Shepton Mallet Community Hospital - Ratings and reviews
Reviews
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Review titled Ambulatory day care unit
Rated 5 stars out of 5
by Karen Ferris - Posted on 09 October 2023
I was seen at this hospital in the Ambulatory day case unit for an intravenous infusion of anti-viral medication for the treatment of a Covid infection. The staff went above and beyond what was expected. They were extremely proficient and were offering me a service outside of their normal operating hours. The nurse-in-charge told me that they were opening on a Sunday because they didn’t have enough slots to get me seen Monday - Friday. ( this treatment must be administered within 5 days of a positive covid test). My appointment was 10 o’clock, but I was early. I followed the instructions to come to the staff entrance, was greeted by nurse in charge shown to a private room and my treatment organised. Despite the poor quality of the building, in which this unit is housed (porter cabin smelled of damp) the care I received was exemplary. My nurse was knowledgeable, reassuring, extremely competent. I would not hesitate to highly recommend anyone offered this service to use it. My intravenous cannula was quickly sited by my nurse, and was not painful. The infusion was easy and all was completed in about 40 minutes. The staff kindly allowed me to stay in the room to wait for my lift home. Otherwise I would have had to sit in the rain. Overall, and finally, I should like to commend these staff. I could not praise them more highly. They go above and beyond what is necessary, in order to provide an Outstanding service to the population of Somerset. Thank you very much.
Visited Urgent care centre on September 2023
Shepton Mallet Community Hospital has not yet replied.
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Review titled Always closed for emergency walk in !
Rated 1 star out of 5
by Anonymous - Posted on 08 May 2023
For the 3rd time I’ve gone here for emergency help and care and for a 3rd time the site says open but you get there and it’s closed the reception is rude and for a second time I got told can you not read the sign it is closed go to Glastonbury!! Completely rude and quite frankly annoying in an emergency! If you’re closed say so on the site so we don’t waste our time and go straight to Glastonbury and maybe the receptionists can learn some compassion and customer service!
Visited Urgent care centre on May 2023
Review titled Shepton Mallet Community Hospital
Replied on 16 May 2023
Hello I am very sorry to hear of your experience with the Shepton Mallet MIU closures a. Currently Shepton MIU is open on Monday Wednesdays and Fridays with last patient booked in at 1430. Unfortunately our Emergency Nurse Practitioners are very understaffed and despite our best efforts we struggle to recruit to this highly skilled part of our workforce which is why the difficult decision was made to reduce the service in the short term. If this is then compounded by short notice sickness it is difficult to backfill and the service has to be closed. When this happens we try to communicate as fully as possible to the public via our communications department, I am sorry that we failed to so on this occasion. If you require our services in the future I encourage you call West Mendip on 01458 836454 who will be able to advice you which units are open. The Somerset Foundation Trust website has the most accurate information regarding opening times and is the only website we have control over. There are several websites not related I am sorry I cannot respond to your comments relating to the attitude of the reception staff as I do not manage that service but I know that the person who does is aware of your post and is planning to respond. Again on behalf of the service I am sorry for the inconvenience.
Provided by Care opinion
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Review titled Rude Receptionist
Rated 3 stars out of 5
by Anonymous - Posted on 02 April 2023
Attended The Community Hospital this Sunday evening to be greeted by the Receptionist on duty to be told that I could only been seen with an appointment by calling 111 even though the website states that you can turn up and been seen. The receptionist was quite abrupt when I approached her again with more questions as I was left very confused by our first meeting. The whole experience was very upsetting and I came away from there feeling very confused and frustrated and left in tremendous pain as I was unseen and untreated.
Visited Urgent care centre on April 2023
Review titled Shepton Mallet Community Hospital
Replied on 14 April 2023
I am really sorry about this experience, I will review this with the team and try and improve our communication both on the website and from the team. Thank you for your feedback.
Provided by Care opinion
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Review titled Thank you!
Rated 5 stars out of 5
by Thais - Posted on 24 December 2022
Thank you to the receptionist and doctor on duty today. Excellent and friendly service on Christmas Eve. The receptionist’s quick thinking helped my 4yo son being diagnosed with dehydration.
Visited Urgent care centre on December 2022
Shepton Mallet Community Hospital has not yet replied.
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Review titled Not friendly Receptionist
Rated 1 star out of 5
by Jagoda Mieleszkiewicz - Posted on 23 June 2022
Before you entering a hospital appointment you need to sign in with reception one of the receptionist who works at the clinic is not very pleasant if you ask her to repeat a question she gets annoyed making you feel not welcome in the practice and gives the impression that she was at work as a punishment . Terrible experience with her attitude like this she shouldn’t greeting a patients in the clinic
Visited Don't know on June 2022
Shepton Mallet Community Hospital has not yet replied.
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Review titled Excellent nurse gave me choice and control
Rated 5 stars out of 5
by Anonymous - Posted on 19 April 2022
Had a very good experience at this community hospital. I needed to come in during a bank holiday for a urine test, and the male nurse I saw was absolutely excellent - he treated me with dignity and respect, was highly knowledgeable, and gave me choice and control over my options for further treatment and/or testing. I felt listened to, respected, and in control. Excellent quality care!
Visited Don't know on April 2022
Shepton Mallet Community Hospital has not yet replied.