Skip to main content

Campus for Ageing and Vitality - Ratings and reviews

Reviews

Displaying 1 to 2 of 2

  1. Review titled Poor service

    Rated 1 star out of 5

    by Anonymous - Posted on 27 March 2024

    Almost impossible to make a diabetic clinic appointment, stupidly long waiting times then offered an appointment with less than seven days notice by App on a day on which I cannot due to work commitments. Then no telephone contact provided so can't actually phone to change. So next to useless

    Visited March 2024

    Report as unsuitable

    Review titled Campus for Ageing and Vitality

    Replied on 04 April 2024

    We are sorry for your recent experience with the CAV services and would be very interested in exploring this further with you. If you would like to discuss this please contact our Patient Relations Department on 0191 2231382 or e-mail nuth.patient.relations@nhs.net. If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk.

    Report as unsuitable

  2. Review titled Everyone has always been been kind, helpful and informative

    by taurusnb46 - Posted on 27 October 2023

    I'm under the team at Newcastle Hospital Falls and Syncope and my care has always been amazing. My doctor always listens to my concerns and offers advice where appropriate. Nothing is too much bother and I never feel rushed in my appointments. Lately my care has been my phone calls and yet they manage to maintain the great same level of care I use to get face to face. Can't praise enough, everyone I have ever met/spoken too at the unit has always been been kind, helpful and informative. Great service.

    Visited July 2023

    Report as unsuitable

    Provided by Care opinion

    Review titled Campus for Ageing and Vitality

    Replied on 30 October 2023

    Thank you for taking the time to leave your feedback regarding your experience with the team in the Falls and Syncope Service at the Campus for Ageing and Vitality. We are pleased to hear that you feel very well supported and that all of the staff you have spoke to have been kind, helpful and informative. Your kind comments will be shared with the team who will be most grateful to hear your feedback.

    Report as unsuitable