Charles Clifford Dental Hospital - Ratings and reviews
Reviews
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Review titled good and efficient practice.
Rated 5 stars out of 5
by Anonymous - Posted on 08 February 2024
my appt. with restorative dentistry at c.c. dental hospital,26/01/24 at 1345hrs. i found all the people working at the hospital were professional, polite and had a caring and understanding attitude. the tutor and the two young female students doing the work explained the procedures in full, made me feel comfortable throughout and i had full confidence in them. they did a good job and i felt highly satisfied with the appt.
Visited Dentistry and Orthodontics on January 2024
Charles Clifford Dental Hospital has not yet replied.
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Review titled Brilliant staff
Rated 5 stars out of 5
by David ellis - Posted on 27 February 2024
My consultant saved my life from cancer diagnosis I have had monthly checks with the same consultant that has now gone to every two months. I am however finding it hard to get a appointment which as you will know is very worrying and makes me very anxious. I think it would be easier if after one appointment I could make my next one there and then Thank you
Visited Oral and Maxillofacial Surgery on December 2023
Charles Clifford Dental Hospital has not yet replied.
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Review titled Skilful, efficient and friendly service
by Roundrobin - Posted on 10 August 2023
I really must praise the skilful, efficient and friendly service I have received at the Dental hospital. I went for an assessment and have just had a biopsy in my mouth and I could not have been treated with any more kindness or care. Both my appointments ran to time, everything was explained and the staff are so helpful and efficient. I was anxious and worried and I was put at ease and they did not rush me. Given the pressure the NHS is under I felt this was excellent.
Visited August 2023
Provided by Care opinion
Review titled Charles Clifford Dental Hospital
Replied on 11 September 2023
Thank you for taking the time to share your feedback. We are really pleased to read that you had a positive experience and was treated with kindness by our staff, and appreciate you sharing this feedback. Wishing you all the best with your recovery.
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Review titled Incredible
Rated 5 stars out of 5
by Anonymous - Posted on 28 June 2023
Just wanted to leave a note to say a massive thank you to the staff / dentists / students who were incredible this morning and I am very grateful. Not enough people say thank you. Incredible from start to finish and helped me with the pain I was in. Thanks
Visited Dentistry and Orthodontics on June 2023
Review titled Charles Clifford Dental Hospital
Replied on 03 July 2023
Thank you for taking the time to share your feedback with us about your recent positive experience. We are pleased to hear you felt well cared for by all involved in your care, and are grateful for your message of thanks. Wishing you all the best.
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Review titled Fantastic
Rated 5 stars out of 5
by Steven Weeds-Otter - Posted on 11 May 2023
I have suffered from a fear of dentists for many many years but I don’t have a problem here. The students and tutors are fantastic and put me at ease
Visited Dentistry and Orthodontics on May 2023
Review titled Charles Clifford Dental Hospital
Replied on 26 May 2023
Thank you so much for taking the time to share your positive experience of the care you have received at Charles Clifford Dental Hospital. We are really pleased to read that the staff and students put you at ease when attending for your appointment and enables you to access any dental care you need. Wishing you all the best.
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Review titled Difficult for autistic people
Rated 3 stars out of 5
by Anonymous - Posted on 27 April 2023
We visited the orthodontic department with my autistic teenage daughter. The room is large and open plan with many stations, so several patients can be treated in the same room. Its hot and echoey and you can hear all conversations and consultants dictating notes. Its useful to explain to staff beforehand if your child is autistic or anxious because my daughter found the room to be sensory overload, even when it was quiet. Because it was a student, they did not explain to my daughter when they were going to touch her and what they were going to do- so I was left to explain. Its very useful to inform autistic patients and explain what you are doing, especially when they are about to be touched. My daughter felt that the staff were talking to each other, rather than her and this made her more anxious. The consultant then came to look- but spoke mainly to the student and touched my daughter on the shoulder- which really upset her as it was not necessary touch and she already had sensory overload. My daughter felt very anxious and upset that they were discussing her, in front of her, but without telling her what they meant. We were then told she didn’t need braces at all and she was almost perfect. For me, it was a relief because the set up was totally unsuitable for her and staff didn’t seem to understand what autistic people need to access treatment. It was very disappointing that the staff then said that it had been a positive experience for her. It was not positive because the room was very unsuitable for her needs and communication from staff to my daughter was very poor and she was so stressed that she had situational mutism. It took her a lot of effort and consideration to attend that appointment and was a big decision for her. It upset me that they were insisting it was positive when it was not as that invalidated her feelings. A child who is not able to speak, its obviously not having a positive experience. For autistic patients- 1) a screen or walls to separate them from other patients and noise 2) tell them before you touch them and don’t touch unnecessarily 3) Tell them what you are going to do, it is their body and they need to know what is happening and why. 4) If a person is anxious and clearly struggling- aknowledge and validate that feeling, rather than trying to ‘ be positive’.
Visited Children's & Adolescent Services on April 2023
Review titled Charles Clifford Dental Hospital
Replied on 26 June 2023
Thank you for taking the time to share feedback about your recent experience at the orthodontic department. We are really sorry to read of the difficulties your daughter experienced when attending this appointment. We have shared this feedback with the department who have discussed this at their orthodontic clinical service meeting to ensure that steps are taken to address this and improve experience for patients with autism accessing their service. The service are looking at developing a leaflet about the department which includes images of the open plan clinic and how it works so that patients know what to expect, and what reasonable adjustments can be made to support patients who may find this environment overwhelming. They also plan to raise this with the university so that they can consider how to integrate awareness of how to support patients with autism into their training. Sheffield Teaching Hospitals has recently appointed Learning Disability and Autism Practitioners to support teams to ensure that they are delivering services which are accessible to patients who have a learning disability and/or autism. We are also soon going to be running an engagement project in the community to understand the experiences of people with learning disabilities and/or autism accessing our services, and based on the learning from the feedback gathered through this project, we will be developing an action plan to make improvements. If you would be willing to, the Clinical Services Manager, Tracey Plant would like to meet with or arrange a call with you and your daughter to hear more about your experiences and discuss the concerns you have raised. This would help us to ensure that we are fully aware of yours and your daughters experience, allow us an opportunity to apologise for the challenges you faced when attending the service, and enable us to share with you the actions being taken to improve the experience in this area. If you are happy to discuss this with the service, please email Tracey Plant on tracey.plant1@nhs.net and she will arrange a suitable time to meet with you to discuss this further.
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Review titled Rude staff
Rated 2 stars out of 5
by Anonymous - Posted on 08 March 2023
Was referred due to a lot of oral issues and a wisdom tooth needing extracting. however by the time my appointment came around i had already had my tooth extracted. i still had a lot of issue in my mouth. i told the dentist in the appointment this (dental practice centre) and that the refferal was for all issues not just the wisdom tooth. he said "not my problem and to go private" i find this very rude and it has now put me 2 years behind on oral health due to waiting lists etc teeth that likely could be saved now wont be able to be saved due to this inconsiderate rude person
Visited Oral and Maxillofacial Surgery on March 2023
Review titled Charles Clifford Dental Hospital
Replied on 13 March 2023
We are sorry to read about your experience and acknowledge your frustration related to your care at this appointment. In order for us to investigate this issue for you, please contact our PALS team, who will ask you to share some personal details so that we can investigate this. The PALS team can be contacted on 0114 271 2400 or by emailing sth.pals@nhs.net
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Review titled Absolutely fantastic care my student was very professional
Rated 5 stars out of 5
by Denise Skelly - Posted on 28 March 2023
The student who took care of me was extremely professional at all times very caring and thorough. I would like to wish him well for the future and say how very thankful I am to be able to be treated by this fantastic establishment. Also the nurses were attentive to all my needs.
Visited Dentistry and Orthodontics on March 2023
Review titled Charles Clifford Dental Hospital
Replied on 14 April 2023
Thank you for taking the time to share your feedback, we are really pleased to read that you had a positive experience and will share your thanks with the team.
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Review titled Incredible service
Rated 5 stars out of 5
by Anonymous - Posted on 19 March 2023
Absolutely phenomenal care at the hands of the dental team that saw my daughter, age 11. Everyone involved in the procedure was fantastic. I could not be more impressed.
Visited Children's & Adolescent Services on March 2023
Review titled Charles Clifford Dental Hospital
Replied on 27 March 2023
Thank you for taking the time to share your feedback about your recent positive experience at Charles Clifford Dental Hospital. We are pleased to read that your daughter was well cared-for and the procedure went well. We will pass on your thanks to the team involved in your daughter's care.
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Review titled Just wonderful people.
Rated 5 stars out of 5
by Patricia Petch - Posted on 02 February 2023
Just can’t fault them. Put me at ease, took time with me, allayed fears, so, so kind. In on time, explained things, just thoroughly good, kind, compassionate, understanding professional people.
Visited Dentistry and Orthodontics on February 2023
Review titled Charles Clifford Dental Hospital
Replied on 14 February 2023
Thank you for taking the time to share your feedback, we are really pleased to read that you had such a positive experience.
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