Kettering General Hospital - Ratings and reviews
Reviews
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Review titled Wonderful service
Rated 5 stars out of 5
by Gail Jones - Posted on 22 April 2024
I would like to thank every member of staff in the maternity services for the fantastic care my daughter received during her pregnancy and birth. I could not fault it. Thank you so very much.
Visited Maternity services on April 2024
Review titled Kettering General Hospital
Replied on 22 April 2024
Dear Gail, Thank you so much for taking the time to leave this feedback. We are so happy that you had a positive experience with us, and that your daughter received fantastic care. I will ensure that this feedback is passed on to the team in Maternity. Kind regards, Mandy McQueenie Patent Experience Manager
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Review titled Surgical Day Case Unit was phenomenal!
Rated 5 stars out of 5
by Georgia - Posted on 18 April 2024
I don’t often write reviews but I’m so impressed with the Surgical Day Case Unit that I couldn’t not - I’m literally writing this from my hospital bed! 🤣 Every single person I’ve come into contact with has been phenomenal. Both anaesthesiologists came and introduced themselves to me, followed by the consultant and surgical nurse, and they were all great - friendly and informative which is exactly what you need when you’re nervous about surgery. The jokes were free flowing and it made me feel so much better. All the nursing and HCA team on the ward were fantastic too, as were the people in recovery - I honestly couldn’t have asked for a better experience. They’ve all been kind, personable, explanatory and honestly, they made having surgery somewhat enjoyable. I mean, the surgery itself not so much but I’m sure you get what I mean 🤣 Thank you!
Visited Don't know on April 2024
Review titled Kettering General Hospital
Replied on 19 April 2024
Dear Georgia, Thank you so much for taking the time to leave this feedback. We are so happy that you had a positive experience with us, and that our staff demonstrated great values and they were able to make you feel relaxed with a bit of humour. I will ensure that this feedback is passed on to the team in our Surgical Day Case Unit. Kind regards, Mandy McQueenie Patient Experience Manager
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Review titled Excellent Service
Rated 5 stars out of 5
by Claire - Posted on 12 April 2024
I went for dental surgery on the 12th April , Such a warm welcome from the receptionist, Nurses, Dr, my experience was so relaxing and welcoming from the team, Great sense of humour from ladies who look after me, I was laughing when Dr was extraction my tooth, You are a Credit to the NHS and thank you
Visited Oral and Maxillofacial Surgery on April 2024
Review titled Kettering General Hospital
Replied on 19 April 2024
Dear Claire, Thank you so much for taking the time to leave this feedback. We are so happy that you had a positive experience with us, and that our staff were welcoming and made you feel relaxed. I will ensure that this feedback is passed on to the team Maxillofacial Team. Kind regards, Mandy McQueenie Patient Experience Manager
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Review titled Same day emergency care
Rated 1 star out of 5
by Anonymous - Posted on 20 April 2024
I attended a@e I was sent to the same day emergency care sat there for hours no communication at all 5 hour rate I would give this service a zero rating if I could I wouldn't even call it a service go Northampton general or corby much better .
Visited Don't know on April 2024
Review titled Kettering General Hospital
Replied on 22 April 2024
Dear Patient, We are very sorry to hear that you had a negative experience whilst visiting our hospital. Thank you for the taking the time to leave this feedback, it is important that we use feedback for learning. If you feel that you would like to discuss your concerns further, please contact our PALS team: 01536 49 3305 Kgh-tr.pals@nhs.net Many Thanks Mandy McQueenie Patient Experience Manager
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Review titled Corby Midwives Team - So many things wrong
Rated 1 star out of 5
by Scott - Posted on 10 April 2024
My wife and I have lost our patience with KGH’s Corby Midwife’s Team. Either through deliberate malice or extreme disorganisation, this team did not accommodate my wife’s request to give birth at Peterborough City Hospital. After repeated attempts to convince my wife to reconsider her choice to change birth locations from KGH, and after Peterborough City hospital helped us to make the change, the Corby Team continuously made snide comments at each of our appointments about Peterborough City hospital. In December, this Corby Midwife team lost my wife’s fit-to-fly letter blaming the postman. I needed to drive back to the clinic myself to retrieve the letter which appeared to have never been sent out. After my son’s birth, a Corby team midwife conducted a day 2 visit at our house. She took all of our Peterborough City Hospital discharge paperwork home with her “to put in her computer” including important dosage information which my wife needed to ensure she was taking the proper medication following a Cesarian section. The midwife returned a couple days later without the hospital discharge paperwork citing her failure to wake up on time and forgetting our paperwork “at home”. This is one of the three/four midwives from Corby’s Midwife team to go out of her way in conversation to tell us that “Kettering is better” than Peterborough. She also conducted my son’s heal prick test two weeks ago. We still have not received these results in the post leading us to wonder if this test is also “at home” with the midwife along with all of our discharge paperwork. We’ve tried to retrieve this paperwork through conversations during our day 10 midwife visit and through a phone call to the Corby Team’s lead midwife on 9 April who was unhelpful and seemed generally uninterested in any conversation with me. She assured me that she would follow up with her team to ensure our important discharge paperwork would be posted to us. We have yet to receive the fit-to-fly letter, the heel prick test results, or our hospital discharge paperwork in the post from Corby’s midwife team. I don’t have much confidence that any of these items were ever posted. I am thrilled with my wife’s decision to give birth at Peterborough City Hospital given these experiences and based upon recent stories I’ve been told about KGH. The amount of negative comments made about Peterborough City Hospital by KGH’s Corby midwives team is now laughable, especially given our experiences with both team’s. For the record, Peterborough’s midwives haven’t made a single unbecoming comment toward KGH. My wife and I are considering our future options because we will do just about everything in our power to avoid interactions with this Corby Team or KGH.
Visited Maternity services on April 2024
Review titled Kettering General Hospital
Replied on 19 April 2024
Dear Scott, We are very sorry to hear that you had a negative experience whilst visiting our hospital. Thank you for the taking the time to leave this feedback, it is important that we use feedback for learning. I have passed on your concerns to the midwifery team and they have asked me to say that they would like to respond to your concerns. If you feel that you could do this, please contact our PALS team: 01536 49 3305 Kgh-tr.pals@nhs.net Many Thanks Mandy McQueenie Patient Experience Manager
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Review titled Well done KGH
Rated 5 stars out of 5
by Teresa Jane Moisey - Posted on 07 March 2024
Firstly admitted to A&E then on to Harrowden C for a week, the kindness and care from all staff was exemplary. I was also impressed with the quality and choice of the food served.
Visited Chronic Obstructive Pulmonary Disease on March 2024
Review titled Kettering General Hospital
Replied on 08 March 2024
Dear Teresa, Thank you so much for taking the time to leave this feedback. We are so happy that you had a positive experience with us. I will ensure that this feedback is passed on to the team in our Harrowden C and Accident and Emergency. Kind regards, Mandy McQueenie Patient Experience Manager
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Review titled discharge procedure
Rated 4 stars out of 5
by Anonymous - Posted on 08 March 2024
Why does it take so long to complete the discharge process. My husband was told at 9.30am this morning he could come home. At 17.30 he is still on the ward waiting.
Visited Don't know on March 2024
Review titled Kettering General Hospital
Replied on 18 March 2024
Dear patient, We are very sorry to hear that you had a negative experience with the discharge procedure. Thank you for the taking the time to leave this feedback, it is important that we use feedback for learning. If you feel that you would like to discuss your concerns further, please contact our PALS team: 01536 49 3305 Kgh-tr.pals@nhs.net Kind Regards Mandy McQueenie Patient Experience Manager
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Review titled Surgical day case unit. Fantastic care
Rated 5 stars out of 5
by Kaitlin - Posted on 08 March 2024
I was booked I for a steroid injection on Sdcu I was so anxious as I didn’t know what to expect. I was unable to have anyone with me which made me feel worse. Got there at 12:30 and was told I was first on the list. I was then told the Spinal surgeon was running late which made me feel very on edge. Staff on the unit answered all my questions and made me feel better by 15:40 one of the lovely scrub nurses came to check my forms and take me to theatre, she’s talked to me the whole way settling my nerves. We got into the theatre room and it was all very daunting all the equipment and theatre team around. They then started to talk to me and check all my details whilst making sure my dignity was protected and explained everything that was happening to me which made me less anxious. My Spinal surgeon explained what he was going to do and checked on me thought out the procedure to make sure I was ok. He is the first spinal surgeon who has took my pain seriously and has done what he can to help me and I will forever be grateful for him. Theatre team would talk to me to take my mind of how daunting it all way. I can’t thank the whole team enough they were all fantastic.
Visited Don't know on March 2024
Review titled Kettering General Hospital
Replied on 08 March 2024
Dear Katlin, Thank you so much for taking the time to leave this feedback. We are so happy that you had a positive experience with us, and that our staff were reassuring. I will ensure that this feedback is passed on to the team in our Surgical Day Case Unit. Kind regards, Mandy McQueenie Patient Experience Manager
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Review titled Super efficient
Rated 5 stars out of 5
by samantha walker - Posted on 25 March 2024
My husband flew back from holiday early and was so unwell. We arrived at A and E at 11.30pm to a full waiting room. He was triaged within 2 minutes of arrival. The nurse was excellent and very calm. Within 15 minutes he had a cannula, bloods, obs and put on oxygen and moved to majors. This nurse was so calm and unflustered and carried on sorting everything out so quick and efficiently. I was so grateful. The care then continued to be excellent throughout the night with IV antibiotics, Dr visits, bloods, monitoring. You could not pay enough for this sort of service. When people truly are in a dire medical situation A and E really ups its game
Visited Accident and emergency services on March 2024
Review titled Kettering General Hospital
Replied on 08 April 2024
Dear Samantha, Thank you so much for taking the time to leave this feedback. We are so happy that you had a positive experience with us, and that our staff worked efficiently during a time when you needed Emergency Care . I will ensure that this feedback is passed on to the team in our A&E. Kind regards, Mandy McQueenie Patient Experience Manager
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Review titled Excellent care
Rated 5 stars out of 5
by Tony Lynett - Posted on 19 March 2024
I received excellent care from all the staff I met in the Haematology Department and especially from the Consultant who was tremendously thorough and took time to explain my symptoms and treatment. I am very grateful and feel much better now. Thank you.
Visited Haematology on March 2024
Review titled Kettering General Hospital
Replied on 08 April 2024
Dear Tony, Thank you so much for taking the time to leave this feedback. We are so happy that you had a positive experience with us, and that our staff took time to listen and explain things to you. I will ensure that this feedback is passed on to the team in our Haematology Department. Kind regards, Mandy McQueenie Patient Experience Manager