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Queen's Hospital - Ratings and reviews

Reviews

Displaying 1 to 10 of 158

  1. Review titled Absolute waste of time

    Rated 1 star out of 5

    by Lynne Millward - Posted on 03 March 2024

    Sons experience with the complex spine Locum was an utter disgrace also an utter waste of precious time my sons appt was 9.30 … the locum consultant was an hour late so my son was being examined by a registrar .My son was hoping to have a few issues he had discussed with the consultant after all he’d waited long enough . This consultant (Bhaskar Thakur)who turned up an hour late then gave my son 5 minutes . My son was out of the room more or less after 5 mins but his appt stated 30 mins appt time but My son did think it would be time spent with the neuro he shut my son and his partner down if they asked any questions about my sons condition and what his symptoms were and how they had changed …I resent the fact this rude man did not do his so called job he is paid to do .. where this man had got his credentials from I have no clue not professional in any sense of the word . Perhaps that is why he is just a Locum . You see we wait all this time for appts hoping that they are at least going to be a bit informative for the patient and partner then all that worrying you had before you had the appt you still leave the hospital worrying and have no answer for your concerns because the person your seeing just couldnt be bothered to be thourough . I understand the state the NHS is in but each person who has waited for these appointment deserve their time in the doctors office . What a terrible state of affairs

    Visited Neurosurgery on March 2024

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    Queen's Hospital has not yet replied.


  2. Review titled Unprofessional behaviour

    Rated 2 stars out of 5

    by Julia - Posted on 10 March 2024

    Sunrise B ward. Post surgery complications made me return 3 times in 4 weeks. As a carer myself, it is really hard, difficult and sad to see how some nurses and doctors deal with and treat patients. No empathy, no regard for the patient’s complaints, no respect for privacy as the information about a patient’s condition/behaviour is shared by the staff in the corridors (loudly); Information not shared correctly to other teams; Information not registered correctly in patient’s file (medication allergies and intolerances); Gossiping is abysmal!!! Aggressive communication towards patients with threats and constant calls to security, when the situations could have easily been avoided or dealt with in a professional manner (use of calmer words, voice tone, expressions, privacy, etc.); Lies about patient’s behaviour with no evidence or opportunity for further investigation (anonymous accusations from staff members); Use of products which, due to allergies or intolerance, may cause discomfort (sneezing, nausea , vomiting, headaches) or distress to patients (strong perfumes, cleaning products); Unfortunately, some of the higher ranked physicians have a rude military attitude towards patients and their families, even when asked a simple question. I wish they could have more respect, compassion and empathy for the people who are suffering and need care. Praises to the ones who understand what care is, even under stress. I wish there was enough staff so that they weren’t so overwhelmed with excess work.

    Visited Gynaecology on March 2024

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    Queen's Hospital has not yet replied.


  3. Review titled Worst experience

    Rated 1 star out of 5

    by Mr DALBIR S PANAM - Posted on 19 March 2024

    We've now surpassed the 12-hour mark at Queens Hospital's Same Day Emergency Care (sdec), where my nephew has been waiting for care since being rushed here post-seizure. The situation is dire, and the wait has been distressingly long.Disturbingly, we’ve discovered that there is only one doctor assigned to the entire unit today - a decision that's come from the highest levels of hospital management. This is unacceptable and alarming, reflecting a system that's failing its patients at the most critical times.Our family, along with many others in distress, is now eagerly waiting to see how quickly the hospital management responds to this critical situation. We demand not only immediate care for my nephew but also a comprehensive explanation and reassessment of the policies that led to such inadequate staffing.This situation transcends our personal story; it's a stark indicator of a broader crisis in emergency healthcare provision. It's time for those in charge to step up and address the urgent needs of their community.Please share this post, tag @[Hospital'sInstagram], and raise your voice. We must hold the hospital accountable and ensure that no other family endures this kind of wait for emergency care.#QueensHospital #sdec #HealthcareCrisis #EmergencyCare #PatientRights #DemandAction #ActNow

    Visited Accident and emergency services on March 2024

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    Queen's Hospital has not yet replied.


  4. Review titled A wall of non communication/no empathy

    Rated 1 star out of 5

    by Anonymous - Posted on 09 February 2024

    Queens Hospital, where do I even begin? This place takes the cake for being one of the worst medical facilities I've ever set foot in. I get referred for an operation on my nose, day surgery, 08/02/24. and what do I encounter? A chaotic service. Attended at 12.00 hrs, told by receptionist I'm last on the list but that doesn't mean I will be seen last. First off, I endure a mind-boggling 5 -hour wait after handing on a chair in berth 16 on the first floor, Blue Zone. Freezing cold, nobody telling me what was going on, seriously dehydrated, at 5pm I get dressed and inform the staff there that I'm going home because i'm dehydrated and not fit to be operated on, this is the same staff that have ignored me for 5 hours and have spent all that time singing and dancing and eating and drinking. At this point, Im told to be patient and could I wait a little longer, I then informed the staff that my family would be worried and probably think something has gone wrong. I refuse to wait and then suddenly a bed is produced im told the operation is now happening, I put my robe back on, sit on my cahir to watch the bed being removed from berth 16 where I was. I was then told to walk to the operating theatre with a nurse, no bed, and the same nurse asked where my 'ten'/surgical compression socks were , i replied I wasn't given any, she then turned to another nurse and said where is this patient's socks ? It's on his Prescription. The nurse being questioned just shrugged her shoulders and smirked and laughed as I left the ward. I spoke to the nurse who enquired about my socks and I told her the anesthetist had said to me earlier I don't need them. The same anesthetist that was part of the operating team. I was put under and at approx 20.05 hours I woke up, once again nobody seemed to know what was going on, calls were made , porters didn't collect me, another nurse came over to see me and asked why I was still in this part of the hospital and I told her nobody seems to know, I then said I'll walk back to my berth, she said no and said I will take you back there, the problem ? Nobody knew apart from me what birth I was in. I eventually get taken back to birth 16. At 23.55 hours I speak to the first nurse who states that I need to take medication that is to be issued to me, but they haven't got any at the moment, come back to the hospital pharmacist tomorrow. I spoke to the Pharmacist on the 09/02/24 who stated that this is incorrect and the Meds can only be collected from the Ward I was in. At 00.05 hrs I was finally discharged.

    Visited General Surgery on February 2024

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    Review titled Queen's Hospital

    Replied on 11 March 2024

    Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to again contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience. Kind Regards PALS and Complaints Team

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  5. Review titled Fantastic care

    Rated 5 stars out of 5

    by Michael - Posted on 18 February 2024

    I had a root canal and temporary crown at my normal dentist on a Tuesday, until Friday I was in excruciating agony with it until Saturday morning when all the pain disappeared however I fell extremely unwell. I was referred to max fax at queen's where they got me through the system very quickly and identified that I had an abscess which was causing the previous tooth pain, however it had ruptured and given me sepsis. The team at queen's dealt with me so quickly and efficiently and with such great care and compassion that I was out the same day. I couldn't fault a single member of the team there. Very very happy.

    Visited Oral and Maxillofacial Surgery on February 2024

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    Review titled Queen's Hospital

    Replied on 12 March 2024

    Thank you so much for your kind words.  It is wonderful to hear you have had such a positive experience, received such great care before.  I will ensure that your feedback is passed onto the team so that they know what a fantastic job they are doing, we do try and put our patients first in everything we do.  Thank you for taking the time to leave your feedback and as this is very important to us. Kind Regards Liam Edwards Director of Nursing for Surgery, Anaesthetics and Critical Care Surgery

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  6. Review titled Great practice

    Rated 4 stars out of 5

    by Clive Simmonett - Posted on 21 February 2024

    Had to have leg surgery and the good people of amber ward a, looked after me through the process. Never stayed in hospital before. To sit there for a few day's and watch the team caring for all different types of people with different characters. Wow upmost respect. Thank you much appreciated.

    Visited General Surgery on February 2024

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    Review titled Queen's Hospital

    Replied on 12 March 2024

    Thank you so much for your kind words.  It is wonderful to hear you have had such a positive experience, received such great care before.  I will ensure that your feedback is passed onto the team so that they know what a fantastic job they are doing, we do try and put our patients first in everything we do.  Thank you for taking the time to leave your feedback and as this is very important to us. Kind Regards Liam Edwards Director of Nursing for Surgery, Anaesthetics and Critical Care Surgery

    Report as unsuitable


  7. Review titled Very caring experience

    Rated 5 stars out of 5

    by Joan Hills - Posted on 21 February 2024

    Over a period of 15 months I have received very caring and efficient treatment from all in Dermatology and Maxillofacial. Thank you very much

    Visited Dermatology on February 2024

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    Review titled Queen's Hospital

    Replied on 12 March 2024

    Thank you so much for your kind words.  It is wonderful to hear you have had such a positive experience, received such great care before.  I will ensure that your feedback is passed onto the team so that they know what a fantastic job they are doing, we do try and put our patients first in everything we do.  Thank you for taking the time to leave your feedback and as this is very important to us. Kind Regards Liam Edwards Director of Nursing for Surgery, Anaesthetics and Critical Care Surgery

    Report as unsuitable


  8. Review titled Put hospital staff in clinics when let out of hospital

    Rated 1 star out of 5

    by Anonymous - Posted on 16 February 2024

    The foot clinic is wonderful in the hospital but my experience at the clinic Chadwell was awful, I sat in the wrong place and could have missed my time. The staff were rude in the clinic, the queens staff were nice.

    Visited Podiatry on February 2024

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    Review titled Queen's Hospital

    Replied on 12 March 2024

    Thank you so much for your kind words.  It is wonderful to hear you have had such a positive experience, received such great care before.  I will ensure that your feedback is passed onto the team so that they know what a fantastic job they are doing, we do try and put our patients first in everything we do.  Thank you for taking the time to leave your feedback and as this is very important to us. PALS and Complaints Team

    Report as unsuitable


  9. Review titled Found mice in the subway

    Rated 2 stars out of 5

    by Anonymous - Posted on 11 January 2024

    Was standing outside having a cigarette while I have been waiting for my brother’s finger to be sewed up and was left waiting for 4 hours before anyone even came to see him, standing out there and all of a sudden I’ve seen one on a table another on the subway counter and the food bar had 5 j running back and forth with food absolutely disgusting

    Visited Don't know on January 2024

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    Review titled Queen's Hospital

    Replied on 02 February 2024

    Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that they can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience.

    Report as unsuitable


  10. Review titled Maxillo Facial Surgery Compiment

    Rated 5 stars out of 5

    by albert Plummer - Posted on 05 January 2024

    Seen promptly and everything that was going to happen was well explained in a language I understood, as it was happening. The surgeon and staff were all very pleasant and made me feel comfortable and relaxed. I was very impressed with the whole experience. Thanks.

    Visited General Surgery on January 2024

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    Review titled Queen's Hospital

    Replied on 12 March 2024

    Thank you so much for your kind words.  It is wonderful to hear you have had such a positive experience, received such great care before.  I will ensure that your feedback is passed onto the team so that they know what a fantastic job they are doing, we do try and put our patients first in everything we do.  Thank you for taking the time to leave your feedback and as this is very important to us. Kind Regards Liam Edwards Director of Nursing for Surgery, Anaesthetics and Critical Care Surgery

    Report as unsuitable