The Royal Victoria Infirmary - Ratings and reviews
Reviews
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Review titled Excellent
Rated 5 stars out of 5
by James - Posted on 12 April 2024
Was referred immediately by my GP and was dreading going due to horror stories of A&E in the media. Turned up at 8.30am on a Tuesday, less than 20 persons waiting, Staff friendly, Place clean and was given clear instructions of the A&E consultation process. Took my turn and was seen within 1hr and results within two. Top work and excellent.... It makes want to be ill so I can visits again :)
Visited Accident and emergency services on April 2024
Review titled The Royal Victoria Infirmary
Replied on 16 April 2024
Thank you for taking the time to leave your feedback regarding your care at the A&E department, RVI. We are pleased that you found the staff to be friendly, you were given clear instruction and you were seen to in good time. We will pass on your feedback to the directorate, who will share with the team involved in your care.
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Review titled Terrible behaviour
Rated 1 star out of 5
by Anonymous - Posted on 10 March 2024
Staff have no compassion when it comes to dealing with anyone with dementia and just shouts and tells the person to shut up and get back to bed
Visited Gastrointestinal and Liver services on March 2024
Review titled The Royal Victoria Infirmary
Replied on 11 March 2024
We are sorry for your recent experience of staff dealing with patients who have dementia and would be very interested in exploring this further with you. If you would like to discuss this please contact our Patient Relations Department on 0191 2231382 or e-mail nuth.patient.relations@nhs.net. If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk.
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Review titled Professional caring practice
Rated 5 stars out of 5
by Tracey Clough - Posted on 25 March 2024
My experience today was brilliant from start to finish. Staff were friendly kind and caring throughout my time being there explaining everything that was going to happen in such a lovely way.
Visited Gynaecology on March 2024
Review titled The Royal Victoria Infirmary
Replied on 26 March 2024
Thank you for taking the time to leave your feedback regarding your care at Women's Services at the RVI. We are pleased that your experience was brilliant and the staff were kind and caring, keeping you informed throughout your care. We will pass on your feedback to the directorate, who will share with the team involved in your care.
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Review titled Fantastic care
Rated 5 stars out of 5
by Hazel Jackson - Posted on 04 April 2024
I was a patient between the A&E ward, Assessment Ward and Ward 42 over a 2 day period at the beginning of April 2024. The care between all 3 wards and departments was amazing. The staff were so caring and reassuring, particularly as I was so poorly when I was initially admitted. I truly couldn’t fault the care, attention and reassurance as I needed a lot of assistance when I first went in but not once was I made to feel a nuisance. I hope my thanks can be passed on to them
Visited Stroke on March 2024
Review titled The Royal Victoria Infirmary
Replied on 16 April 2024
Thank you for taking the time to leave your feedback regarding your experience with the various services at the RVI. We are pleased that you found your care in all the departments to be amazing and the staff were caring and reassuring. We will pass on your feedback to the directorate, who will share with the team involved in your care.
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Review titled Degrading
Rated 1 star out of 5
by Anonymous - Posted on 11 March 2024
Been told i am naughty by a health Care assistant for needing to use the commode. She was very rough when helping me get onto the commode
Visited Gastrointestinal and Liver services on March 2024
Review titled The Royal Victoria Infirmary
Replied on 11 March 2024
We are sorry for your recent experience with the Gastrointestinal and Liver Services at the RVI and would be very interested in exploring this further with you. If you would like to discuss this please contact our Patient Relations Department on 0191 2231382 or e-mail nuth.patient.relations@nhs.net. If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk.
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Review titled Toilet
Rated 1 star out of 5
by Anonymous - Posted on 11 March 2024
I waited a hour and a half for help with getting to the toilet. Then i was drag lifted by the health assistant and nurse
Visited Gastrointestinal and Liver services on March 2024
Review titled The Royal Victoria Infirmary
Replied on 11 March 2024
We are sorry for your recent experience with the Gastrointestinal and Liver Services at the RVI and would be very interested in exploring this further with you. If you would like to discuss this please contact our Patient Relations Department on 0191 2231382 or e-mail nuth.patient.relations@nhs.net. If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk.
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Review titled Awful meals
Rated 1 star out of 5
by Mosfad - Posted on 17 March 2024
Tonight's food which was served to me is worse than what you'd get in prison. Wouldn't even serve it to the Russian army. Veg was rotten, potatoes were half raw. Would write more but nhs won't let me be honest
Visited Respiratory Medicine on March 2024
Review titled The Royal Victoria Infirmary
Replied on 18 March 2024
We are sorry for your recent experience with the catering at the RVI and would be very interested in exploring this further with you. If you would like to discuss this please contact our Patient Relations Department on 0191 2231382 or e-mail nuth.patient.relations@nhs.net. If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk.
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Review titled Good experience
Rated 5 stars out of 5
by Janet Lakhani - Posted on 23 March 2024
Attentive, compassionate, polite and kind staff. Respectful, communicative and made me feel at ease. I felt confident in medical management, and give full marks for this experience
Visited Accident and emergency services on March 2024
Review titled The Royal Victoria Infirmary
Replied on 25 March 2024
Thank you for taking the time to leave your feedback regarding your care at the Accident & Emergency Department, RVI. We are pleased that you were made to feel at ease by the staff, who you found to be attentive and communicative. We have forwarded to the directorate concerned, who will share with the staff involved.
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Review titled Food made me ill
Rated 1 star out of 5
by Shamo - Posted on 17 March 2024
Tonight's food was utterly disgusting, sliced eggplant which looked like half eggplant half fish creature. Which then had been left outside rotten away for 50 years. The smell made me run to the toilet and be sick
Visited Respiratory Medicine on March 2024
Review titled The Royal Victoria Infirmary
Replied on 18 March 2024
We are sorry for your recent experience with the catering at the RVI and would be very interested in exploring this further with you. If you would like to discuss this please contact our Patient Relations Department on 0191 2231382 or e-mail nuth.patient.relations@nhs.net. If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk.
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Review titled Reading off a screen
Rated 1 star out of 5
by Alex Lewis - Posted on 04 March 2024
Went to get my bloods done, unclear signs on where to line up. Ignored, then spoken to with distain. Saving graces were two lovely nurses who took my blood. Had a phone review today, the person on the phone was automatically rude, read off a screen. No humanity, spoke to me like I was stupid. Asked me unclear questions which I had to clarify and when I did talk about mental health they didn’t offer any service. Made me feel absolutely horrible all day. Never felt so belittled. Horrible service. I’m hoping to rearrange my appointment to Wansbeck as I don’t want to return to such a rude place. 0/10.
Visited Dermatology on March 2024
Review titled The Royal Victoria Infirmary
Replied on 06 March 2024
We are sorry for your recent experience at the Dermatology department, RVI and would be very interested in exploring this further with you. If you would like to discuss this please contact our Patient Relations Department on 0191 2231382 or e-mail nuth.patient.relations@nhs.net. If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk.