Penrith Hospital - Ratings and reviews
Reviews
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Review titled Kind and experienced staff
Rated 5 stars out of 5
by Anonymous - Posted on 03 March 2024
Thank you for taking care of us so well today - expertly assessed and discharged within 40 minutes - special mention must go to the two lovely triage nurses who were so kind to my son, taking his ASD seamlessly into account and using such kind and clear wording to ensure he was comfortable and aware of what was going on. A real credit to the service.
Visited Urgent Treatment Centre on March 2024
Review titled Penrith Hospital
Replied on 07 March 2024
Dear anonymous Thank you for taking the time to share with us your feedback relating to your recent attendance at the Urgent Treatment Centre with your son. I will record and share your feedback with the department. The 2 triage nurses will really appreciate your feedback on how kind they were with your son and how they took into account his ASD and how they communicated with him. I hope your son is keeping well. Take care Sylvia Patient Experience Manager
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Review titled Fantastic team
Rated 5 stars out of 5
by Julie - Posted on 27 March 2024
Visited emergency care on a Tuesday afternoon after hurting my foot. Seen quickly then sent for x ray. Everyone was so kind and put me at ease. Thank you so much
Visited Urgent Treatment Centre on March 2024
Review titled Penrith Hospital
Replied on 28 March 2024
Dear Julie Thank you for taking the time to share your feedback regarding your recent attendance at our Urgent Treatment Centre in Penrith. Your feedback will be recorded and shared with the staff team - they really do appreciate receiving lovely feedback from patients they have treated. I hope your foot is healing. Take care Sylvia Patient Experience Manager
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Review titled Excellent, friendly service
Rated 5 stars out of 5
by Anonymous - Posted on 21 February 2024
Staying at Center Parcs nearby, I was were worried when our son (aged 2) became unwell with a very high temperature. 111 sent us to urgent care in Penrith. The service was excellent and incredibly quick. We were seen by 2 nurses within 10 minutes and a doctor within half an hour. They were very thorough and brilliant with our little boy. Thank you very much.
Visited Urgent Treatment Centre on February 2024
Review titled Penrith Hospital
Replied on 07 March 2024
Hello Thank you for sharing your feedback regarding your attendance at our Urgent Treatment Centre in Penrith. I am sorry your son became unwell whilst you were on holiday, I hope he recovered quickly and you were all able to enjoy your time away. Your feedback will be recorded and shared with the staff in the department. Take care Sylvia Patient Experience Manager
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Review titled Fantastic patient care
Rated 5 stars out of 5
by Rachel Eden - Posted on 05 January 2024
Our family visited Penrith for a couple of days between Christmas and New Year, during which time our son fell ill. Our son seemed to deteriorate quickly, so we brought him to the Urgent Treatment Centre, where we were seen very quickly. As well as feeling very poorly, our son has additional needs and finds communicating difficult. The staff were very caring and compassionate, taking time to put our son at ease and communicating very effectively with him. They were very thorough in their assessments and allowed plenty of time for our son to relax. We were grateful for the high standards of care that our son received and, as parents, felt very reassured. Thank you. The NHS at it's absolute best!
Visited Urgent Treatment Centre on December 2023
Review titled Penrith Hospital
Replied on 08 January 2024
Dear Rachel Thank you for taking time to share your feedback relating to your attendance at our Urgent Treatment Centre at Penrith. I will share your feedback with the staff at our Urgent Treatment Centre, they will be very pleased to read your feedback and the impact they have had. I hope your son is feeling better. Take care Sylvia Patient Experience Manager
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Review titled Caring and efficient practice
Rated 5 stars out of 5
by Catherine Pinder - Posted on 01 November 2023
We were here in the Lakes on holiday when my elderly mam slipped and fell out walking. She was in severe pain when we arrived at the hospital yet she was seen quickly and x-rayed then her arm was put in a cuff and collar so we could get her home. Staff were kind and efficient. Explaining everything to us so we could continue Mam's care when we got home.
Visited Urgent Treatment Centre on November 2023
Review titled Penrith Hospital
Replied on 02 November 2023
Dear Catherine Pinder Thank you for taking the time to share your feedback relating to your mam's recent attendance at our Urgent Treatment Centre. Your feedback will be shared with the department. I hope your mam is recovering well from her fall and I hope you get to return to the Lakes for another holiday in the future. Kind regards Sylvia Patient Experience Manager
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Review titled Amazing, kind and patient staff
Rated 5 stars out of 5
by Anonymous - Posted on 12 November 2023
I visited today with my toddler who had an ear infection in both ears which got worse over the weekend. All 3 members of staff who I saw were lovely and a credit to the NHS and Penrith hospital. The lady on reception who took the initial details was friendly and helpful, the health care assistant who we saw after an hour was lovely and distracted my son who was starting to get impatient and upset. Finally an hour later the GP we saw was kind and caring and (despite the waiting room being full and obviously working super hard to see everyone) gave my son such care and was genuinely concerned with how unwell he was feeling. People are so quick to criticise the NHS and its staff, but I couldn't fault the staff on what seemed to be a very busy Sunday in the hospital. Thank you!
Visited Urgent Treatment Centre on November 2023
Review titled Penrith Hospital
Replied on 13 November 2023
Dear Anonymous Thank you for taking the time to share your feedback relating to your recent attendance at our Urgent Treatment Centre at Penrith with your toddler. I am pleased to read how positive your experience was and that your son received the care he required. Your feedback has been recorded and shared with the staff team. I hope your son is feeling better. Take care Sylvia Patient Experience Manager
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Review titled Efficient, friendly and thorough
Rated 5 stars out of 5
by Fiona - Posted on 12 October 2023
10 year old attended the urgent treatment centre part way through a holiday. I was with one of my other children too. We found the care to be excellent from start to finish. I found the ANP and GP particularly lovely and inclusive in my daughters care. She had to attend another hospital where she remains under their care. We are very grateful for all involved. Made a tricky holiday more bareable! Thank you
Visited Urgent Treatment Centre on October 2023
Review titled Penrith Hospital
Replied on 13 October 2023
Dear Fiona Thank you for taking the time to share your feedback relating to yours and your daughters recent attendance at our Urgent Treatment Centre. It is really nice to read your comments regarding the staff you both came into contact with. I will share your feedback with the team and record it as a compliment. I am sorry your daughter remains in hospital, but I hope she is being looked after well and she is on the road to recovery. Take care Sylvia Patient Experience Manager
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Review titled Lovely staff
Rated 4 stars out of 5
by Peter Murphy - Posted on 26 October 2023
Only issue is the box of physiotherapy self-referrals is a cardboard box with loose lid on the outside of Reception, accessible to anyone, and it contains private and sensitive patient information.
Visited General Medicine on October 2023
Review titled Penrith Hospital
Replied on 26 October 2023
Dear Mr Murphy Thank you for taking the time to share feedback. I am pleased you found the physiotherapy staff lovely. Thank you for your feedback on the cardboard box for the self referrals, which I have shared with the Head of Physiotherapy along with some information on a lockable metal post box that we use in Patient Experience Team for patients to post their completed surveys. Kind regards Sylvia Patient Experience Manager
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Review titled Fantastic service
Rated 5 stars out of 5
by Ian Southern - Posted on 10 August 2023
I went to Urgent Medical Treatment and was dealt with immediately at reception and waited only 4 mins or so to be seen by a nurse. I was treated straight away and they called an ambulance for me to be transferred to Cumberland Infirmary. The staff were excellent and so kind and caring. I couldn't have asked for better treatment from walking in to leaving in the ambulance. Thank you!
Visited Urgent Treatment Centre on August 2023
Review titled Penrith Hospital
Replied on 14 August 2023
Dear Mr Southern Thank you for taking the time to share your feedback relating to your recent attendance at our Urgent Treatment Centre in Penrith. It must have been a very worrying time for you. I will record and share your feedback with the staffing team. I hope you are recovering well and back home. Take care Sylvia Patient Experience Manager
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Review titled Best they could
Rated 4 stars out of 5
by Ann Driver - Posted on 11 July 2023
After being refused treatment at the Appleby medical centre while on holiday, I had a 4 to 5 hour wait before I got a prescription. Not the staffs fault, totally over stretched and I can't help thinking that local practices should not be passing the load on to this centre. I was seen and treated effectively in the end.
Visited Urgent Treatment Centre on July 2023
Review titled Penrith Hospital
Replied on 14 July 2023
Dear Ms Driver Thank you for taking the time to share your feedback relating to your recent attendance at Penrith Hospital. I am sorry to read of your experience with Appleby Medical Centre which lead you to the Urgent Treatment Centre at Penrith. I hope you are able to continue to enjoy your holiday. Your feedback will be recorded and shared with the staff team at the Urgent Treatment Centre. Take care Sylvia Patient Experience Manager