The Great Western Hospital - Ratings and reviews
Reviews
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Review titled Lots of Support
Rated 4 stars out of 5
by Anonymous - Posted on 18 March 2024
Attended Women's Health for a biopsy procedure. I was terrified to say the least! However, in spite of the procedure having to be abandoned due to a physical issue, I was supported all the way through and treated with the utmost kindness and compassion. They really went out of their way to support me through what might have been a horrible experience and this has given me the confidence to return for other issues.
Visited Gynaecology on March 2024
Review titled The Great Western Hospital
Replied on 20 March 2024
Thank you for taking the time to get in contact to share your feedback on your recent experience at the Great Western Hospital. We are delighted to hear your positive feedback on the care and compassion you received during your time with us, which we will forward onto our staff in the Women’s Health Department.
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Review titled Impossible to get through on the phone
Rated 1 star out of 5
by Sam - Posted on 23 April 2024
I have had complications since my surgery (I’m sure it happens). The issue is that is literally impossible to get through to their phone line. I have tried several different numbers and no answer on any. I’d have better luck inventing cold fusion with a random number generator.
Visited Oral and Maxillofacial Surgery on February 2024
Review titled The Great Western Hospital
Replied on 24 April 2024
Thank you for taking the time to tell us about your experience. We are sorry to hear we did not meet your expectations. We would welcome you contacting our Patient Advice and Liaison Service (PALS) so we can look into your concerns by emailing gwh.pals@nhs.net or calling 01793 604031.
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Review titled Clean, Helpful and Compassionate
Rated 5 stars out of 5
by Mr.Thomas - Posted on 30 January 2024
Recommended to visit the Urgent Treatment Centre after a call to 111, we were quickly met by the "navigator" who helped ensure we were in the right spot and gave us information about wait times. Despite it being very busy, the centre was incredibly clean and well staffed. As the wait would be very long they were very helpful in allaying any fears and arranged an appointment for first thing the next morning. We arrived early the next morning and were seen instantly. The care was fantastic and the speed of service was amazing. The centre itself is well looked after and the positivity the staff bring spreads to those coming in looking for help. It's an incredibly tough job and environment to work in but all credit must go to the hospital staff.
Visited Urgent Treatment Centre on January 2024
Review titled The Great Western Hospital
Replied on 31 January 2024
Thank you, Mr Thomas, for telling us about your recent experience at the Great Western Hospital. We're really pleased to hear you received great care from our staff in the Urgent Treatment Centre. We’ll share your positive comments with the team who will very much appreciate you took the time to get in touch.
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Review titled Wonderful service
Rated 5 stars out of 5
by Mary Wiggins - Posted on 04 November 2023
I have been visiting GWH ENT since June 2021 and have only praise for the entire department. The receptionists are polite, helpful and friendly. I met several audiologists and, without fail, I found them to be kind, patient and considerate. They are always happy to explain everything they are doing and why. At each appointment I have been fortunate to see a consultant ENT surgeon who is amazing at listening and took the time to address each of my concerns. He discussed options with me, was very open to my questions and I always left the appointment with a plan. My last appointment was also, by mutual agreement, my final appointment which is why I wanted to say a huge thank you to everyone in the ENT department.
Visited Ear, Nose & Throat on October 2023
Review titled The Great Western Hospital
Replied on 06 November 2023
Thank you, Mary, for your feedback on your recent and past experiences at the Great Western Hospital. It is great to hear you have been so well cared for on each occasion you have visited us. We will share your comments with the Ear Nose and Throat (ENT) team who will very much appreciate that you took the time to get in touch.
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Review titled Day assessment unit
Rated 5 stars out of 5
by Anonymous - Posted on 15 October 2023
I visited the day assessment unit for maternity services and the midwife was amazing. While monitoring my babies movements I was feeling light headed. The midwife got me a cup of tea and a lovely shortbread biscuit. I then later got a scan and two vaccines. Everyone who treated me were well informed and so friendly. It could’ve been a stressful experience but their attitude reassured and relaxed me
Visited Maternity services on October 2023
Review titled The Great Western Hospital
Replied on 18 October 2023
Thank you for telling us about your experience at the Great Western Hospital. We are delighted to hear your positive feedback on the care and treatment you received from the Day Assessment Unit (Maternity). We will share your comments with the team who will very much appreciate that you took the time to get in touch.
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Review titled Friendly @ caring
Rated 5 stars out of 5
by Andrew Hinder - Posted on 11 September 2023
I had occasion to use the urgent care centre after damaging my knee. The staff were brilliant and understanding of my situation.
Visited Urgent Treatment Centre on September 2023
Review titled The Great Western Hospital
Replied on 11 September 2023
Thank you, Andrew, for telling us about your experience at the Great Western Hospital. We are delighted to hear your positive feedback on the care and treatment you received from the Urgent Treatment Centre. We will share your comments with the team who will very much appreciate that you took the time to get in touch.
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Review titled Fabulous staff and service
Rated 5 stars out of 5
by Jude - Posted on 02 September 2023
I recently had day surgery hysterectomy. From start to finish staff were kind, thoughtful and considerate. It was very reassuring to feel so well looked after
Visited Gynaecology on August 2023
Review titled The Great Western Hospital
Replied on 04 September 2023
Thank you, Jude, for taking the time to tell us about your experience. We are delighted to hear your positive feedback on the care and treatment you received from our staff. We will share your comments with the teams who will very much appreciate that you took the time to get in touch.
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Review titled Thank you
Rated 5 stars out of 5
by Lou - Posted on 06 July 2023
I came to A &E with my husband yesterday (side effects from chemo). Not only was the care he was given thorough and professional it was also given with kindness, from the student nurse through to the doctor, and there was no sense that we were being rushed even though the department was busy. Although we can't give you the pay rise you deserve we wanted to say thankyou as that kindness, combined with efficient care, meant a lot.
Visited Accident and emergency services on July 2023
Review titled The Great Western Hospital
Replied on 17 July 2023
Thank you, Lou, for telling us about your experience at the Great Western Hospital. We are delighted to hear your positive feedback on the care and treatment you received from the Emergency Department. We will share your comments with the team who will very much appreciate that you took the time to get in touch.
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Review titled Contact with gwh
Rated 2 stars out of 5
by Andrew Barrington-Peckett - Posted on 05 July 2023
Phones either disconnected after a short ring period, busy or 'leave a message' Just not good enough. Glad I wasn't calling to enquire about a loved one. Why is it so difficult to phone you gwh?
Visited Don't know on July 2023
Review titled The Great Western Hospital
Replied on 26 July 2023
Thank you for taking the time to tell us about your experience Andrew. We are sorry to hear about the problems you experienced with our phone service. We have experienced staff shortages recently in these areas. If you would like us to look into this further, please contact our Patient Advice and Liaison Service by emailing gwh.pals@nhs.net or calling 01793 604031.
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Review titled First class speedy treatment
Rated 5 stars out of 5
by John Barber - Posted on 07 August 2023
I suffered an amaurosis fugax involving my Right eye. I came to the AandE dept at the Great Western Hospital and had an urgent referral for a carotid duplex which revealed a severe internal carotid stenosis. This was rapidly followed by a telephone consultation the next day wirh one of the consultant neurologists who said I needed an urgent surgical referral. I asked to be referred to the John Radcliffe Hospital in Oxford as I had previously had a Left Atrial abberant pathway ablated there. This was agreed and within a week I saw a vascular surgeon at the John Radcliffe Hospital and a week later I underwent a sucessful Right internal carotid endarterectomy under local anaesthesia. I am now recovering at home. Basically, I am saying I had wonderful assistance all along the line from amazingly competent medical practitioners who between them appear to have saved me from a major stroke or even death and I cannot thank them enough for the highest standard of care. All those involved along the line, medical,nursing and ancillary were most professional and gave me an amazing standard of care. Thank you!
Visited Neurology on July 2023
Review titled The Great Western Hospital
Replied on 08 August 2023
Thank you, John, for telling us about your experience at the Great Western Hospital. We are delighted to hear your positive feedback on the care and treatment you received from various departments within the Great Western Hospital. We will share your comments with the teams who will very much appreciate that you took the time to get in touch.