Royal Cornwall Hospitals NHS Trust - Ratings and reviews
Reviews
-
Review titled Extremely poor levels of compassion A and E
Rated 1 star out of 5
by Anonymous - Posted on 26 November 2023
So, back home after 2 trips by Emergency Ambulance to Treliske-from Thu night till today, Sat. Some amazing & lovely Nurses, Healthcare Assistants, & Ward Manager on Thu eve, early Fri pm, thankyou. Replacement manager(?) was extremely negative on Handover on Fri am c. 7am. I experienced extremely poor ‘care’ from two Doctors’ Thu am inc being woken up (still in Emergency Dept at 2am) to discharge me, with same symptoms. One of these consultants also refused (to a Nurse) to care for a cardio vascular patient who was brought in, very worrying. Thankfully I remembered to contact the Site Manager-(just ring Reception-they will page them), if you’re receiving poor or even abusive ‘care’. Thankyou so much to the Site Manager early Thu am who stood up for me-preventing me from being sent home in a Taxi ‘at risk’ in the night. I’m House & Bedbound, have to get Patient Transport to Treliske-the Crews involved being brilliant & supportive; Having to go to appts on a Stretcher as I can’t sit up long. Site Manager Thu becoming involved: I suddenly felt slightly more respected & certainly safer & managed to get a couple hours sleep. Today (Sat) Brought in by a lovely Student Paramedic-there is hope! Thankyou to that person. Unfortunately I experienced horrendous care today though. The only people that helped me were the Receptionists-thank you again. The serious lack of care & quite abusive attitudes, in my opinion, has seriously worsened my health, I feel; (‘Do no Harm’??) …I wasn’t even triaged properly, felt shoved around, & felt very vulnerable. Incredibly, I somehow precariously left the bay I felt ‘dumped in’ just for a couple of minutes to go to try & contact the Site Manager thru Emergency Reception; as all my pleas to nursing staff etc, for help were ignored. (I’d forgotten my mobile in the panic to get to Treliske, so couldn’t ring the Switchboard myself). I returned to find my suitcase & cpap machine bag had been moved (without ny permission) to a random location, noone knew where for quite some time!! Anyone could’ve taken them, &: they’d put someone else! in my ‘allocated’ bay, where I was ‘supposed to be seeing a Doctor in ‘1.5 hrs’. By c. 9.00pm I hadn’t even been ‘allocated a Doctor’, & had had to resort to lying precariously in agony (no pain relief) on my own across three tiny metal seats in Emergency Reception having been chucked out of the Bay I was in, and I was told ‘we don’t have anywhere for you’. What? Anyway, I stuck it out in agony in Reception, lying flat & barely able to get up from the low level seats until about another 2 hrs, & became extremely concerned that I was ‘at risk’. This is an honest review & I hope those staff who ignored me numerous times today, & those who ‘told me to get off their chair, get out!!’ and to ‘stop leaning on a trolley’ (that wasn’t being used …I was feeling faint, unstable, & quite honestly terrified at this point) … I really hope they read this and get how abusive they were being, in my opinion.
Visited November 2023
Review titled Royal Cornwall Hospitals NHS Trust
Replied on 05 December 2023
Good afternoon Thank you for taking the time to share your story with us. I'm sorry for the delay in getting back to you on here and that you had such a negative experience. I am glad that you saw some lovely nurses and health care assistants during your visits to the Emergency Department, but I was saddened to read that you received such poor care as well as being discharged with the same symptoms. I am pleased that the Site Team and the Patient Transport team were so helpful and supportive, making you feel more respected and safer. I am so sorry to hear that you, again, received poor care and shoved around making you feel vulnerable. I am also sorry to hear that you were left in such pain laying in the Emergency Department reception. If you would like to raise your negative experience as a complaint, please contact the Patient Experience team on 01872 252 793 or via email rcht.patientexperience@nhs.net. Thank you, again, for sharing your story with us and I am sorry that you had such a negative experience. Thank you Megan
Provided by Care opinion
-
Review titled Two months wait for check up after abdominal surgery
Rated 2 stars out of 5
by Anonymous - Posted on 17 October 2023
I had my appendix and a 10 inches of my bowl surgically removed on the 19th of August 2023. I was due to have a check up appointment after 4 weeks. It has now been two months since my surgery and I am still waiting.
Visited August 2023
Review titled Royal Cornwall Hospitals NHS Trust
Replied on 18 October 2023
Good afternoon Thank you for taking the time to share your feedback with us. I am sorry to see that you have had such a long on going wait for your appointment following your surgery. If you would like to raise this as a concern or a complaint with the Patient Experience team, please email rcht.patientexperience@nhs.net or call 01872 252 793 and a member of the team should be able to help you. Thank you, again, for sharing your story with us and I am sorry to hear of your negative experience. Thank you Megan
Provided by Care opinion
-
Review titled We could not have wished for a better experience
by aprilby59 - Posted on 17 October 2023
From the minute we stepped through the doors we were made to feel that we really mattered. The nursing staff were friendly and welcoming and they took time to explain everything clearly. The consultant was also friendly and accommodating. Everyone took time to understand dad's needs and to listen to our opinions. We could not have wished for a better experience. Excellent. Well done everyone concerned.
Visited July 2023
Provided by Care opinion
Review titled Royal Cornwall Hospitals NHS Trust
Replied on 25 October 2023
Dear aprilby59 Thank you for taking the time to share your story with us. It is great to read that both the nurses and the consultant were friendly, welcoming and took the time to listen and explain everything clearly. I am so pleased that you had such a positive experience. I am writing to you as a member of the Patient Experience team but would love to forward your kind words onto the relevant team. Please could you provide details regarding the department you visited with your Dad? You can do this by replying to your story here or by sending us an email to rcht.patientengagement@nhs.net Thank you, again, for sharing your story with us. Thank you Megan
Provided by Care opinion