Hexham General Hospital - Ratings and reviews
Reviews
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Review titled Fantastic service
Rated 5 stars out of 5
by Anonymous - Posted on 12 April 2024
The hospital has a lovely environment, very quiet and pleasant. I had an appointment within the X-ray department, and the staff were extremely lovely. They made me feel very welcomed, relaxed and comfortable. The service was also very efficient.
Visited Don't know on April 2024
Review titled Hexham General Hospital
Replied on 16 April 2024
Dear Reviewer, Thank you very much for taking the time to leave us a review. It has been a pleasure to read that your experience of our X-ray Department was so good and that the staff were extremely lovely. We will pass on your lovely comments to the staff in our X-ray Department. Best Wishes, The Experience Team
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Review titled Fab service
Rated 5 stars out of 5
by Anonymous - Posted on 02 April 2024
I spoke to a lady on the phone today,having had an appointment cancelled back in August and no further contact since then I didn’t really know who or which hospital within the trust that I needed to contact.i also didn’t actually have much information to give her aoart from my NHS number,but she tried to help me and gave me some advise re the pain I was having and then put me through to another hospital in the hope that they could help further as the information she needed couldn’t be accessed.within ten minutes they found my details and i now have an appointment to be seen at wansbeck later this month. Thank you for the time,patience and care you gave me this afternoon.
Visited Gynaecology on April 2024
Review titled Hexham General Hospital
Replied on 05 April 2024
Dear patient, Firstly, I’m glad that you have managed to seek the care you need and have an appointment arranged at Wansbeck General Hospital later this month. Would you happen to know which department the staff member was from that helped you arrange your appointment? If so, could you please email Patient.Experience@northumbria-healthcare.nhs.uk. Any further information will help us identify the staff involved so we can pass on your kind comments to them. Kind regards, Experience Team
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Review titled Extremely high praise
Rated 5 stars out of 5
by Pamela Thom. - Posted on 29 March 2024
I caught my leg on my wheelchair whilst transferring & it was badly gashed. We were near the metro centre but it didn’t occur to me to go anywhere but HGH. My husband & I were taken into a treatment room. I must stress we were treated with the utmost respect & caring. The nurses who treated my leg were totally professional, pleasant & empathic. The list goes on! The prime minister wants to hand a few honours out up here. Because, every single one of the staff whatever colour uniform are just fantastic. Even the cat knows where he’s well off! So, a huge huge thank you to you all.
Visited Urgent Treatment Centre on March 2024
Review titled Hexham General Hospital
Replied on 03 April 2024
Dear Pamela, Thank you for your very kind review of the service you received at Hexham General Hospital. I am so pleased to hear that you were treated with respect and found the nurses professional, pleasant and empathetic. I will pass on your review to the staff involved with your care. Kind regards, The Experience Team
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Review titled My best ever hospital service
Rated 5 stars out of 5
by Roy - Posted on 05 December 2023
I arrived at 7.15am and was 2nd on list for a rigid cystoscopy with general anaesthetic. All members of staff from the first to the last were friendly and informative. Many patient confirmation checks were made and, a first for me, the wrist band was put on my dominate wrist so that the cannula would be on the other. Cleanliness throughout was excellent and I even did a damp tissue test on the floor (I’ve experienced dirty ward floors in a different hospital). There was no rush, attention during recovery was excellent. Because of my cold intolerance I was given a special warming blanket, sheet and duvet - blissful warmth. The hub layout of preparation rooms is a great idea and staff can respond quickly. I cannot fault anything about this day surgery unit 10/10
Visited Urology on December 2023
Review titled Hexham General Hospital
Replied on 04 January 2024
Dear Roy, I want to thank you for taking the time to write such a detailed description of the care and treatment which you received at Hexham General Hospital in December. I am pleased that you felt so well looked after throughout your day procedure, and that staff were thorough and attentive on the day. I will forward your very kind comments to the team- I know this will give them a great start to 2024. With warm wishes, The Experience Team Northumbria Healthcare NHS Foundation Trust
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Review titled Fantastic Hospital
Rated 5 stars out of 5
by David - Posted on 22 November 2023
Went into Hexham on 3 Nov for hip replacement from going in to my discharge The staff on ward 3 were fantastic in looking after me Thank you all David
Visited Orthopaedics on November 2023
Review titled Hexham General Hospital
Replied on 27 November 2023
Dear David, Firstly we wish you all the very best of health with your new hip and a speedy recovery. Thank you for taking the time to thank the staff on Ward 3 at Hexham General Hospital to recognise the staff who cared for you. We will pass your message of thanks on. Take care, The Experience Team
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Review titled Outstanding care and attention
Rated 5 stars out of 5
by Anonymous - Posted on 01 December 2023
Comfortable bed and pleasant surroundings. Considerate and caring staff. Staff were on hand for all the patient’s needs. Efficient procedure. I was kept very well informed by very attentive staff. Super Hospital. 10/10
Visited General Surgery on November 2023
Review titled Hexham General Hospital
Replied on 04 December 2023
Dear patient, Firstly, we wish you well with a speedy recovery following your time on at Hexham hospital. We would like to share your feedback directly with the team who cared for you. Please could you email us at patient.experience@nhct.nhs.uk with the ward number and we will do the rest. We look forward to hearing from you. Take care, The Experience Team
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Review titled Great hospital
Rated 5 stars out of 5
by David Chapman - Posted on 05 November 2023
Went in for total hip replacement Staff from consultant to house keeper are brilliant Their commitment to patient care is 100 per cent
Visited Paediatric Surgery on November 2023
Review titled Hexham General Hospital
Replied on 27 November 2023
Dear David, Thank you for taking the time during your recovery to review your experience of care at Hexham General Hospital. Thank you for recognising the staff involved in your care including our consultants and domestic staff. We will share your review with those teams as best we can. We hope you are recovering well with your new hip. Take care, The Experience Team
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Review titled Premium Rate Telephone Charges
Rated 3 stars out of 5
by Anonymous - Posted on 02 November 2023
Trying to speak to someone in Gynaecology. No luck. Several calls, still no luck. 08448 118 118 is the number given on the NHS website and there is no warning that there is a premium rate charge. BT bill shows £2.89 for 8 minutes four calls in all adds up to £6.48 It's more expensive than parking!!
Visited Gynaecology on September 2023
Review titled Hexham General Hospital
Replied on 06 November 2023
Dear patient, Thank you for bringing this to our attention, it would be really helpful for us to know which website you are referring to as our official trust webpage states an 0344’ contact telephone number. Please could you send us further information so we can ask the appropriate colleagues to look into this. Our email address is patient.experience@nhct.nhs.uk. We look forward to hearing from you. Take care, The Experience Team
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Review titled Excellent treatment
Rated 5 stars out of 5
by Bill M - Posted on 05 October 2023
I attended the open, urgent care department on a Saturday and was pleasantly surprised by the condition and cleanliness of the place. The staff were extremely helpful and after a very short wait in a large, comfortable waiting area, I was called in and had my condition correctly diagnosed within minutes. After a few more minutes I was provided with a full course of medicine to take and given all the information that I needed to look after myself from thereon. A brilliant hospital with good good staff.
Visited Urgent Treatment Centre on September 2023
Review titled Hexham General Hospital
Replied on 09 October 2023
Dear Bill Thank you for your positive review of our Urgent Care Centre. We are pleased to hear that you received the treatment you needed and did not have to wait too long to be seen. I will pass on your kind comments to the Urgent Care Centre, who will be pleased you were happy with your treatment. Many thanks The Experience Team.
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Review titled Hernia treatment
Rated 5 stars out of 5
by Shawm House - Posted on 01 August 2023
The receptionist and the staff in the Pre-assessment Unit could not have been more professional and friendly - a combination that is not always easy to achieve.
Visited General Surgery on July 2023
Review titled Hexham General Hospital
Replied on 03 August 2023
Dear Shawm, Thank you for taking the time to write a review regarding the treatment you received at the pre-assessment clinic, Hexham. I am so pleased to hear you we greeted and treated with professionalism and friendliness. I will be sure to pass on your lovely review to the team. Best wishes, The Experience Team