Sunderland Royal Hospital - Ratings and reviews
Reviews
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Review titled Above and beyond!
Rated 5 stars out of 5
by Rebekah and Logan - Posted on 13 April 2024
I honestly can’t thank the staff enough, they have been absolutely brilliant with my one year old son and I. Friendly, caring staff who have made us both feel so welcome. Ward f64 I hope you know you’ve made a real positive impact on our experience and our life, I cannot thank you enough, to each and everyone of you, thank you!! My son is now feeling so much better and back to his cheeky little self. You guys are amazing, what a lovely team!!!
Visited Children's & Adolescent Services on April 2024
Sunderland Royal Hospital has not yet replied.
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Review titled Urology
Rated 1 star out of 5
by Steven - Posted on 08 April 2024
Always had good service here until today I can’t mention the dr as the review won’t be published otherwise, very rude dr did not listen at all. Thinks he knows everything as he’s done his studies maybe needs to work alongside the senior drs that are at the urology much more care and attention with them. seems like he was straight out of medical school did not make any sense, kept diverting away from question on hand, gave me 5 mins of his time then said he needs to get on with his clinic, when I was still asking questions that worried me, Not good from patient point of view, waited months for the appointment as well, to be discharged and fobbed off that it’s back pain affecting the area. Additional Training required, and a people skills course would be recommended
Visited Don't know on April 2024
Sunderland Royal Hospital has not yet replied.
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Review titled Above and beyond
Rated 5 stars out of 5
by Vincent jefferson - Posted on 22 April 2024
I was admitted to A+E on Thursday 18th April I was seen immediately the staff were absolutely fantastic they basically saved my life I want to thank the nurses and doctors so much I was eventually diagnosed with stomach cancer
Visited Accident and emergency services on April 2024
Sunderland Royal Hospital has not yet replied.
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Review titled Good quality experience
Rated 5 stars out of 5
by Jeremy - Posted on 30 March 2024
Having ended up in ENT ward c33 from A&E I would like to thank everyone who was part of my care I cannot fault it or anyone I have never left a review but with all the negativity around the NHS this has been a positive experience
Visited Ear, Nose & Throat on March 2024
Sunderland Royal Hospital has not yet replied.
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Review titled Very Impressed
Rated 5 stars out of 5
by Daren Borthwick - Posted on 28 February 2024
I recently have just had a full knee replacement, Firstly the anaesthesiologist team were very professional , i had a laugh and a joke with them but all the time they were informative and friendly. After the surgery i went on the ward .I was on d48 and all the staff were friendly and again informative. Some of the staff liked a joke with me as i do all the time . Food was sometime very delicious and at worst nice. All in all i was impressed with the staff and obviously all were very professional Thanks for making my very painful stay a positive one Regards Daren Borthwick
Visited Don't know on February 2024
Sunderland Royal Hospital has not yet replied.
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Review titled fantastic unit
Rated 5 stars out of 5
by david edwards - Posted on 03 February 2024
hi visited the colonoscopy unit entrance 11 today i was treated absolutely fantastic from all the staff nurses and the doctors thank you for all your kindness
Visited Don't know on February 2024
Sunderland Royal Hospital has not yet replied.
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Review titled Waiting times are unfair
Rated 1 star out of 5
by Jagan Babu - Posted on 03 February 2024
We have waited for 4 hours and only 6 people were treated during our waiting time. The bloods were taken from me , the results didn’t come for 4 hours and out of frustration I went back home. This is not how the emergency department should work. Literally 6 people were treated and there were 30 more people with all sorts of emergency waiting to be treated.
Visited Accident and emergency services on February 2024
Sunderland Royal Hospital has not yet replied.
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 10 February 2024
Went to Sunderland hospital as my face has swollen including my eye, I was seen by a dentist before it swelled more and advised to attend a&e if it got worse. Attended Sunderland a&e and was told to ring 111 before I could finish explaining what I had been advised, she did not want to help or listen and felt dismissed by the severity of the swelling, went to gateshead a&e and was seen. Would not recommend Sunderland hospital as they do not care to care for their patients
Visited Accident and emergency services on February 2024
Sunderland Royal Hospital has not yet replied.
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Review titled Slow and poor service
Rated 1 star out of 5
by Lee - Posted on 22 January 2024
NHS funded a taxi to take me to A&E due to severe back pain and unable to drive. Upon arrival I was sent to urgent care and had to wait over 5 hours (sitting among sick coughing and sneezing patients) to see the triage nurse who eventually told me to go home and take regular off the shelf pain relief. Many people came to urgent care after me and saw the triage nurse within 30 minutes and then the doctor and left well before me. I witnessed so many people arrive and leave whilst I was sat with severe back pain. No priority was put on the pain I experienced and the triage nurse showed no empathy whatsoever. I also contracted a viral infection during my visit by having to sit next to sick patients for 5+ hours.
Visited Accident and emergency services on January 2024
Sunderland Royal Hospital has not yet replied.
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Review titled Hospital services abysmal incl dosa, ent, a&e, ward c33
Rated 1 star out of 5
by Anonymous - Posted on 06 February 2024
This hospitals abysmal. Suppose to have an operation last october on day of surgery it got cancelled because they found something that didn’t think was safe even tho the results of it 2 weeks prior in the first place I was told they were fine. they changed their mind half an hour before I was due to be put under. So re-scheduled… had my major ear operation 2 weeks ago… the whole thing was disgusting from start to finish. day of surgery (dosa) women at the front desk was rude, staff made my anxiety worse on the dosa ward. after surgery was moved to ward c33 never again. A different nurse would come in each time, pressing the buzzer as I was bleeding heavily from operation & it needed to be cleaned it was either ignored or to be told someone will be with you each time no one turned up an hour would pass I had to press the buzzer yet again to ask. The nurse that came in to help me go to the toilet she looked more frail than me & couldn’t even hold me properly. so I ended up going to the toilet on my own after that which I really shouldn’t have been. the next day I begged for painkillers for 5 hours as I hadn’t had any in 8 hours, I was crying no sympathy at all. I kept pressing the buzzer they kept palming me off. they then said you are going home this afternoon. I said I didn’t feel right & wasn’t ready at all, to be told another doctor would look at me before discharge. no one did, heard nothing for hours for a nurse to come in the room & say right your going home. I asked about a doctor to see me again she palmed me off said I was fine. not even 5 mins later another staff member comes in tells me to move off bed into a chair so she strip the bed ready for the next person. pretty sure no one even knew I left the ward when my partner came to get me because there was no one around. I was still bleeding heavily from the sight of the operation I knew it wasn’t normal. for a few days later to be in severe pain I went to a&e sat for 13 hours even though it wasn’t busy at all, test after test to finally be told that it was infected the sight of the operation go to the pharmacy to get antibiotics. they couldn’t figure out where my other pain was coming from. sat in the pharmacy an hour just to get 1 thing absolutely ridiculous. a&e staff were also rude didn’t do bloods properly the first time had to be done 3 times in a row. When I stated that I’ve just had an operation I couldn’t keep my eyes open I was that exhausted I was told well you can check yourself out. No sympathy, concerns or anything I was so close to just going home after 6 hours but I’m pleased I stayed as my infection couldve turned into sepsis. (family member convinced me to stay to get checked) Now I’m still waiting for my follow up appointment as dressing are suppose to be removed after 2 weeks asked if I had an appointment yet as one hasn’t came out in the post nothing. Clearly been forgotten about. I will never have another operation at this hospital & will avoid a&e if possible.
Visited Don't know on January 2024
Sunderland Royal Hospital has not yet replied.