Queen Alexandra Hospital - Ratings and reviews
Reviews
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Review titled Scanning department really kind and patient
Rated 5 stars out of 5
by Alison - Posted on 12 April 2024
Had to have an MRI and was very nervous having had a bad experience (at another hospital). Staff were very understanding and did everything they could to reassure me. The equipment was also more modern and much better for claustrophobics such as myself. Very grateful for the patience and kindness showed towards me. Thereafter had to have an ultrasound and biopsy. Again, I was extremely nervous but staff were very kind and understanding. I just wanted to say a big thank you, it's very much appreciated.
Visited Don't know on April 2024
Queen Alexandra Hospital has not yet replied.
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Review titled Great caring professional Cardiac Department
Rated 5 stars out of 5
by Mark Williams - Posted on 16 April 2024
The care I received during my week stay in the Cardiac unit was outstanding. My daily updates with my Consultant were excellent. Delivered in a professional and caring way. Explaining everything in an easy to understand way. All the nurses were so kind and caring. It was a very well run Department and I was extremely impressed. Thank you all.
Visited Cardiology on April 2024
Queen Alexandra Hospital has not yet replied.
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Review titled Great support and care
Rated 5 stars out of 5
by Simon Robert Thorley-archer - Posted on 16 March 2024
Stayed in multiple areas but have to say the best care I received was d1 and g5 there care was the best I received friendly staff on d1 and all staff on G5 care and support was outstanding on all
Visited Don't know on March 2024
Queen Alexandra Hospital has not yet replied.
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Review titled great practice
Rated 5 stars out of 5
by John Beaton - Posted on 27 March 2024
I attended the Urology dept. on 27/03/24 for a minor operation, under local anaesthetic, all of the staff that I met were excellent and put me at my ease, the Consultant and her operating staff were great at their parts in my operation. I was given all the information about my operation before during and after! All the other staff I encountered were also excellent! A big thanks to all the staff! I could not have asked for better treatment.
Visited Urology on March 2024
Queen Alexandra Hospital has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by W.Dawkins - Posted on 17 March 2024
Surgical assessment ward e1. I would like to thank the staff on this ward who went above and beyond for help and care they gave me.
Visited Don't know on March 2024
Queen Alexandra Hospital has not yet replied.
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Review titled Excellent care , brilliant staff
Rated 5 stars out of 5
by Anonymous - Posted on 01 April 2024
I was admitted on the 13th and 14th March 2024 with extreme abdominal pain which resulted in emergency surgery to remove my gall bladder on the 15th. The care i received during both my stays was second to none and i am grateful to all your team . I am on the mend thanks to your efforts .
Visited Emergency Abdominal Surgery on March 2024
Queen Alexandra Hospital has not yet replied.
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Review titled Disinformation & management, backed up with kindness & care
Rated 4 stars out of 5
by Colin M Gwilliam - Posted on 20 March 2024
Called into Queen Alexandria Hospital with Immune Thrombopenia Purpura after a blood test earlier the same day and told both a clinical team and bed would be waiting. Neither were. I was at the hospital from 10pm to 1pm (15hrs). The Registrar was very friendly and answered all my questions during a thorough examination. Head scan was exercised and found to be clear. Steroids were prescribed but unavailable and had to be chased down. I received these around 5am, some 7hrs after arrival. I informed staff that I'd be leaving at midday. 10 blood phials were extracted around 10am and I received a prescription for steroids from another friendly Doctor who explained I have Immune Thrombopenia Purpura and the possible side affects of medication. My blood sugar was also tested. I spoke to yet another Doctor before my canula was removed and I left the hospital around 12.30pm. The Registrar, Doctor and especially the nursing staff were exceptional. No follow up (20/03/24) has yet been received.
Visited Haematology on March 2024
Queen Alexandra Hospital has not yet replied.
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Review titled Terrible service
Rated 2 stars out of 5
by Ellie - Posted on 02 April 2024
I was in hospital with my partner after a 111 call being told to come immediately as he was being sick blood. Waited for hours for a blood test& x-ray& when in the blood test room we was told he could leave once he had the results. She would also call him by his middle name, which isn’t his name, and would call that in the waiting room. It wasn’t until I heard his middle& last names that I realised it was my partner being called and got him from outside as he was getting air. The lady gave the results to me so after, we left as she said we could On way home my boyfriend gets a call from the hospital asking where he is and he explained how the nurse who did his blood test (tried to add her name but won’t let me, if needed please email me) said he could go once he had the results, but they explained over the phone that if he is sick blood again in the next 48 hours to call an ambulance and be blue lighted to hospital& needed to take gaviscon for the next couple days to help him feel a bit better. Luckily, since my partner has felt better, but no thanks to the nurse who said he could go home! What if he was sick blood again? What if something was seriously wrong but she has told him to go home?? I think this is really unprofessional and needs to be looked into!!
Visited Accident and emergency services on March 2024
Queen Alexandra Hospital has not yet replied.
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Review titled Great care and treatment
Rated 5 stars out of 5
by Anonymous - Posted on 21 March 2024
my husband attended the Emergency Care Centre due to a skiing accident in which he’s broken his Tibia. He had spent time in a hospital in Bulgaria and they had made him comfortable to travel home. It was early evening by the time we got there and it was busy the team were amazing and thorough and kept us well informed. Surgeon came to discuss the next steps with us and plan of action. We have always had the most respect for NHS and there service but my husband was so grateful for the care he received after his experience in Bulgaria which medically they were correct, but the care wasn’t good. Thank you to the team at the emergency care unit.
Visited Accident and emergency services on March 2024
Queen Alexandra Hospital has not yet replied.
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Review titled An ( unfortunate) Experience
Rated 2 stars out of 5
by Anonymous - Posted on 01 March 2024
The English language is wonderful in respect of word availability but even with this experience words fail me! I admire the medical staff work in this chaotic (because of in my view layout) environment in respect of in first instance the "waiting" room where we spent some 9 hours before finally breeching the inner sanctum at around 2100 hours. The expression of packed liked sardines can be in this instance be replaced by tadpoles to describe the waiting area. Around 70 patients had managed to find chairs (of various types) and woo betide you if you moved, for even a nano second, as one of the 20 or so people standing/leaning would rush in to take over. The space was stuffy and no doubt full of bugs that less fortunate souls could readily share with others through the closeness of chairs (various). Effective ventilation, of which there was none, would help mitigate this problem. The observation at this point is that the "space" is one third of the size that it used be as many years ago I came as an emergency to that same space. The lost space seems to have been converted into 3 small "consulting" rooms sitting outside the inner sanctum. The rest of the space converted into further consulting rooms extending from the inner sanctum. At 8/9 hours in we arrived at one of these "inner" rooms and right above the patients head was a extremely noisy extractor fan that effected communications with the partial deaf elderly patient! Having been sent back to the waiting area whilst the results of 2nd blood test were awaited (the first one having gone walkabout) we converted a mobility frame into a seat for the disabled patient and a childs seat found in an office for the escort! Some two hours later the inner sanctum was breeched again but this time further in. Passageways were lined with around 7 loaded trolleys the occupant of one, in a fully made up bed, looked awful. This time a chair with wheels was found by a clearly harassed nurse who declared she was the nurse for patient but we never saw again in the following 2 hours. But credit to the assigned young doctor who circled back every hour or so (to the chair!) to check patient well being and apologising for the delays although not necessary as she was equally under the control of unseen forces. Where does this story end. Firstly the multiple choice answers question before this "page" asks the rather silly question of how likely you are to recommend (QA) to a friend. Its an AE department !!! You are not there based on recommendation but on need I suggest! My final thoughts;I wonder if the ceo/senior management have ever bothered to come, frequently, this hard pressed department so that they can see the wretched environment in which the hard working professional staff have to work/function. I suspect that the ceo office is larger than the "terrible" waiting area rammed with up to around 100 souls when we were there. I post this to the ether in two certainties 1 of which it will never be read by ceo
Visited Accident and emergency services on February 2024
Queen Alexandra Hospital has not yet replied.