Queen's Hospital - Ratings and reviews
Reviews
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Review titled Readmitted within 12 hours - worse
Rated 1 star out of 5
by SMJ - Posted on 06 April 2024
Mum went to Emergency after a fall. Took 13 hours to assess fractured hip, lined up in corridors, no pain relief, kept in Emergency for 36 hours. After successful surgery she was rushed to be discharged to free up a bed. Within 12 hours back in AE with infection and semi conscious. None of the staff communicated with each other adequately and are so over stretched they miss critical issues. Do not send your loved ones to this hospital.
Visited Accident and emergency services on April 2024
Queen's Hospital has not yet replied.
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Review titled Wow what a long wait
Rated 1 star out of 5
by Anonymous - Posted on 07 April 2024
We attended A&E after my mum passed out in Asda whilst shopping. She had also been unwell with cold symptoms. Ambulance staff and the journey there went fine. Mum got IV antibiotics and a blood test and x ray. Then we are left to our own devices for the next 6 hours. Sandwich and tea only comes so often, and no sandwiches- only for the patients. About 10pm, we decided to sign a discharge form as the new night shift Drs hadnt even started yet, and we couldnt sit in the long corridor any longer. Drs call your name but no one even hears them! Please put up more notices and how long waiting times are, it is absolutely so boring! If you ever go to this A&E, take your own food, sleeping bag and a crossword book!
Visited Accident and emergency services on April 2024
Queen's Hospital has not yet replied.
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Review titled Outstanding Service
Rated 5 stars out of 5
by Hetal Padhiar - Posted on 16 April 2024
I just want to say thank you to all the midwives that looked after me at my care. The day I was admitted I was satisfied with the service they would answer you straight away when needed. They would tell you every thing every step of the way. The day I was discharged I was happy to leave because I wasn’t in that much pain anymore and I was prescribed with medication in my leave. They would provide you with breakfast, snack, lunch and dinner as well and ask how we was and check up on you every couple of hours to make sure everything was good. The service that was provided was very outstanding and I was impressed and if I would be in the same time of pain again and back on the antenatal ward I know they would provide great care. No matter what whatever type of pain you was in they would provide you with pain relief and help you through everything. I would like to thank all the midwives who would ask me all the time if I was in pain and asked if I wanted any pain relief or anything. Overall, I wanna say thank you to all the midwives for looking after me thank you very much and may god bless you all.
Visited Maternity services on April 2024
Queen's Hospital has not yet replied.
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Review titled Outstanding Service
Rated 5 stars out of 5
by Martin Clark - Posted on 14 April 2024
I totally understand why you cannot name individuals, but in this case it is a pity as every single individual in this process from start to finish has been exceptional. From my first investigative visit, through to the booking process for the surgery and finally the procedure today, I cannot thank everybody enough. The care and attention from each person I came into touch with was second to none. From my personal experience, where this service will only ever fail, will be down to the sheer demand now on it and not the individuals within. True professional from start to finish……thanks again.
Visited Oral and Maxillofacial Surgery on April 2024
Queen's Hospital has not yet replied.
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Review titled Broken system
by GDF - Posted on 03 April 2024
Visited recently with sick father. Apprehensive to attend queens in the first place based on previous experience - wish I would have gone with my gut instinct on this one. 12 hours later - I am still sat waiting with my dad hoping to see a doctor. Doctors are essentially non existent ! Nurses are disinterested and unhelpful - borderline rude at times and when asking for any guidance or information you are practically guilt tripped and looked at as if you have questioned their capacity for care. I am fully aware of the strains and pressure that the NHS is under - and I fully respect the job they do. But this hospital is totally ineffective and broken. Avoid the urgent care centres as they are understaffed and treatment is patchy at best. Night shifts are absolutely useless - if you have to attend get in for the day staff who seem slightly better equipped to deal with the load. To be honest I would fully avoid this hospital at all costs. I think it’s more the case that people will start to go private based on these kind of experiences. Sadly that will spell the end for the NHS ! Unfortunate but queens needs a drastic overhaul - or simply shut it down all together.
Visited Accident and emergency services on April 2024
Queen's Hospital has not yet replied.
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Review titled Outstanding Staff Member
Rated 5 stars out of 5
by Claire Callan-Day - Posted on 18 April 2024
Just wanted to let you know that we were looked after today by the Sister giving prep packs in Clinical Diagnostic and felt compelled to tell you how amazing she is. What a wonderful way about her she had to put us at ease. A real character of a woman, funny and empathetic. An asset to your hospital! I noted her name but am not allowed to include it in this review I am told. I hope you are able to identify her though, she deserves the recognition.
Visited Diagnostic Physiological Measurement on April 2024
Queen's Hospital has not yet replied.
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Review titled Worst experience
Rated 1 star out of 5
by Rachel - Posted on 17 April 2024
As a young woman suffering gynaecological problems ongoing getting pushed aside false diagnosis from practitioners. I have been Waiting 24hours+ for a abdominal scan expressing pain and discomfort to be tossed aside arrived to the gynae unit and had to wait 5 hours to be admitted still 24 hours on no treatment no scan or no help - feel very sorry for young woman in this Country suffering any gynaecological isssues with the zero support and help we get. What an earth does our tax and national insurance contribute towards? Never recommend this unit or hospital.
Visited Gynaecology on April 2024
Queen's Hospital has not yet replied.
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Review titled Good service
Rated 5 stars out of 5
by Jean - Posted on 08 April 2024
Attended A&E after a fall. Seen immediately by triage nurse and referred to x-ray. Busy but very organised. Then back to main are to wait to see doctor. Very happy with treatment. Took 3 hours in total.
Visited Accident and emergency services on April 2024
Queen's Hospital has not yet replied.
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Review titled What a joke
Rated 1 star out of 5
by Wow - Posted on 20 March 2024
The system they have in place is set up more like a walk in centre not a a&e department, I have seen some things in my time but this was a cut above the rest. I felt like I was stuck in ikea with no way out, pelc and the hospital didn’t have a clue what each other was doing and by the time we was 4/5 hours into the wait we had completed two laps of the ground floor and felt more like a porter than a patient. The staff offered no drinks or food and even tho they could see the amount of pain I was in didn’t even offer pain relief. Since covid they are using the corridors as wards and they are lined with beds that are full of patients, I asked how long they had been there and most of then around two/three days it was like something from a third world country. Covid isn’t an excuse anymore and clearly this hospital isn’t working and failing its patients and community. Its clear to see how the nhs is falling apart at the seems and when asked about the doctors they highlighted they was seriously under staffed and this is again clear to see. As a society we have come to accept this as normal, and the reality is this isn’t normal and something needs to be done and government needs to be held accountable for its actions and cuts to the frontline services !
Visited Accident and emergency services on March 2024
Queen's Hospital has not yet replied.
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Review titled Never felt a thing!
Rated 5 stars out of 5
by Anonymous - Posted on 28 March 2024
I was very nervous about upcoming surgery, but as soon as I arrived, I knew I was in the care of a surgical team that not only undertook the surgery, but knew how to care and make comfortable their patients! The following appointments for the dressings were all on time and carefully arranged! I cannot thank them enough and would not hesitate to recommend them to others! Suffice it to say, surgery was successful!
Visited Oral and Maxillofacial Surgery on March 2024
Queen's Hospital has not yet replied.