Peterborough City Hospital - Ratings and reviews
Reviews
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Review titled Intelligent, Savvy care
Rated 5 stars out of 5
by Scott - Posted on 30 March 2024
Thank you to the entire team in Peterborough’s delivery suite for taking care of my wife through a less-than-ideal delivery. The doctors, midwives, and trainees were empathetic without compromising professionalism, a challenging balance to strike. I appreciate the way these professionals delivered the facts surrounding our situation to allow my wife and I to make the wisest decisions at the right times. Although my wife’s experience in the delivery suite did not go as originally planned, we cannot commend and thank the staff enough for everything they did to ensure my wife and newborn son remained healthy.
Visited Maternity services on March 2024
Peterborough City Hospital has not yet replied.
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Review titled People get lost in the sytem
Rated 1 star out of 5
by Anonymous - Posted on 27 March 2024
Apparently, there is no telephone number to contact when trying to track down a relative. My wife is somewhere in the system between the outer doors of A&E and the rest of the hospital, booked in and assessed, but still awaiting treatment or a bed, but there is no way for me to find out where she is, nor find out any information about how she's doing. The only way to find out is to stand in the monstrously long queue of potential patients waiting to be seen by the receptionist, so that they can ring around and find out where my wife is. Absolutely absurd. Why doesn't A&E have an enquiries number or even an enquiries receptionist. We even have to stand waiting in the queue before seeing a receptionist who can let us into the A&E department to visit my wife. This is an excellent example of how not to run a department.
Visited Accident and emergency services on March 2024
Peterborough City Hospital has not yet replied.
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Review titled Top Quality Care
Rated 5 stars out of 5
by Neusa Vieira - Posted on 07 March 2024
The hospital was clean and well maintained. The staff were amazing and took great care of me and went out of their way to put me at ease and make me feel comfortable through all the exams and procedures i had to go through. I wish to thank each and every nurse and doctor who looked after me and wish i could name them as they all deserve to be recognised for their work and dedication to the patients in their hour of need. Thank you all so much and don't take this the wrong way but i hope i don't see any of you again anytime soon. Seeing them all at work and looking after every patient gives me a new found respect for everyone in the profession. You all deserve the highest praise. Thank you again for treating me with such kindness.
Visited Accident and emergency services on March 2024
Peterborough City Hospital has not yet replied.
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Review titled Outstanding treatment
Rated 5 stars out of 5
by Karen - Posted on 09 April 2024
Thankyou all for the outstanding care you gave to me I was with you for a week with chronic back pain and stayed in the paediatrics ward I received excellent care from bed baths to breakfast, from dinner to tea,from round the clock constant four hourly checks on me Medications were administered throughout my stay with such kindness and compassion My diagnosis was found very quickly and my treatment plan put into place immediately This alleviated some pain immediately and was greatly appreciated by me I received constant care and was monitored through my stay I received physio to also help of which I am now attending as an outpatient The doctors nurses carers chefs cleaners porters… they all gave me great support and care May you be proud of the work you do The person you are And the difference you make
Visited Orthopaedics on March 2024
Peterborough City Hospital has not yet replied.
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Review titled Horrendous parking experience
Rated 2 stars out of 5
by Anonymous - Posted on 26 March 2024
Parking on every day I visited over 3 days was completely inadequate. Majority of parking has been designated permit only for staff (wouldn't want them walking or using public transport) leaving patients and visitors driving around in the vain hope of a space. Noticed a nice green sign on the staff carpark each time saying "spaces". When I couldn't park after more than 20 minutes I gave up and parked nearly a mile away in a residential area. Poor design and poor management, no retailer would dedicate the majority of their carpark for staff or they'd go out of business. In the NHS user convenience and safety is clearly secondary to staff convenience. Worst part is I had to drip off and pick up an elderly relative who cannot walk long distances.
Visited Urology on March 2024
Peterborough City Hospital has not yet replied.
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Review titled Less care
Rated 1 star out of 5
by Dalia - Posted on 25 March 2024
My son broke knee still waiting for mri scan move us on room and doctor said he can go out go home and we will send him letter my son on pain and broke knee I refuse another doctor said examine my son and said you need mri we was on weekend coming Monday doctor said again need mri and we still waiting move us to room have 3 people all have infection and vomting I argue with them I refuse that they said you have to move there I received a call from MRI team told me your son name on outpatient they don’t know he waiting on hospital less care my 12 years on pain am not happy at all I need to go home now after I complain every one cause us stressed and struggling.
Visited Accident and emergency services on March 2024
Peterborough City Hospital has not yet replied.
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Review titled Rude consultation
Rated 3 stars out of 5
by Anonymous - Posted on 02 April 2024
I had a urology consult last week where the urologist tried to accuse me of taking illicit drugs aswell as was being rude and not listening to me whatsoever when going over previous test results on top of this he asked why I’m scared of having cathatorisation/ a camera in one hole but not scared of having anything in the other female hole, I found this experience extremely degrading as I’m only a 23 year old female and have had my current problem for 7 years and just want either a treatment plan or more tests to figure out what’s actually wrong, when giving possible issues that could be wrong was completely shut down and was told to stop listening to others when some of the others were urologists. I believe after this consultation they have given me medication I also do not need following test results that were infront of the doctor. I do appreciate that they listened to one of my requests regarding antibiotics however overall a very bad experience considering I had been waiting for this appointment for nearly a year. Thankfully after speaking with the team will be being booked on another consultation however just hope no one has had similar experiences with this current doctor as it was extremely rude
Visited Urology on March 2024
Peterborough City Hospital has not yet replied.
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Review titled Very long wait
Rated 3 stars out of 5
by Mr Sean Smith - Posted on 21 February 2024
i came in for a wrist injury and needed an xray. i arrived at midnight as per instructions from 111. i was left waiting all night until 8am when things started moving along and getting seen to and getting my xrays. i was then told after asking why i was waiting so long that there was no one in to do this until 7.30 when the day shift comes in. so instead of being told nothing can be done till tomorrow and letting me come back later i was left in a&e for 8 hours. this bad enough for a healthy person but i am a diabetic t2 treated with insulin with no access to my insulin as i didnt bring it with me as I did not expect to be there all night. So i could not eat for risk of raising my blood sugar to much. There was also 3-4 other people also waiting for xrays but at least 1 of those left in the early hours. By the time I found out what was happening (around 4.30am) i thought theres not much point going home and coming back a few hours later so just stayed. No one should of just been left for 8 hours
Visited Don't know on February 2024
Peterborough City Hospital has not yet replied.
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Review titled A remarkable experience
Rated 5 stars out of 5
by Neil Franklin - Posted on 07 February 2024
Admitted for eye lid surgery. A bit worried with the intrusion on a very sensitive part of the body but found the whole experience amazing. Conscious through out the delicate procedure and truly appreciative of the skill and care taken. The lead gentleman was also instructing a trainee verbally while performing the operation and also guiding her through certain stages to give her hands on experience. May sound a little daunting to some, but to me it made me feel with their confidence that I was in the best possible care. Definitely on a par with my knee replacement operation at Hinchingbrook Hospital when I was conscious through out. Thank you North West Anglia NHS.
Visited Ophthalmology on February 2024
Peterborough City Hospital has not yet replied.
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Review titled Wonderful care
Rated 5 stars out of 5
by Anonymous - Posted on 22 February 2024
Excellent care received for my boy. All staff and nurses were very caring, understanding and very efficient. They also bought us some food and a drink. Thank you very much for everything! Well done! You are Little Angels!
Visited Accident and emergency services on February 2024
Peterborough City Hospital has not yet replied.