Airedale General Hospital - Ratings and reviews
Reviews
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Review titled Above & Beyond Care
Rated 5 stars out of 5
by Roger Suddaby - Posted on 23 April 2024
Recently spent 5 days in Airedale for a broken ankle operation. The level of care from all departments was above and beyond any reasonable expectations. Anaesthetists, surgeon, doctors, porters, ancillary staff - all were superb. Even the hospital catering was excellent. The Airedale NHS staff can all be justly proud of the service and care they provide. All NHS staff deserve so much more praise and remuneration than the current Conservative Govt give them. Thank you from a very grateful patient.
Visited Orthopaedics on April 2024
Review titled Airedale General Hospital
Replied on 25 April 2024
Dear Roger Thank you for sharing your positive feedback with us. I am pleased that the level of care you received was above and beyond your expectations and that you found our staff to be superb. It is always lovely to receive comments of appreciation which, amidst the constant pressures in the NHS, are a real boost to staff morale. I firmly believe we are fortunate at Airedale to have such dedicated, caring and professional staff, and it is always reassuring to have this belief confirmed. I will ensure that the staff are made aware of your kind words of appreciation. I wish you well in your recovery. Janine Ashton Patient Experience Officer
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Review titled Medics great, Food variable
Rated 5 stars out of 5
by Anonymous - Posted on 03 April 2024
Recent few days in agh. The medical care could not have been better, despite being overloaded. Unable to leave separate review for catering which fluctuated, chicken dansak was nice and flavoursome, chicken korma was awful, watery and tasteless and unlike any korma I have had. Catering team should keep a closer eye and regularly dip sample, because their supplier is falling short with some food. Thank you very much to all medical staff, great work.
Visited Don't know on April 2024
Review titled Airedale General Hospital
Replied on 10 April 2024
Dear Patient Thank you for sharing your feedback with us, I am pleased that your experience was positive and that the medical care could not have been better. I will share your appreciation with the staff involved in your care. I am sorry to read that you found the quality of the catering to be below an acceptable standard and I will ensure that the department is made aware of your feedback for their consideration. Janine Ashton Patient Experience Officer
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Review titled Amazing Staff
Rated 5 stars out of 5
by Rebecca Burn - Posted on 03 April 2024
I came to A&E with my mum via Paramedics, Everyone was absolutely amazing, really professional and my mum was seen and attended to promptly, very through. They were quite busy but still found time to see the patients had something to eat and drink over the lunchtime period, we cannot fault them and I’d like to thank them for looking after mum.
Visited Accident and emergency services on April 2024
Review titled Airedale General Hospital
Replied on 10 April 2024
Dear Rebecca Thank you for sharing your experience with us. I am pleased that you found our staff to be professional and that your mum was seen and attended to promptly and thoroughly. It is lovely to read that your mum was treated so well and I do hope that she is now on the mend. I will ensure the staff in the Emergency Department are made aware of your appreciation . Janine Ashton Patient Experience Officer
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Review titled Used to be good not anymore
Rated 2 stars out of 5
by Mrs Irene Pickard - Posted on 09 April 2024
I had an appointment for a heart scan but did not receive my appointment letter only a letter from the cardiologist telling me and my gp that I had missed an appointment. I rang them and was told they were having problems but that I had another appointment in 2 days time. Again I did not receive the letter but because I had called about the 1st one I did keep the appointment. Very strangely the letter for the 2nd appointment arrived the day after the actual appointment. Also my husband had missed an appointment with the diabetic department yet again because he did not receive a letter from them. He was then referred back to our gp instead. I contacted them but received a rather curt reply that it was too late to do anything about it as he had been referred back to the gp. It is a complete shambles and no one seems to care. All you get is either oh we are having problems with posting letters or it's too late and we can't do anything. If and when I get a letter about the results of my scan I will contact the heart consultant and tell him whats going on. They have both my email ad my mobile number so why can they not send me an email or a text message about the appointments. I do know why they can't.... It's because they can't be bothered to
Visited Don't know on March 2024
Review titled Airedale General Hospital
Replied on 10 April 2024
Dear Mrs Pickard Thank you for sharing your feedback and concerns with us. I am sorry that you and your husband have experienced these problems and I will share your comments with the appropriate department for their attention. If you would like to speak to us regarding these concerns please do not hesitate to contact us via anhsft.patientadvice@nhs.net or 01535 294019. Janine Ashton Patient Experience Officer
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Review titled Brilliant care
Rated 5 stars out of 5
by G frankland - Posted on 08 February 2024
Went to the maxilla facial department today, couldn’t ask for better treatment everyone was so patient and kind 5stars given to the team
Visited Oral and Maxillofacial Surgery on February 2024
Review titled Airedale General Hospital
Replied on 14 March 2024
Dear G Frankland Thank you for sharing your positive feedback with us, it is lovely to read that you couldn't have received better treatment and that everyone was so patient with you. I will share your appreciation with the team. Janine Ashton, Patient Experience Officer
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Review titled Excellent care
Rated 5 stars out of 5
by Graham Fletcher - Posted on 04 February 2024
Surgical day ward all staff from Junior to Senior, surgeons and consultant very personable, caring and professional. Anaesthetist in particular friendly and reassuring. Thanks to you all .
Visited Urology on January 2024
Review titled Airedale General Hospital
Replied on 14 March 2024
Dear Graham Thank you for sharing your positive feedback with us. I am pleased that you found our staff to be personable, caring and professional. I will share your appreciation with the teams involved in your care. i wish you all the best in your recovery. Janine Ashton, Patient Experience Officer
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Review titled General Surgery
Rated 5 stars out of 5
by Alice Ann Cox - Posted on 06 January 2024
I attended Ward 20 the day ward for my surgery. I can't thank everyone connected with my stay enough for the excellent care I received from the Nursing and Theatre Staff, including excellent treatment I received with my recovery. Many Thanks to you all.
Visited General Surgery on January 2024
Review titled Airedale General Hospital
Replied on 14 March 2024
Dear Alice Ann Cox Thank you for sharing your positive experience with us. I am pleased that you received excellent care from our staff and I will share your appreciation with the teams involved. I wish you well in your recovery. Janine Ashton, Patient Experience Officer
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Review titled Thank you
Rated 5 stars out of 5
by Roderick French - Posted on 02 January 2024
I was brought into A & E early on new years day for treatment by ambulance, the whole staff cheerfully,, looked after all my needs,sorted me out and made sure I was ready for home, they were very efficent and polite , making us feel safe in there hands, to all the staff on that morning Me & my wife are really thankful. keep up your wonderful service you are apprieciated by all you look after.
Visited Accident and emergency services on January 2024
Review titled Airedale General Hospital
Replied on 14 March 2024
Dear Roderick Thank you for sharing your positive feedback with us. I am pleased that our staff looked after your needs and provided you with a wonderful service. It is lovely to read that you felt save in their hands and I will share your appreciation with the team. Janine Ashton, Patient Experience Officer
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Review titled Unsung heroes
Rated 5 stars out of 5
by Keith Seed - Posted on 22 January 2024
Spent 5 days as an inpatient , 3 on ward 9 and 2 on ward 19. Clinical staff were excellent ,support workers were very attentive and efficient and the housekeeping/ catering staff were the ' icing on the cake' ,definitely the unsung heroes of a very well run team .
Visited Orthopaedics on January 2024
Review titled Airedale General Hospital
Replied on 14 March 2024
Dear Keith Thank you for sharing your positive experience with us, I am pleased that our staff were attentive and efficient and it is lovely to hear about our unsung heroes being the "icing on the cake". I will ensure that the teams are made aware of your appreciation. Janine Ashton, Patient Experience Officer
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Review titled Waiting 6 hours for.blood results
Rated 1 star out of 5
by Anonymous - Posted on 09 January 2024
I was told by my GPS to go to A and E for EEG for chest pain and bloods waiting 6 hours now has the tests But no results absolutely full no one pushes themselves . 3 Ambulance drivers stood chatting spent more time walking up and down chatting .No wonder the NHS is struggling so much for a four hour wait rule. So glad I wasn't in pain like all the others .
Visited Accident and emergency services on January 2024
Review titled Airedale General Hospital
Replied on 14 March 2024
Dear Patient Thank you for sharing your feedback with us. I am sorry that you had a long wait in our Emergency Department. I will share your feedback with the team for their awareness. If you would like to discuss your concerns with us in greater detail, please contact our Patient Advice & Complaints team on 01535 294019 or via email anhsft.patientadvice@nhs.net Janine Ashton, Patient Experience Officer