Stratford Hospital - Ratings and reviews
Reviews
-
Review titled Phlebotomy
Rated 3 stars out of 5
by Outpatient - Posted on 22 March 2024
On the plus side my waiting time was short (less than 15 minutes) the car parking charge was reasonable and the volunteer who directed me when I couldn’t find the department I needed was friendly and helpful. However the signage in the hospital complex is very poor. I was not the only anxious patient in search of a department. I was addressed by the phlebotomist by my first name only. She did not introduce herself, ask me about any allergies or explain the procedure. The department was not busy. Quite disappointing.
Visited Don't know on March 2024
Stratford Hospital has not yet replied.
-
Review titled So much kindness and help
Rated 5 stars out of 5
by Jessica M - Posted on 14 March 2024
I fell down 2 stairs at home, went to Stratford Minor Injuries, saw Dr, X-ray, dr, X-ray, plastered, X-ray and back to Doctor, plus 2 pharmacy visits. Nastily fractured ankle. All members of staff were kind, informative (especially the lovely volunteer, who kept everything moving and everyone laughing), answered every question and explained things clearly. I think we were there for just over 6 hours. However busy and understaffed they were, it felt as if nothing was too much trouble and they had as much time for you as you needed. Fantastic experience on a very painful, annoying day. Thank you.
Visited Urgent care centre on March 2024
Stratford Hospital has not yet replied.
-
Review titled Above and beyond
Rated 5 stars out of 5
by Anonymous - Posted on 29 January 2024
We went to the Loxley Unit (Adult Community Mental Health Services) in desperation when my husband appeared to develop psychotic symptoms while we were on a family visit to Stratford Upon Avon with our two teenage children. Although the unit is unable to offer walk-in services of this kind, members of staff took the time and care to come to the lobby and assess the situation. They identified that his problem was probably physical in origin and helped us get him to A&E in Warwick as quickly as possible - quite probably saving his life, or at least a stay in an ICU. Their help and care was above and beyond their remit and we will be forever grateful.
Visited Don't know on January 2024
Stratford Hospital has not yet replied.
-
Review titled Disappointed
Rated 1 star out of 5
by Donna Mills - Posted on 20 December 2023
I was referred to pain management clinic for my shoulder pain, but unfortunately, I did not receive any treatment or assistance during my appointment. Instead, I was given some leaflets on improving sleep quality. Despite informing them about my previous shoulder surgery, I was advised that stretching beyond my pain would not cause any harm. Since I was not shown any exercises to do, I searched online and tried some on my own. However, this has resulted in even more pain than before my visit to pain management clinic. Now, I am left with no choice but to find a private consultant who can provide a diagnosis , which will be quite costly. Stratford hospital have been contacted and they are aware of my concerns but nothing is being done. This was my first experience at Stratford Hospital, and it has discouraged me from returning back there in the future. Typically, pain management is considered a last resort after consulting with a GP. Unfortunately, due to my allergy to pain medication, I am currently enduring significant discomfort.
Visited Pain Management on October 2023
Stratford Hospital has not yet replied.
-
Review titled Feel completely let down and disappointed
Rated 1 star out of 5
by Donna Mills - Posted on 19 December 2023
I was referred to a pain management clinic for my shoulder pain, but unfortunately, I did not receive any treatment or assistance during my appointment. Instead, I was given some leaflets on improving sleep quality. Despite informing them about my previous shoulder surgery, I was advised that stretching beyond my pain would not cause me any harm. Since I was not shown any specific exercises to do at home, I searched online and tried some on my own. However, this has resulted in even more pain than before my visit to the pain management clinic. Now, I am left with no choice but to find a private consultant who can provide a proper diagnosis, which will be quite costly. I immediately contacted the hospital to express my disappointment, and they are aware that I am seeking a second opinion due to my ongoing suffering. This was my first experience at Stratford Hospital, and it has discouraged me from returning there in the future. Typically, pain management is considered a last resort after consulting with a GP. Unfortunately, due to my allergy to pain medication, I am currently enduring significant discomfort. I was expecting more to be done or to be offered some treatment or shown some exercises to do. Upon reviewing the letter sent by pain management to my doctor, which stated that I had no expectations from my visit, I promptly reached out to Stratford hospital to request an amendment to the letter. This is because, during my appointment, I explicitly expressed that pain management was my last hope and I was hopeful that they would be able to alleviate my pain or provide some form of treatment. Therefore, it is inaccurate to state in the letter to my doctor that I had no expectations. I am still awaiting a response from the hospital and an amendment to their letter.
Visited Pain Management on October 2023
Stratford Hospital has not yet replied.
-
Review titled Doesn’t exist anymore
Rated 1 star out of 5
by Anonymous - Posted on 13 September 2023
I was referred here with my son by a GP, and double checked the details on the NHS website, which said it was open. I got to Stratford hospital, and they said that department doesn’t exist anymore. Warwick accident and emergency is the closest urgent care centre.
Visited Urgent care centre on September 2023
Stratford Hospital has not yet replied.
-
Review titled Relaxed hospital appointment
Rated 5 stars out of 5
by Anonymous - Posted on 19 April 2023
I attended the Eye clinic with my 95 year old mother today. She is disabled, so I took her in a wheelchair. I was very anxious about how staff would be able to handle tests and scans from a wheelchair and, as I'm not a spring chicken myself, wouldn't be much help! All staff were extremely kind, efficient and understanding and I,and my mother, felt relaxed throughout. The hospital is pristine, quiet and a credit to everyone. Thank you all.
Visited Ophthalmology on April 2023
Stratford Hospital has not yet replied.
-
Review titled Terrible service
Rated 1 star out of 5
by Anonymous - Posted on 21 April 2023
Apparently if you miss an appointment due to been sick in bed and then calling 3 hours later to re arrange you get told you have been discharged?! What a silly system???
Visited Physiotherapy on April 2023
Stratford Hospital has not yet replied.
-
Review titled Excellent 'customer'service
Rated 5 stars out of 5
by Paddy Roche - Posted on 04 March 2023
First class care & attention from the time I arrived at Reception, to completion of my X rays. The lady on Reception was very efficient,friendly , smiley, & put me at ease. The kind volunteer gentleman guided me to the waiting room, & before my appointment time I was called to X ray room, where the staff were friendly & efficient completing the X rays in no time. Well done, & thank you Stratford Hospital staff!
Visited Imaging services on March 2023
Stratford Hospital has not yet replied.
-
Review titled Scan anxiety
Rated 5 stars out of 5
by Anonymous - Posted on 08 March 2023
I attended the hospital for a c.t scan today, and even though I'd had a scan before, I was anxious about having a cannula. The radiographer was so kind to me and made me feel more relaxed. My thanks to her. I would like to mention that I noticed that the x ray department was very clean and the receptionist efficient. Thanks to the n.h.s
Visited Imaging services on March 2023
Stratford Hospital has not yet replied.