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Royal United Hospitals Bath NHS Foundation Trust - Ratings and reviews

Reviews

Displaying 1 to 10 of 11

  1. Review titled Wonderful A&E care

    Rated 5 stars out of 5

    by Neil Hardman - Posted on 16 February 2024

    I am writing to thank you and your wonderful team who treated me during my recent visit to Accident & Emergency on 10th February. I have been a bit unfortunate with my health – in and out of hospital over the past few years. Your team at the Royal United not only treated me but cared for me wonderfully well. It is immensely reassuring to know that patients like me are in such safe hands. So, thank you – not just for fixing us, but for going the extra mile, often under exceedingly difficult circumstances. It means the world, especially when people are struggling, and it gives us hope that everything is going to be okay. I wanted to let you know that your team got me back on my feet, and I will never forget that. Thank you. With best wishes, Neil Hardman

    Visited February 2024

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    Review titled Royal United Hospitals Bath NHS Foundation Trust

    Replied on 19 February 2024

    Dear Mr Hardman We thank you for your comments about your recent care at the RUH and will forward these on to the emergency team who, we are sure, will be very grateful for your kind words. Wishing you well with your recovery. With kind regards, The Patient Experience Team

    Report as unsuitable


  2. Review titled Sister who was on admissions in A&E

    Rated 5 stars out of 5

    by Chloe - Posted on 02 December 2023

    Apologies that I can’t remember your name, but I remember you. You sign posted my partner straight away to the right ward and checked in on him later in the day on the surgical ward. If you see this I just want you to know that it was much appreciated and you are very good at your job :)

    Visited November 2023

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    Review titled Royal United Hospitals Bath NHS Foundation Trust

    Replied on 11 December 2023

    We thank you for your comments about your recent care at the RUH and will forward these on to the Emergency Department team who, we are sure, will be very grateful for your kind words.

    Report as unsuitable


  3. Review titled surgical ward nurse

    Rated 5 stars out of 5

    by Chloe - Posted on 13 December 2023

    my partner was on the surgical ward and I told a lovely nurse how amazing she was with him. she was so reassuring and funny. truly did go above and beyond and deserves the recognition for the beautiful care she provides her patients. keep being you! you are unique and so so kind. (wrote a review using your name, but it wont let me post but you know who you are) :)

    Visited November 2023

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    Review titled Royal United Hospitals Bath NHS Foundation Trust

    Replied on 14 December 2023

    We thank you for your comments about your recent care at the RUH and will forward these on to the ward team who, we are sure, will be very grateful for your kind words.

    Report as unsuitable


  4. Review titled Excellence in care

    Rated 5 stars out of 5

    by Ivor Sutton - Posted on 13 September 2023

    Many thanks to all the staff in Ambultary care. I was treated Monday in Ambulatory care department of the Royal United Hospital for a bad case of cellulitis in my right leg I could not have been treated better. All the staff nurses and Doctors were lovely and made me feel comfortable and at home Extra special thanks to the Dr who treated me was so very Knowledgable about my condition and explained it all to me in detail and in plain english An absolute credit to the NHS. So when I was discharged I felt 100% better than when I was admitted

    Visited September 2023

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    Review titled Royal United Hospitals Bath NHS Foundation Trust

    Replied on 14 September 2023

    We thank you for your comments about your recent care at the RUH and will forward these on to the Ambulatory Care team who, we are sure, will be very grateful for your kind words.

    Report as unsuitable


  5. Review titled Excellent emergency care for chest pain

    Rated 5 stars out of 5

    by Anonymous - Posted on 01 September 2023

    I had excellent care recently for chest pain. Many thanks. I had heard previously sometimes women's chest pain symptoms can be more subtle and sometimes put down to other things. I found this was not the case with tests carried out quickly and everyone was really kind. Many thanks

    Visited August 2023

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    Review titled Royal United Hospitals Bath NHS Foundation Trust

    Replied on 04 September 2023

    We thank you for your comments about your recent care at the RUH and will forward these on to the cardiac team who, we are sure, will be very grateful for your kind words.

    Report as unsuitable


  6. Review titled Tonsillectomy

    Rated 5 stars out of 5

    by Anonymous - Posted on 22 August 2023

    My daughter received brilliant care when she was admitted for her tonsillectomy. We were kept informed and the surgeon, anaesthetist and nurses and HCA's were all wonderful.

    Visited July 2023

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    Review titled Royal United Hospitals Bath NHS Foundation Trust

    Replied on 23 August 2023

    We thank you for your comments about your daughter's recent care at the RUH and will forward these on to the pediatric surgical team who, we are sure, will be very grateful for your kind words. We wish your daughter a quick recovery. With best wishes, The Patient Experience Team.

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  7. Review titled First Class Switchboard

    Rated 5 stars out of 5

    by Elizabeth Morrison - Posted on 23 February 2023

    Every Wednesday I phone my elderly Aunt in Bristol. Became concerned when I couldn't make contact and as iam from Glasgow I remembered 2 hospitals that she could be in. I contacted Bath and straight away was answered by a very articulate woman who connected me to relevant ward. After this the nurse that answered the elderly acute ward passed my aunt with a mobile phone and also gave me the number should we get cut off. It was lovely having the 5 mins with her and to find out what had happened. Once again thanks to all for looking after her.

    Visited February 2023

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    Review titled Royal United Hospitals Bath NHS Foundation Trust

    Replied on 27 February 2023

    We thank you for your comments about your recent care at the RUH and will forward these on to the staff involved who, we are sure, will be very grateful for your kind words. We do hope your Aunt is feeling better now and wish her a speedy recovery.

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  8. Review titled Calm & competent

    Rated 5 stars out of 5

    by Anonymous - Posted on 20 November 2022

    There was a waiting list of 80 people this Sunday at Ruh and the waiting room was crazy busy. But the team through the doors were amazing - calm and competent - so impressive. I can’t thank them enough - even the resident barista who made a darn fine cup of coffee. Congrats to all on just being great

    Visited November 2022

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    Review titled Royal United Hospitals Bath NHS Foundation Trust

    Replied on 30 November 2022

    We thank you for your comments about your recent care at the RUH and will forward these on to the team who, we are sure, will be very grateful for your kind words.

    Report as unsuitable


  9. Review titled Name board required in A&E

    Rated 5 stars out of 5

    by Anonymous - Posted on 29 April 2022

    I was at the A&E RUH Bath.One suggestion. I noticed when the Doctors/Nurses call the patients, it is not audible at the very back. Or maybe if someone has popped in to the toilet, they may miss the call. Can an electronic signboard with the names of patients be used when they are called upon?

    Visited April 2022

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    Review titled Royal United Hospitals Bath NHS Foundation Trust

    Replied on 16 May 2022

    We thank you for your suggestions based on your recent experience at the RUH and will forward these on to the Emergency Department Team.

    Report as unsuitable


  10. Review titled Excellent Breast Clinic

    Rated 5 stars out of 5

    by Trisha - Posted on 02 May 2022

    I was seen within 2 days of my referral and everyone, from the person who called me to make an appointment, the reception staff on the day to the nurses and the consultant were excellent. The clinic was very clean and well organised, well spaced out and I loved the fact I could stay in my car and was phoned when they were ready. Very impressive. Well done to all.

    Visited April 2022

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    Review titled Royal United Hospitals Bath NHS Foundation Trust

    Replied on 16 May 2022

    We thank you for your comments about your recent care at the RUH and will forward these on to the Breast Unit Team who, we are sure, will be very grateful for your kind words.

    Report as unsuitable