South Tyneside District Hospital - Ratings and reviews
Reviews
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Review titled Bad practice
Rated 2 stars out of 5
by Anonymous - Posted on 19 April 2024
Rang 111 for my partner as he had teeth taken out from south sheilds hospital and his face swelled up 111 advised to go to hospital as he was feeling unwell when we arrived the gp in minor injuries was extremely unhelpful. His attitude was not good and I understand his is not a dentist but he did not even ask if he was feeling unwell or anything just said go to sunderland hospital as there is no dentist on site here and what was worse a little child before us was sick and when we walked In the room there was sick all over the floor no attempted to hide it or even clean this up just sat us down in between the sick. He provided him self with a mask but did not offer us one I think this is a totall disgrace.
Visited Accident and emergency services on April 2024
South Tyneside District Hospital has not yet replied.
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Review titled Ridiculous
Rated 2 stars out of 5
by Daniel - Posted on 18 April 2024
I took my mam to a and e on a Saturday. Thinking it was gonna be busy and we'd be there all night . Turns out only 3 people were there so we thought we'd be about 2 or 3 hours at the most . Got seen quickly by triage who was a lovely lady and she even mentioned it quiet for a Saturday and we would be in and out . Fast forward 6 hours and we are still waiting . That wasn't even the worst of it there was nobody at the reception desk all the time we were there and nobody in sight . I actually seen more police officers than doctors and nurses. Only time I seen doctors and nurses is when they went for coffee or for a chat . We eventually walked out . As a tax payer it is embarrassing how bad time management is at south shields hospital is and whinging about being understaffed when you aren't helping yourselfs .
Visited Accident and emergency services on April 2024
South Tyneside District Hospital has not yet replied.
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Review titled Outstanding care
Rated 5 stars out of 5
by Julia Macsorley - Posted on 13 March 2024
I had a very positive experience in this outpatients dept. First , I was greeted by very efficient and friendly reception staff. I was very early and the consultant actually saw me straight away, probably cutting short his lunch break . The consultation was excellent and I felt reassured by the outcome . The nurse was very approachable and helpful too. The department was bright, tidy and spotless . I’m very grateful to all the staff who made this anxious patient calmer and who went out of their way to provide excellent care . Thank you!
Visited Gynaecology on March 2024
South Tyneside District Hospital has not yet replied.
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Review titled Excellent Service
Rated 5 stars out of 5
by Terence Taylor - Posted on 21 February 2024
Having visited AandE recently on a referral from my GP I found the service to be both professional and efficient. You here many tales of long waiting, run down service etc, but found South Shields Hospital excellent in both the Staff and treatment I received.
Visited Accident and emergency services on February 2024
South Tyneside District Hospital has not yet replied.
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Review titled Wonderful Care
Rated 5 stars out of 5
by Eve Oakley - Posted on 21 January 2024
After going to a&e was treated as an outpatient in sdec, admitted to eau, then to ward 3. Every single person, including medical staff, domestics and kitchen staff involved in my care were fantastic. The nurses literally never stopped yet always had lovely things to say. I'm so, so grateful and can not praise highly enough of this hospital.
Visited Accident and emergency services on January 2024
South Tyneside District Hospital has not yet replied.
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Review titled Caring Staff
Rated 5 stars out of 5
by Rita Oliver - Posted on 13 October 2023
recently had personal experience of ambulance, A&E, day unit, emergency assessment ward, ward 10 as well as x ray and scans. All staff were equally caring and pleasant. Witnessed some very difficult patients but staff were very courteous and caring as well as remaining professional at all times. Meals were delicious so congratulations to catering staff for binning the reputation of awful hospital food. Well done staff at South Tyneside. Keep up the good work. You deserve medals and don’t get your just rewards but are appreciated by the people you look after.
Visited Don't know on October 2023
Review titled South Tyneside District Hospital
Replied on 23 October 2023
Hello, Thank you for taking the time to leave your feedback. We are very grateful for your kind words and I am sure our staff will be pleased to hear you were happy with the care you received. To be recognised and to feel appreciated by the people we care for is very well received. We hope you are now recovering well. Kind Regards.
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Review titled Excellent care for my adult daughter
Rated 5 stars out of 5
by Anonymous - Posted on 10 October 2023
Perfect care from start to finish, my daughter was so well cared for when attended the a&e department last Friday afternoon,
Visited Accident and emergency services on October 2023
Review titled South Tyneside District Hospital
Replied on 23 October 2023
Hello, Thank you for taking the time to leave your feedback. We are pleased to hear your daughter received great care in our emergency department. We hope your daughter is recovering well. Kind Regards.
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Review titled Great nursing staff
Rated 5 stars out of 5
by Anonymous - Posted on 28 June 2023
Nursing staff were excellent consultant s non existent telling you what is wrong left hospital previously with out even knowing what was wrong with me had to go to local GP for information
Visited General Surgery on June 2023
Review titled South Tyneside District Hospital
Replied on 11 July 2023
Hello, thank you for your message. We are pleased to hear our nursing staff were excellent. Sorry you did not have a good experience with the Consultant. Please ask for further information at your next appointment, if you don't understand or if you need support to receive the information. Kind Regards
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Review titled Caring, Friendly, Efficient Staff
Rated 4 stars out of 5
by Catherine Anderson - Posted on 12 June 2023
An elderly relative attended the Surgical Elective Unit to have multiple teeth removed! All staff were friendly, helpful and efficient. They explained all important information very clearly!!! A comfortable atmosphere was created for myself and my relative which made the whole experience pleasant! Thank you to all.
Visited General Surgery on June 2023
Review titled South Tyneside District Hospital
Replied on 20 June 2023
Hello, thank you for your feedback. We are very pleased to hear our staff were friendly, helpful and efficient and you had a good experience in the department.
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Review titled Not good service/not confident medical staff
Rated 2 stars out of 5
by Annette Everson - Posted on 15 June 2023
Waited ages for care, offered me pain relief my bum, when I said no made to wait ages for oral. Not being informed/not told what is going on. Staff just chatting about stuff like holidays. Taken blood , not gentle enough
Visited Accident and emergency services on June 2023
Review titled South Tyneside District Hospital
Replied on 20 June 2023
Hello, thank you for your feedback. All feedback is important to us both good and bad, so that we can continue to learn and improve. We're sorry to hear of your experience. Should you wish for us to look into this further please contact our advice and complaints team on: Email: stsft.adviceandcomplaints@nhs.net Telephone: 0191 569 9855 or Freephone 08005876513
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