Newcastle Dental Hospital - Ratings and reviews
Reviews
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Review titled RVI dentist hospital
Rated 5 stars out of 5
by Davina Wright - Posted on 15 March 2024
My son has learning difficulties. I took him today and the understanding and care they give him was above and beyond. I was anxious due to his lack of capacity, they worked around his needs and also helped refer to a special needs dentist. It took some time to reassure and assess him but not once did they complain or get impatient. I don’t normally get this experience so I was anxious but they was so lovely and was fantastic with him . I can’t express how grateful I was to them . Absolutely amazing. And a big Thankyou more than words could say .
Visited March 2024
Review titled Newcastle Dental Hospital
Replied on 18 March 2024
Thank you for taking time to leave your feedback regarding your son's care at the Dental Hospital, RVI. We are pleased that you found the staff to be understanding in their approach to the care provided and were able to help with a referral to a special needs dentist. Your feedback will be forwarded to the directorate, who will share with the team involved in his care.
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Review titled Great Dentist
Rated 5 stars out of 5
by Sandra Shackleton - Posted on 11 February 2024
Had to have a tooth removed . The Dentist was fabulous . Very professional Receptionist was friendly and so polite. I said ' that's the best tooth out I've ever had , it was lovely lol can't recommend them enough . Receptionist was amazing . Shame I can't mention their names
Visited February 2024
Review titled Newcastle Dental Hospital
Replied on 07 March 2024
Thank you for taking time to leave your feedback regarding your care at the Dental Hospital. We are pleased that all the staff you met were polite, friendly and professional. Your feedback will be forwarded to the directorate, who will share with the team involved in your care.
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Review titled Amazing Care
Rated 5 stars out of 5
by Jessica Russell - Posted on 09 December 2023
I can't explain enough how wonderful the staff treated me at the dental hospital. I had a large abcsess and needed a root canal on an oddly formed tooth. The students were so caring and walked me through everything and did a great job. The senior staff gave amazing tutoring to the students and it was a pleasure to aide in their learning. The student treating me even took my case on for future appointments as I need further treatment he called me within an hour of me leaving to give me my next appointment. Amazing place.
Visited December 2023
Review titled Newcastle Dental Hospital
Replied on 11 December 2023
Thank you for taking the time to leave your feedback regarding your care at the dental hospital. We are pleased that the students were caring and walked you through every step of your treatment. We will forward your feedback to the directorate, who will share with the team involved in your care.
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Review titled Very child friendly
Rated 5 stars out of 5
by Roslyn L - Posted on 15 December 2023
My daughter attended the hospital for some treatment. The person who did the treatment along with their team were brilliant. It was very clear what was happening with the treatment plan. An appointment was then made quickly for the treatment and the appointment was carried out as planned. They were amazing with my daughter who can get worried about these situations. They really put her at ease and even she has commented how brilliant her dentist at the hospital is. She wishes all her dental appointments were there! Thank you to everyone involved for all you have done, not just the treatment itself but for how comfortable you made my daughter feel and how your professionalism and friendliness put us at ease. The NHS and its patients are lucky to have you.
Visited December 2023
Review titled Newcastle Dental Hospital
Replied on 18 December 2023
Thank you for taking the time to leave your feedback regarding your daughters care at the dental hospital. We are pleased that the treatment plan was clear and the appointment was made quickly then carried out as planned, helping her to feel comfortable and at ease. We will forward your feedback to the directorate who will share with the team involved in your care.
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Review titled They hang up when you challenge wait times
Rated 1 star out of 5
by Anonymous - Posted on 31 August 2023
I called up to see how long I would need to wait on the list for surgery. 3 time I was hung up on. If this is how they treat patients in pain then this county is screwed
Visited August 2023
Review titled Newcastle Dental Hospital
Replied on 31 August 2023
Thank you for taking the time to leave your feedback regarding your experience. We are sorry to learn about the problems you are having when trying to contact the Dental Hospital. If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk.
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Review titled Wonderful service
Rated 5 stars out of 5
by Laura - Posted on 18 August 2023
I rang 111 for an emergency appointment due to toothache, the woman on the phone was lovely, super helpful. Got an appointment the following day, the team at the dental hospital were amazing, faultless, from the friendly ward clerks to the dentist who saw me. Who may I add was excellent, so reassuring and understanding. Put me at ease straight away and put me out of pain! Amazing team, worth your weight in gold! Best dentist I’ve ever encountered, because I’m usually super nervous.
Visited August 2023
Newcastle Dental Hospital has not yet replied.
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Review titled Rubbish
Rated 2 stars out of 5
by Lou - Posted on 24 April 2023
Had my first appt for restorative services in nov. Had the next scheduled for dec which I had to cancel due to covid and I was informed I'd get another through the post. This didnt happen and I had to call for one. Got another appt for march where i just sat outside xray for an hour then had to leave as i rely on public transport and live in Middlesbrough (I did ask for an earlier appointment due to this factor along with the fact I am my sons carer and was refused), so I was informed I'd get another through the post, still hasnt happened. I called last week and got told theyve been off over easter - still no appointment. The person dealing with me knows I have a loose tooth, looks like I'll be losing it doesnt it.
Visited March 2023
Review titled Newcastle Dental Hospital
Replied on 11 May 2023
Thank you for taking the time to leave your feedback regarding your experience at the Dental Hospital. We are sorry you have had difficulty arranging appointments and if you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk. If you would like these issues to be investigated please contact our Patient Relations Department on 0191 2231382 or nuth.patient.relations@nhs.net with your contact details and they will be able to coordinate with the Directorate to review your experience.
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Review titled Wonderful service
Rated 5 stars out of 5
by Christine Kennedy - Posted on 11 February 2023
From making my initial call to 111 at 7.30am to being completely finished my treatment by 11.30am was amazing. NHS at its very best!!! I had an appointment at 9.15am and, to be fair, it was a little later by the time I was called in - but anyway.. the student dentist took me through, asked lots of questions and examined me. She consulted with the clinician who agreed with her diagnosis. I was then given an xray and asked to wait. A few minutes later i was given the option to leave my tooth in place or have it removed. I chose the latter. I was given local anaesthetic, the tooth was removed within minutes. No pain, no pulling, no discomfort. I was given aftercare instructions and after checking I was definitely ok - I was sent on my way. I was extremely impressed with the staff and the service and would definitely recommend them. Again, thank you very much.
Visited February 2023
Review titled Newcastle Dental Hospital
Replied on 14 February 2023
Thank you for taking the time to leave your feedback regarding your treatment at the Dental Hospital. We are pleased that you found the whole experience to be amazing, with timely and pain free treatment. We will forward your feedback to the department who will share with the team involved in your care.
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Review titled Brilliant service
Rated 5 stars out of 5
by Louise Curry - Posted on 22 February 2023
My tooth had cracked and had quite a big hole in giving me a lot of pain, rang 111, got an appointment on the same day. The student dentist I had was lovely. She made me feel so much less anxious, talked me through everything that was going to happen, did an amazing job with the whole procedure! I left feeling so relieved and happy with the service, honestly couldn’t have gone any better and I do believe it was down to the student dentists care with me
Visited February 2023
Review titled Newcastle Dental Hospital
Replied on 27 February 2023
Thank you for taking the time to leave your feedback regarding your experience at the dental hospital. We are pleased that you you were made to feel more comfortable and were talked through everything that was going to happen. We will forward your comments to the department, who will share with the team involved in your care.
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Review titled Makes me less nervous about visiting the dentist
Rated 5 stars out of 5
by Evie Woods - Posted on 13 December 2022
Staff are all helpful and friendly, and they make me feel more comfortable visiting the dentist. Had a few bad experiences but they're extremely thorough and leave you feeling well looked after. Waiting times are reasonable and all options are discussed in detail, staff don't mind answering any questions and are very patient. All in all it makes what is usually an unpleasant experience a lot more barrable. Keep up the great work!
Visited December 2022
Review titled Newcastle Dental Hospital
Replied on 14 December 2022
Thank you for taking the time to leave your feedback regarding your care at the dental hospital. We are pleased that you found the staff to be helpful and friendly and they made you feel comfortable during your visits. We will forward your feedback to the directorate, who will share with the team involved in your care.