Royal Devon University Healthcare NHS Foundation Trust - Ratings and reviews
Reviews
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Review titled The doctor was kind and patient with me
by wezenkn44 - Posted on 08 December 2023
I had the mirena coil removed at the Tiverton clinic. The procedure was painful (as expected) but the doctor was kind and patient with me.
Visited December 2023
Provided by Care opinion
Review titled Royal Devon University Healthcare NHS Foundation Trust
Replied on 10 January 2024
Hi wezenkn44, Apologies for the delay in responding to you! Thank you for the feedback about your procedure at our Tiverton clinic. As you have eluded to, pain and discomfort can indeed be expected, I am happy to hear that the doctor treated you with kindness and patience Best wishes, Abbey
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Review titled Online consultation
by Rudyboo - Posted on 21 December 2023
I was recently meant to have an online consultation. I have been waiting since the beginning of the year for this appointment. After logging in 10 minutes before my appointment, I received a call just before to tell me the doctor is having technical issues. I waited in the online queue for 27 minutes! I have been told that I will get a call to reschedule.
Visited December 2023
Provided by Care opinion
Review titled Royal Devon University Healthcare NHS Foundation Trust
Replied on 21 December 2023
Dear Rudyboo I am sorry to hear that your recent online consultation was cancelled due to technical difficulties. This must have been very frustrating both for yourself and the clinician. I am unclear from your feedback which service this relates to but please accept my apologies on their behalf and thanks for your patience. You should hear from the booking team to reschedule in the near future. If for any reason this is not the case, please contact the Patient Advice and Liaison service (PALS) and they will assist you to reschedule. Their details can be found here: https://royaldevon.nhs.uk/patients-visitors/patient-advice-and-liaison-service-pals/ Kind regards Lisa
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Review titled Such an amazing team!
by pictorym64 - Posted on 27 October 2023
My father was dying from cancer and sadly passed away last month. I was lucky to spend the last few months with him. The local nurses team in Lynton were amazing! I saw the level of care they gave my father. Popping in every day to change dressings on his legs. A brilliant local carer came in 3 times a week to help him wash. On my father's last day, his heart gave in. The nurses were there and the local carer. They were able to get him into bed and made him comfortable. One of the nurses had to search the village for a syringe for the syringe driver needed to keep him out of pain. The nurse had to drive to Ilfracombe to get one. That's what I call above and beyond the call of duty! The nurses in Lynton are the best I have ever seen but I don't think they have enough equipment! Such an amazing team!
Visited September 2023
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Review titled Royal Devon University Healthcare NHS Foundation Trust
Replied on 20 November 2023
Hi Many thanks for your lovely feedback. We really do appreciate the time you have taken to send this kind feedback during this sad time. It is very helpful to receive feedback and understand how patients and family feel about the care they have received. As a small team we do try and work with the carers with our end of life patients to ensure they are cared for with dignity and compassion. This ensures patients and family members are cared for holistically and with continuity. I will pass your kind words to the teams. It was a honour to look after your father as the team have known him for many years. Best Wishes Amy.
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Review titled She gave really sensible advice
by listenmd39 - Posted on 16 August 2023
We had our first appointment with independent living at Newton Abbott in Devon. I was given a card to leave some feedback. I wanted to say how good it was. The appointment was for my husband. The person we saw was so kind and interested when she was asking what my husband can and can't do. She gave really sensible advice and I am already putting in place some of what she told us to.
Visited August 2023
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Royal Devon University Healthcare NHS Foundation Trust has not yet replied.
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Review titled I needed equipment advice
by kilowz98 - Posted on 24 August 2023
Felt very welcomed on arrival Ladies were very patient and kind with me in regards to my pain levels at the time We talked about sensitive issue which they were very lovely in understanding my needs and struggles in my daily life Showed me a range of equipment that may help me at home better I was sized up for a chair which helped me work out what I needed They also showed me pillows and gadgets I could use around the home Thank you for giving me a better understanding into what I could use to help me Wished I’d had a little more time to try a scooter or get some idea of prices but unfortunately time run out
Visited August 2023
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Review titled Royal Devon University Healthcare NHS Foundation Trust
Replied on 29 August 2023
Dear kilowz98 Thank you very much for the positive feedback and for taking the time to leave one for us. I have passed this on to the team and they also extend their thanks to you. We're very glad to know that you have felt supported during your visit to the centre and that you have found your assessment with the therapist helpful and have been given beneficial information about equipment that could help you at home. Please feel free to ring us anytime if you need more information or if you would like to talk to a member of the Therapy team for a possible second visit to the centre to look at mobility scooters. If you would like to have a read about other mobility aids, our website is full of information and advice. Please visit our website on www.independentlivingcentre.org,uk. Thank you again for your feedback. Best wishes, Mia
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Review titled Caring and kind
Rated 5 stars out of 5
by R. Simpson - Posted on 24 July 2023
I was taken to A and E after a fall from my moutain bike on dartmoor which left me unconscious. From the moment the ambulance staff arrived they were professional and kind, looking after my son too and reassuring him as he was quite distressed. When I arrived at Exeter A and E, all the staff I encountered were kind, professional and nurturing, I felt in very good hands and safe and calm. I was discharged after thorough tests and well looked after. A big thank you to your amazing team who work tirelessly throughout their busy shift.
Visited July 2023
Review titled Royal Devon University Healthcare NHS Foundation Trust
Replied on 09 August 2023
Hello, Thank you for taking the time to share your experience at the Royal Devon and Exeter Hospital. I am delighted to hear that you are so happy with the care you have received and would like to thank you very much for your positive feedback. Kind comments such as yours are always gratefully received and are an encouragement to staff. Kind regards Sonya I Lucky PALS office Royal Devon University Healthcare (Eastern)
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Review titled Visit to the bladder and bowel clinic
by bobby50 - Posted on 08 June 2023
No internet so had none of my history. Had a bladder scan pre and post micturition which gave the same reading which was obviously inaccurate. I was offered Tena products but they had no examples of the types available so had to guess. When they arrived at my home they were unsuitable. I was offered self cathetisation . On reflection I wanted to cancel this appointment as felt it was unsuitable for me. I tried to phone to cancel the appointment and it went straight to Musac then cut off after a two minute hold. Did this four times.
Visited May 2023
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Review titled Royal Devon University Healthcare NHS Foundation Trust
Replied on 20 June 2023
Dear Bobby50 Thank you for taking the time to leave feedback for the Bladder and Bowel service. I have spoken to the Bladder and Bowel Care Specialist Nurse and they were sorry to hear about the frustrations that you experienced. They were also sorry to hear that your Tena products were unsuitable when they arrived. Based on your feedback, the service are going to keep a range of samples in each clinic, which they hope will make selection easier. I am unsure from your feedback whether you are still experiencing problems but if you are please can you contact the Bladder and Bowel care service on 01392 675336 or email rduh.bladderandbowel@nhs.net. to allow us to resolve these. May I thank you again for taking the time to share your story and wish you well for any further treatment you may need. Kind regards Richard Foley Operational Manager for Specialist Services
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Review titled Brilliant care given
Rated 5 stars out of 5
by Pam Glover - Posted on 07 May 2023
My daughter drove me to Exeter hospital Accident and Emergency with a suspected and parked by the ambulance bay so she could get me a wheelchair. One of the amubulance crew came over to help and got me a trolly and gas and air and took me straight through to be seen. The consultant arrived within ten mintes and I was given morphine. The nurse looking after me and taking me for xray and CT scan was outstanding so kind caring and helping me manage my pain. A&E staff were brilliant Thank you for your care.
Visited May 2023
Review titled Royal Devon University Healthcare NHS Foundation Trust
Replied on 18 May 2023
Dear Ms Glover, Thank you for taking the time to share your experience. I am delighted to hear that you are so happy with the care you have received and would like to thank you very much for your positive feedback. Kind comments such as yours are always gratefully received and are an encouragement to staff. Please allow us to log and forward this compliment to the relevant staff by sending us your details (full name, date of birth and Hospital/NHS number) along with this feedback (or the title of the feedback) by writing to us at rduh.pals-eastern@nhs.net Kind regards Sonya I Lucky PALS office Royal Devon University Healthcare (Eastern)
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Review titled Health Care Visitor
by RHooks - Posted on 10 April 2023
We have been visited by our Health Visitor monthly for the past few months. Each time she has arrived she has been friendly and supportive. She quickly helped us deal with any anxieties we had as first time parents. She has given relevant and useful advice on how to support our baby never making us feel stupid.
Visited April 2023
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Review titled Royal Devon University Healthcare NHS Foundation Trust
Replied on 20 April 2023
Thank you so much for your lovely feedback regarding the Health Visiting Team. It is always wonderful to hear that our women have had a positive experience when they have accessed our services. Your message and kind words are very much appreciated.
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Review titled Caring and empathetic approach
by Tomás - Posted on 19 April 2023
I was lucky to get a next-day cancellation slot and was so happy to have my long-standing and very troublesome lesion on my finger finally dealt with. It was an unavoidably painful experience but what made it bearable was the wonderful way I was treated by all of the team at Litchdon House - from the initial assessment throughout to the operation itself. I can't praise highly enough their caring and empathetic approach, with great communication at all stages of the process.
Visited March 2023
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Review titled Royal Devon University Healthcare NHS Foundation Trust
Replied on 24 April 2023
Dear Tomás, I am delighted to hear you managed to undergo the procedure at short notice, and furthermore that you felt your experience in Dermatology was positive. I shall ensure the team hear your wonderful feedback regarding your journey through the department. Thank you for taking the time to leave us your feedback. Kind regards
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