James Paget University Hospital - Ratings and reviews
Reviews
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Review titled Proffessional and fast assessment
Rated 5 stars out of 5
by Maria Fitzgerald - Posted on 07 March 2024
So impressed with the speed, professionalism and special care in the a&e and Adue Ward The doctors and Nurses have treated my mum for Pneumonia and saved her life, so impressed with the nurses on aude ward who showed such Compassion and commitment to give my mum the confidence to recover I cannot thank them all enough it shows the best standards from the medical staff in these departments and this includes the new concept Ward where they are also caring for my mother and bringing her back to good health, just amazing thank you !!!
Visited Accident and emergency services on March 2024
Review titled James Paget University Hospital
Replied on 12 March 2024
Dear Maria Thank you for posting your lovely feedback, which I have shared with the staff involved in your mum's care. I am so sorry to hear that your mum has been unwell, but I am pleased to learn that she has recovered well, as a result of the care she received in A&E, EADU and the Concept ward. Kind Regards Amanda Hood Head of Patient Experience and Engagement
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Review titled 3yrs waiting for operation
Rated 1 star out of 5
by Anonymous - Posted on 01 March 2024
I was told I may have Cholosteatoma back in 2021, although some consultants are reluctant to confirm a diagnosis. Told we will know once you’re in surgery. I’ve waited 3yrs for surgery. Lost 50% of my hearing. Daily symptoms have become unbearable. I can feel the damage this disease has done inside my ear and skull area. Left untreated this can cause sepsis, meningitis and even death. Keep trying to get an update from the secretaries to just be told “the hospital is busy, doctors have been on strike”. Everything has been wholly insufficient. I understand first hand the difficulty and pressures the NHS are under as I work in healthcare myself. But the treatment (lack thereof) I’ve received thus far is appalling. I am on the verge of loosing my job as I have had to take so much time off sick due to my symptoms, when I told the secretary this she wasn’t bothered. I’ve tried to update ENT with the worsening of my symptoms, again they are not bothered.
Visited Ear, Nose & Throat on March 2024
Review titled James Paget University Hospital
Replied on 12 March 2024
Dear Patient Thank you for sharing your feedback. I am so sorry to learn of your experiences and the impact that the wait for surgery is having on your health. Could I please urge you to contact our Patient Advice and Liaison Services (PALS) if you haven't already done so, on 01493 453240 or via e-mail: pals@jpaget.nhs.uk, so that we can obtain some more information and look into this for you. Our PALS team will be happy to help. Kind Regards Amanda Hood Head of Patient Experience and Engagement
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Review titled Comforting and supportive team
Rated 5 stars out of 5
by Molly Tattersall - Posted on 26 March 2024
I was there for say surgery on some of my teeth. The anaesthetist and surgical team were so informative and supportive, I felt in the best hands even after I had a small panic attack before going under. For my first ever surgery I felt very safe and in the best hands.
Visited Oral and Maxillofacial Surgery on March 2024
Review titled James Paget University Hospital
Replied on 27 March 2024
Dear Molly Thank you for sharing your experiences of your surgery and the care you received throughout. I do hope that you are recovering well. Please be assured that I will share your positive comments with the teams involved in your care. With very best wishes Amanda Hood Head of Patient Experience and Engagement
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Review titled Superb service
Rated 5 stars out of 5
by Stuart - Posted on 16 March 2024
I was seen very quickly in A & E after coughing up blood through the night. Chest X-ray was clear, as were all my bloods. Given a nebulizer to relieve wheezing and a spray for inflamation. Very sucessful outcome.
Visited Accident and emergency services on March 2024
Review titled James Paget University Hospital
Replied on 27 March 2024
Dear Stuart Thank you for taking the time to post your feedback, which I have shared with the teams involved. It is good to hear that you felt well looked after during what must have been a worrying time. I do hope you are feeling much better. Kind Regards Amanda Hood Head of Patient Experience and Engagement
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Review titled Quality Service
Rated 5 stars out of 5
by David Parker - Posted on 21 February 2024
Would like to thank all of the staff theatre and ward for the professional ,caring and courteous service provided to me in the day care clinic today. Everybody surpassed them selves with the care they gave me. Well done to you all made me proud of our NHS
Visited Urology on February 2024
Review titled James Paget University Hospital
Replied on 06 March 2024
Dear David Thank you so much for taking the time to post your lovely comments, which I have shared with the teams involved. It is great to receive your positive feedback regarding your recent day care experiences. I hope you are recovering well. Kind Regards Amanda Hood Head of Patient Experience and Engagement
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Review titled Wonderful service
Rated 5 stars out of 5
by Tim Wetten - Posted on 14 March 2024
My experience of the James Paget Hospital Accident and Emergency was excellent. I walked into the A and E reception and was greeted by a nurse who listened to my problem. The nurse then asked me to register with reception whilst she booked me an appointment with the X-Ray department. I walked straight to the X-Ray Department and was called within two minutes. The X-Ray operator explained the proceedure in clear terms and allowed me to see the X-Ray image. I then returned to A and E reception to see a doctor. Again I was called within two minutes and the doctor examined me having reviewed the X-Ray image. The doctor told me what was wrong and gave me a wrist brace to support and protect my limb. I was advised about caring for my wrist and discharged. At every stage in the process staff were cheerful, professional and caring. It was such an amazing experience. I cannot thanks the team at the James Paget Hospital enough.
Visited Accident and emergency services on February 2024
Review titled James Paget University Hospital
Replied on 27 March 2024
Dear Tim Thank you so much for taking the time to submit your lovely feedback regarding your recent experience of accessing our A&E and X Ray departments, which I have shared with the teams involved. It is great to hear that you had such a positive experience and you were cared for by our cheerful, professional staff. I do hope that you are recovering well. Kind Regards Amanda Hood Head of Patient Experience and Engagement
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Review titled Lack of communication
Rated 3 stars out of 5
by Albert Richards - Posted on 09 January 2024
I attended an oncologist review in 2022 having been referred for an anal fistula, large limp in the area and a swollen testicle. I was then given a date for a Mri scan but as things got worse and I was in considerable pain and bleeding I had to go to a&e. I received surgery for an anal abscess but nothing for the fistula and testicle. The swollen testicle was more and more uncomfortable and woke me from sleep several times a night and sitting in one position cannot be for long. Eventually last year I went to my GP again as nothing was heard. I was eventually was given an ultra sound and surplus liquid in the scrotum was diagnosed. I waited again and eventually the GP referred me back to the hospital and at the beginning of November last year I received a letter which said very little but to say if I heard nothing more to call a number but not before 3rd Jan this year. I called for hours but no answer at all so I phoned the exchange and was put through. I was informed that the referral had been sent to Urology for a face to face appointment but they had a waiting list of over 12 months. That is all I could be told and if I hadn't chased it up I got the impression that I would never had heard anything. Despite understanding the pressure the nhs is under I do not understand how it helps not to inform people of where they stand. It is very disappointing. I will carry on with the discomfort and see where I stand some time in the future, if I ever hear anything.
Visited Don't know on January 2024
Review titled James Paget University Hospital
Replied on 10 January 2024
Dear Mr Richards I am so sorry to learn of your recent experiences at the Trust and that you have had cause to raise concerns regarding the lack of communication you have received. We would like the opportunity to understand your experiences in more detail and would encourage you to contact our Patient Advice and Liaison Services (PALS) team, who will be able to look into this further for you. Please contact PALS on 01493 453420 or via email PALS@jpaget.nhs.uk Kind Regards Amanda Hood Head of Patient Experience and Engagement
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Review titled Efficient and friendly service
Rated 5 stars out of 5
by Eryl Pickworth - Posted on 16 January 2024
I attended the Northside MRI unit for a scan on my left ankle. This is a new scanning facility and is very impressive. All the staff were extremely courteous and friendly, yet very efficient. My appointment was on time; the entire experience was flawless. The radiology report arrived at my GP surgery very quickly. We are very lucky to have this service available to us.
Visited Diagnostic Imaging on January 2024
Review titled James Paget University Hospital
Replied on 24 January 2024
Dear Eryl Thank you for taking the time to share your lovely feedback regarding your recent experiences of accessing our Northside MRI unit, which I have shared with the teams involved. I am so pleased to learn that your experiences of care have been positive. Kind Regards Amanda Hood Head of Patient Experience and Engagement
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Review titled Thorough and effective
Rated 5 stars out of 5
by Mark Williamson - Posted on 12 January 2024
Can I thank all the Urology Department for looking after me in December. From the Day Care Unit through to surgeon/anaesthetist/sisters and porter who walked me to the theatre. All very approachable. Result? I’m better so thanks all round.
Visited Urology on December 2023
Review titled James Paget University Hospital
Replied on 16 January 2024
Dear Mr Williamson Thank you for taking the time to post your lovely feedback following your recent visit to our Trust, which I have shared with the staff involved. I am so pleased to learn that you are recovering well Kind Regards Amanda Hood Head of Patient Experience and Engagement
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Review titled Absolute shambles!!!
Rated 1 star out of 5
by Anonymous - Posted on 30 December 2023
Left waiting for over an hour for pain relief, before another 6 hour wait to finally see a doctor!! The doctor got my name wrong (bad start), before getting my medical details confused with someone elses!! They nearly rang someone elses next of kin for me!!
Visited Accident and emergency services on December 2023
Review titled James Paget University Hospital
Replied on 03 January 2024
Dear Patient I am so sorry to hear that your recent experience of using our services was not positive. We would really like to understand better what happened on this occasion and would encourage you to contact our Patient Advice and Liaison Service (PALS) team via email PALS@jpaget.nhs.uk or via telephone on 01493 453240. Our team would be happy to speak with you. Kind Regards Amanda Hood Head of Patient Experience and Engagement