The County Hospital, Wye Valley NHS Trust - Ratings and reviews
Reviews
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 09 February 2024
I was most impressed by the efficiency, empathy and discretion shown to me by the doctor and nursing staff. I first raised concern about certain symptoms with my GP practice on Monday and was seen by the Urology team on Thursday that week. Full marks for the NHS.
Visited Urology on February 2024
The County Hospital, Wye Valley NHS Trust has not yet replied.
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Review titled They simply don't care.
Rated 1 star out of 5
by Anonymous - Posted on 03 February 2024
Saw the other knee surgeon - albeit very briefly - after having knee surgery many months ago because I cannot bend my knee any better than before surgery. He only spent around 2 minutes with me, had no interest in me not being able to bend my knee fully and told me I should be satisfied with it how it is and that I've had 'a good result'. He said 'most other people would be happy with this', ignoring the fact I am a young, active person who plays sports. If I was much older I would be more willing to accept this. He, just like the surgeon who operated on me, ignored the lump in the back of my knee which is the clear and obvious reason for the restricted movement, gave me no indication of what is was, and told me he can't help me. I pointed out to him all sports people who have ACL surgery do not have issues fully bending their knee after rehab and return to sport to which he replied 'I think they do [have problems bending their knees]'. When I pointed out footballers will regularly be sliding around on their knees after ACL surgery he said that isn't a good idea... I felt he had already made his mind up on what he was going to say before he had met me from the tone in his voice which I felt was wrong. In fairness to the doctor who had taken me into the room before the surgeon came to speak to me, he actually listenened and tried to say what the issue with the back of my knee could be, but as I was not given anything concrete, I'm none the wiser. Once again, a very upsetting and disappointing visit to Hereford Hospital.
Visited Orthopaedics on February 2024
Review titled The County Hospital, Wye Valley NHS Trust
Replied on 09 February 2024
Dear Patient, On behalf of Wye Valley NHS Trust I wish to thank you for taking the time to provide us with your valuable feedback. I am sorry to hear of your experience when attending your knee appointment. If you would like to make contact with our PALS Team and provide them with your details, they can look into the issues you have raised. Tel: 01432 372986 Email: pals@wvt.nhs.uk https://www.wyevalley.nhs.uk/contact-us/patient-experience-team.aspx Alison Stemp Patient Experience Manager
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Review titled Top Care
Rated 5 stars out of 5
by Rachel Weaver - Posted on 04 November 2023
Couldn’t fault the care I received on the maternity ward after having some concerns regarding baby. All the midwives, doctors and consultants were sympathetic, friendly and extremely caring. This is my first time ever staying in a hospital and i’m very blessed to have had a positive experience.
Visited Maternity services on November 2023
The County Hospital, Wye Valley NHS Trust has not yet replied.
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Review titled Not a great experience
Rated 1 star out of 5
by Anonymous - Posted on 23 February 2024
Was looking forward to finally welcoming my baby when I finally went into labour and headed to Hereford maternity ward. Initially things were going fine until I actually went into the delivery room. Unfortunately due to what I believe was an inexperienced midwife, my delivery had implications which resulted in my baby having to be in the special care unit for 24hrs which could have been avoided entirely. Whilst she was in the other unit away from me, 4 hours passed by without her being brought to me to be fed when initially it was agreed she’d be brought across every hour or so. No updates to her condition for long periods of time with some staff not even knowing where she was which became quite stressful to me. After delivery I was placed in a shared room with another family. I was put in the corner but the curtains weren’t closed around me and having had a general aesthetic, I had no use of my legs for a while to sort it myself. Overall it was a very stressful & lonely experience where I was given very little updates to my daughter’s condition or even anyone to check on how I was. Pressing the buzzer was ineffective and I did feel guilty doing so as the staff were so overrun. I couldn’t wait to get out the following day when initially I was told I could leave in the morning but didn’t actually leave until 6pm due to getting passed from midwife to midwife - again not their fault but they are so short staffed on the ward I felt it hard to find someone who knew any details. As a first time mum I’ve found this experience rather off putting for having another one and would strongly consider a home birth should I ever gave another child. Wish I had some good memories of the initial birth but sadly it’s something I really want to forget about!
Visited Maternity services on November 2023
The County Hospital, Wye Valley NHS Trust has not yet replied.
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Review titled Amazing staff
Rated 5 stars out of 5
by Lauren Eaton - Posted on 11 December 2023
I would just like to say thank you to every single person on the maternity unit from the health care assistants to the Midwife’s, doctors and consultants and breast feeding support team you are all incredible. My pregnancy was a tough one and was in and out of hospital. My baby was born early and is doing so well. I cannot thank you all enough for everything you did for us. I felt so well looked after and always knew you had mine and babies best interests at the heart of it. I pretty much met most of you I think throughout my pregnancy and can honestly say you are all amazing. Merry Christmas and a happy new year from the Eaton family :)
Visited Maternity services on November 2023
The County Hospital, Wye Valley NHS Trust has not yet replied.
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Review titled Excellent team work
Rated 5 stars out of 5
by Anonymous - Posted on 08 December 2023
I recently underwent hip replacement surgery, the care, service and attention I received from the whole orthopaedic team was outstanding. Their ability to work together as a team and their compassion, professionalism and commitment was extremely comforting and reassuring
Visited Orthopaedics on October 2023
The County Hospital, Wye Valley NHS Trust has not yet replied.
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Review titled Perfect experience
Rated 5 stars out of 5
by Emily - Posted on 17 October 2023
The staff were absolutely amazing, they told be exactly what to expect, made me comfortable and were happy to chat about anything outside of my appointment. Super friendly and really made me feel at ease with my appointment. I was fairly anxious when I came in but right from the start of my appointment, I was made to feel comfortable. Everything was super straightforward and just overall amazing. I can find no fault at all, big thank you to the staff for making the situation a lot less scary and easy! :)
Visited Diagnostic Imaging on October 2023
The County Hospital, Wye Valley NHS Trust has not yet replied.
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Review titled Excellent, Proffesional Treatment and Service
Rated 5 stars out of 5
by Graham Elliott - Posted on 28 July 2023
Attended within two weeks of dentist recommendation. Firstly check and decision to obtain mouth samples by biopsy. This was a very quick four days after. Very importantly, kept informed of all procedures planned, in a professional and detailed manner. Made to feel at ease, through a very friendly approach. Important for a potentially nervous patient! Awaiting results, fingers x but Thank you. Graham
Visited Oral and Maxillofacial Surgery on July 2023
Review titled The County Hospital, Wye Valley NHS Trust
Replied on 05 September 2023
Dear Graham On behalf of Wye Valley NHS Trust I wish to thank you for taking the time to provide us with your valuable patient feedback. I am pleased to read that you received an excellent service. With all kindest regards and many thanks. Hayley Hardwick, PALS Officer
Provided by Care opinion
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Review titled Exceptional consultant
Rated 5 stars out of 5
by Clair Dean - Posted on 06 September 2023
My first appointment with a female gynaecologist, I signed on the spot for an anterior and posterior prolapse repair. The lady performed the op 6 months later, no twinges or pain following the procedure at all and I went home the same day. I have not looked back and I feel really grateful to her for not only her skill and professionalism but also being such a kind and friendly person who made me feel completely at ease and safe in her hands. I had suffered the prolapse for about 4 years and thought I would just carry on with life and the prolapse. So pleased I saw her for my appointment last December.
Visited Gynaecology on July 2023
Review titled The County Hospital, Wye Valley NHS Trust
Replied on 29 September 2023
On behalf of Wye Valley NHS Trust I wish to thank you for taking the time to provide us with your valuable patient experience feedback. I was pleased to read your positive comments. If you wish these to be passed on to that consultant we would need your details or the name of the consultant you saw. You can do this if you contact our PALS team on 01432 372986 who can identify who you saw or email into pals@wvt.nhs.uk. This is a confidential service. Kind regards. Hayley Hardwick, PALS Officer,
Provided by Care opinion
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Review titled Shambles the Board should be sacked
Rated 1 star out of 5
by Sharon Williams - Posted on 30 June 2023
Worst experience of the nhs I have experienced… Some of the staff on the floor ‘may’ try to look as if they are working But the system they have to work to is not working!!!!! At least 8 people in one room Fit to Sit! are waiting for beds, and witnessed people having beds just to save them going home to come back in for an early MRI. Crazy!!!!!!! I even asked if I could go home to get some sleep and to return at 5am for my medication, to be told no!!!! The Board need to be accountable for this as patients who are truly ill, are left waiting for beds, which is making them more unwell than when they arrived, in addition they are causing unnecessary well-being issues!! The Board should be ashamed of themselves and should step down!!! Never such a shambles!!
Visited Accident and emergency services on June 2023
The County Hospital, Wye Valley NHS Trust has not yet replied.