King's College Hospital NHS Foundation Trust - Ratings and reviews
Reviews
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Review titled Great experience from start to finish
Rated 5 stars out of 5
by Anonymous - Posted on 19 April 2024
From start to finish I cannot fault the service at KCH, it ran like clockwork. I was in and out within 2.5-3 hours and 2 X-Rays and 4 appointments with various doctors/consultants. You often only hear about the negative stories of people visiting hospitals, but my experience was excellent. Thank you!
Visited April 2024
King's College Hospital NHS Foundation Trust has not yet replied.
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Review titled Reception
Rated 5 stars out of 5
by Anonymous - Posted on 09 April 2024
Not only was I made to feel extremely welcomed , as I sat through my two appointments to materialise I was privy to the reception atmosphere Hats off to your amazing team - they were efficient, kind and extremely obliging to everybody !!! The lovely tea lady with her trolley of treats converted the hospital to hospitality. The front office may not be able to make you better like their medic team, but they certainly made you feel better!!! Mine was a rather long wait, so I was tuning in to the telephone conversations - even here, the manner and approach to each caller was one of care and concern. Your cardiac suite definitely has the happy bug syndrome!!!!
Visited April 2024
King's College Hospital NHS Foundation Trust has not yet replied.
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Review titled Great and very friendly service
by Richard - Posted on 12 March 2024
Just had a chest X ray . Very fast service and very friendly staff . I was asked to have an X ray by my doctor yesterday. I called in today and only sat down for 2 minutes before being called for an X ray. The lady was very friendly and efficient. A wonderful service that I would highly recommend
Visited March 2024
King's College Hospital NHS Foundation Trust has not yet replied.
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Review titled Excellent care
Rated 5 stars out of 5
by Matthew - Posted on 12 March 2024
I wanted to leave a review to thank the staff at Kings in both A&E and the ACU and cardiology wards. I had chest pain on Sunday night and was advised by 111 to go to A&E for some tests which were booked at 4am. I arrived almost an hour early, was seen straight away and had blood tests, ECGs and X-rays completed quickly and efficiently. All the staff were brilliant and put me at ease and I was discharged within 2 and a half hours of arrival with an diagnosis and advised to return to the ACU in the morning. The next morning’s experience in ACU was similarly efficient and friendly. I was seen almost straight away upon arrival at 8.20am for tests, and the doctor managed to arrange a cardiac scan for that morning. By 1pm, I had been tested, assessed, given a care plan and discharged home, receiving follow up calls to ensure that I understood everything. I cannot fault the staff or experience and it was a reminder to me just how valuable and important the NHS is, and how reassuring staff can be when you are worried. Yes, there was a little waiting around for tests - but in a busy hospital this was nowhere near as bad as I had expected, and all the clinical staff and admin staff were brilliant. Thank you!
Visited March 2024
King's College Hospital NHS Foundation Trust has not yet replied.
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Review titled 1st class care
Rated 5 stars out of 5
by Mr k.light - Posted on 07 February 2024
From start to finish,I knew I was in the best of care ,all staff kept me in the loop and went out of their way to ensure I was comfortable,just so reassuring and so kind,from the porter how pushed the wheelchair.main reception staff and of course the medical staff.Thank you thank you thank you.
Visited February 2024
King's College Hospital NHS Foundation Trust has not yet replied.
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Review titled Ward care
Rated 1 star out of 5
by stephen webb - Posted on 24 January 2024
After my father had his operation to remove his pancreas and spleen the after care he received on Dawson ward was diabolical. I cannot believe I’ve been so naive in thinking these people were meant to care for patients, my dad aswell as others possibly was so neglected it was shocking . They didn’t care if he ate , drank, got out of bed etc etc the list is enormous, these nurses were on there just to get paid no compassion what’s so ever , most terrible experience of all our families life .
Visited January 2024
King's College Hospital NHS Foundation Trust has not yet replied.
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Review titled Long wait times rude staff
Rated 1 star out of 5
by Anonymous - Posted on 27 November 2023
Was referred to A&E to get my appendix checked after experiencing severe pain. Wasn’t even enough seats for everyone when I first arrived so had to stand in pain, wait 5+ hours and if I or anyone else asked the person on Urgent Care Reception a thing, she would be rude, dismissive and a general lack of respect towards patients. I’d recommend going elsewhere if possible.
Visited November 2023
King's College Hospital NHS Foundation Trust has not yet replied.
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Review titled Extremely empathetic staff
Rated 5 stars out of 5
by Elisabetta Boncompagni - Posted on 15 October 2023
From a couple of days I was suffering from acute loose motion, even taken medication my condition does not improve so yesterday morning I referred to the emergency of King’s College Hospital. The nurse who looked after me was extremely empathetic, helpful and polite and the waiting time in the reception area was even lower that the estimated time written on the board, well done to everyone and massive thank you!
Visited October 2023
King's College Hospital NHS Foundation Trust has not yet replied.
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Review titled A wonderful team in the Cardiac Catheter Suite
Rated 5 stars out of 5
by Stephen Kaile - Posted on 27 October 2023
I attended the unit to have a pacemaker implanted. I was looked after by a wonderful team of health care assistants, nurses, doctors & the consultant. I would call out each individually if I knew all their names, but they are all deserving of the highest praise in the way they tended to me throughout my day surgery.
Visited October 2023
King's College Hospital NHS Foundation Trust has not yet replied.
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Review titled Excellent ophthalmic department
Rated 5 stars out of 5
by Richard Grocott - Posted on 09 August 2023
Yesterday, afternoon, I was referred by an optician to King's College Hospital ophthalmology department. a Doctor saw me within 20 minutes of my arrival was able to diagnose a small retinal tear and carry out successful laser treatment all within an hour. I was deeply impressed with the Doctor's professionalism, care and attention to duty. Please pass on my thanks to the whole department.
Visited August 2023
King's College Hospital NHS Foundation Trust has not yet replied.