Russells Hall Hospital - Ratings and reviews
Reviews
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Review titled Very professional
Rated 5 stars out of 5
by Lynne Thomas - Posted on 17 April 2024
I went in for day surgery and it went like clockwork. The staff were amazing and my care was so professional. The constant checking and calling me by my name made me feel as though I was being really well looked after. So, thank you everyone who works for our amazing NHS.
Visited Urology on April 2024
Review titled Russells Hall Hospital
Replied on 17 April 2024
Dear Lynne, Thank you for taking the time to tell us about your positive experience at our Day Surgery Unit at Russells Hall Hospital. We are happy to hear that the care you received was professional and the staff looked after you during your appointment. We have passed on your kind words to staff within the Day Surgery department who will be happy to receive them. All the best and take care, Patient Experience Team
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Review titled Good experience
Rated 5 stars out of 5
by Anonymous - Posted on 20 April 2024
I would like to thank all the staff on my day surgery. The nurses were so kind especially the matron. The ward was so well run and had a calming atmosphere.
Visited Orthopaedics on April 2024
Russells Hall Hospital has not yet replied.
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 07 March 2024
I would like to thank the orthodontic surgeon and the excellent maxillofacial team. They have been absolutely amazing in caring for me after having a wisdom tooth removed when I began getting complications. Nothing is too much trouble and I was kept informed of everything that they would be doing and why. I felt listened to and cared for and wanted to say thanks. What a credit to the NHS
Visited Oral and Maxillofacial Surgery on March 2024
Review titled Russells Hall Hospital
Replied on 08 March 2024
Dear patient, Thank you for taking the time to tell us about your positive experience at our Maxillofacial Department and rating the service as five stars. We are delighted staff provided excellent care, kept you informed, and were able to explain your care and treatment to you in a way that you understood and felt listened to. We have shared your kind words to staff within the department who will be pleased to receive them. Thank you once again for sharing your experience. Best wishes, Patient Experience Team
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Review titled CAU a lovely department
Rated 5 stars out of 5
by Anonymous - Posted on 04 March 2024
Came here from A&E . Lovely staff and lovely area. Kept me informed and answered all questions. Very friendly and helpful and put me at ease straight away.
Visited Cardiology on March 2024
Review titled Russells Hall Hospital
Replied on 08 March 2024
Dear patient, Thank you for taking the time to tell us about your positive experience on our CAU (Cardiac Assessment Unit) Department and rating the service as five stars. We are delighted staff were able to keep you informed, answer your questions and, more importantly, make you feel at ease. We will share your kind words with the CAU staff who will be pleased to receive them. Thank you once again. Kindest regards, Patient Experience Team
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Review titled You saved my life
Rated 5 stars out of 5
by Sophie bayliss - Posted on 27 March 2024
I was rushed in on Saturday 23rd by ambulance, I suffered a secondary post partum hemorrhage. The surgeons and maternity unit were amazing and I cannot express my gratitude enough to these wonderful people, to all involved. It's because of these people and the paramedics that my children still have their mother and my partner still has me. While I was recovering in high dependency unit there was one midwife on both nights who was so lovely and I'll never forget her along with the rest of the team. All staff were lovely to me and I hope that they all know how amazing they truly are!!. Thank you so so so much, I'm so thankful that I'm still here to be with my family, words could never express. The trauma me and my family suffered was made a little easier from everyone caring for me and my partner while he waited to hear news of how I got on in surgery. Sending so much love, gratitude and thanks from me and my little family to all those who cared for me, I truly wish you all stay blessed in life and recieve the recognition you all deserve for saving me and making sure I got home to my partner and kids.
Visited Maternity services on March 2024
Review titled Russells Hall Hospital
Replied on 03 April 2024
Dear Sophie, Thank you for taking the time to tell us about your positive experience at our hospital. We are delighted to hear that staff in our Emergency Department and HDU department provided excellent care and treatment and were able to keep you at ease during what must have been a difficult time for you and your family. We have passed on your kind words to staff who will be happy to hear of them. All the best and take care, Patient Experience Team
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Review titled Very neatly done
Rated 5 stars out of 5
by Caroline Emery - Posted on 09 April 2024
On my way back from the village I managed to trip myself up and landed down hard on the right side of my face. My son took me to A&E where we waited to be treated. When it was my turn to be looked at I was told I needed stitches. So the nurse did just that and a beautiful job he did of it too. Thank you. Thank you to all the staff there, they do long shifts and are always moving at speed.
Visited Accident and emergency services on March 2024
Review titled Russells Hall Hospital
Replied on 17 April 2024
Dear Caroline, Thank you for taking the time to tell us about your positive experience at our Emergency Department at Russells Hall Hospital. We are delighted to hear that staff were able to provide excellent care and treatment. We have passed on your kind words to staff within the Emergency Department who will be happy to see them. All the best and take care, Patient Experience Team
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Review titled Excellent care
Rated 5 stars out of 5
by Amanda - Posted on 11 March 2024
I attended A & E today after my GP asked me to attend after concerns about blood test results. I was seen almost immediately by a triage nurse, then within a few minutes I saw a doctor, had my blood pressure taken and blood samples taken. The doctor I saw was very kind and caring despite them being very busy and popped out to the waiting room periodically to apologise for my wait for the blood test results and to assure me they would update me asap. I could not not have asked for better treatment and care than I received today. I was in and out in under 3 hrs. I am so very grateful for the care and kindness I received today. We'll done everyone in A & E
Visited Accident and emergency services on March 2024
Review titled Russells Hall Hospital
Replied on 13 March 2024
Dear Amanda, Thank you for taking the time to tell us about your positive experience at our Emergency Department at Russells Hall Hospital. We are delighted to hear that staff provided excellent care, kept you informed and showed kindness. We have shared your kind words to staff within the Emergency Department who will be pleased to receive them. All the best and take care, Patient Experience Team
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Review titled Very caring and compassionate
Rated 5 stars out of 5
by Janis Williams - Posted on 17 April 2024
I attended plastic surgery day case for removal of skin cancer everything went well staff were so lovely and caring thank you surgeon was so professional I felt completely at ease
Visited Plastic surgery on March 2024
Review titled Russells Hall Hospital
Replied on 19 April 2024
Dear Janis, Thank you for taking the time to tell us about your positive experience at our Day Surgery Unit at Russells Hall Hospital. We are happy to hear that you received excellent care and treatment and staff provided a caring and professional service and they were able to keep you at ease during your procedure. We have passed on your kind words to staff within the Day Surgery department who will be happy to receive them. All the best and take care, Patient Experience Team
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Review titled A well oiled machine.
Rated 5 stars out of 5
by A. Hughes - Posted on 14 March 2024
Attended G.I.(endoscopy) for a procedure ( the second in less than a month) and on both occasions everything ran smoothly like a well oiled machine. Staff were helpful, courteous and explained everything clearly and concisely. Nothing could be faulted or criticised in any way whatsoever. Sincere thanks to everyone I came in contact with.
Visited Gastrointestinal and Liver services on March 2024
Review titled Russells Hall Hospital
Replied on 20 March 2024
Dear patient, Thank you for taking the time to tell us about your positive experience at our GI Department and rating the service as five stars. We are delighted to hear that staff were helpful, courteous and were able to explain your care and treatment to you in a way that you understood and that you felt listened to. We have shared your kind words wit staff within the department who will be pleased to receive them.
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Review titled Fantastic service
Rated 5 stars out of 5
by Leanne - Posted on 28 March 2024
I rang 111 following a pharmacist advice regarding my 4 year daughter I went through a quick triage with a health advisor who booked me an appointment at the ucc at 8pm she sent me after care advice and my appointment details within seconds of my call ending we arrive at 7.54pm we was seen and discharged with a perscription by 8.06pm and back home with my daughters antibiotics by 8.30pm which is just amazing with the pressures everyone is facing and the huge demand on the nhs right now just wanted to say a huge thank you for all your hard work and making our experience fast efficient and most of all treatment my daughter we appreciate all of your hard work
Visited Urgent Treatment Centre on March 2024
Review titled Russells Hall Hospital
Replied on 03 April 2024
Dear Leanne, Thank you for taking the time to tell us about your daughter’s positive experience at our Urgent Care Centre. We are delighted to hear that your daughter was provided with the best care and treatment. We have passed on your kind words to staff in UCC who will be happy to hear of them. All the best and take care, Patient Experience Team