedy recovery from surgery. Best wishes Leanne Malpas PALS and Complaints Manager
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Review titled What outcome??
Rated 3 stars out of 5
by James Patterson - Posted on 11 April 2024
Two heart monitoring tests( an infusion of radio-active material) to check for defects. One on the 12th February, the second on the 19th February. Almost two months on - nothing . Have checked at my GP practice- nothing. Just how long does it take to analysize and feed back??? Posted 11.4.24
Visited Cardiology on February 2024
Review titled Southmead Hospital
Replied on 22 April 2024
Dear James I am sorry to read that you have not received any results as yet. In order for us to investigate this further please email your details to the PALs team at patientadviceandliaisonservice@nbt.nhs.uk Kind regards Leanne Malpas PALs and Complaints Manager
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Review titled Great Service
Rated 5 stars out of 5
by Bridget Bignell - Posted on 30 January 2024
I was really anxious about this appointment but when I got there, the staff were so friendly and lovely really put me at ease. After my two scans, which were done swiftly, carefully, I then saw a doctor, who talked me through the results and next steps. All in all a very good service.
Visited Gynaecology on January 2024
Review titled Southmead Hospital
Replied on 05 February 2024
Dear Bridget Thank you for taking the time to leave your feedback. I am pleased to hear that your appointment was such a positive experience and that you were put at ease. I send my best wishes for your ongoing treatment journey. Best wishes Leanne Malpas PALS and Complaints Manager