The Christie main site - Ratings and reviews
Reviews
-
Review titled Good practice re treatment and alternative therapy support
Rated 5 stars out of 5
by Alternative therapy - Posted on 19 February 2024
I would like to thankyou the alternative therapy team for supporting me and helping me to get through the Bone Marrow test, which I was so scared of due to how painful it was previously. They came to the test, helped me with breathing through the pain, use of essential oils, and a massage after, they talked me through the journey and looked at solutions to reduce my freas, use of music. Everyone having the bone marrow procedure should be offered it to help manage the pain. Thankyou so much for your support, it meant so much to me.
Visited Occupational therapy services on November 2023
Review titled The Christie main site
Replied on 11 April 2024
Thank you for your kind feedback, I will pass your comments on to the alternative therapy team. Kind regards, PALS team at the Christie
-
Review titled Waiting all day for telephone consultation
Rated 3 stars out of 5
by Anonymous - Posted on 12 September 2023
Most of my appointments are now over the phone. I'm not given an approximate time. I wait in all day and a couple of times I've accidentally missed the call. There is no message to indicate if someone will call back and when and it's from a private number so I can't call back, especially if the call comes after 5pm and all the consultants have gone home. Having cancer treatment completely disrupts your life and damages your mental health as it is. Please can you do something to make the telephone appointment system less disruptive and uncertain?
Visited Don't know on September 2023
Review titled The Christie main site
Replied on 11 April 2024
Thank you for taking the time to leave this feedback. I was sorry to read of your negative experience. In order to investigate this and provide you with feedback, we would require more specific information, If you would like to raise your concerns and receive a response, please contact the PALS team on 0161 446 8217 or email the-christie.pals@nhs.net. Kind regards, PALS team at The Christie.
-
Review titled Outstanding service
Rated 5 stars out of 5
by Sheila Bromley - Posted on 05 September 2023
I resently received treatment for stage 1 womb cancer,from start to finish the care I received was first class,from the reception to the surgery and beyond,6 weeks later I received the excellent news that I am now cancer free and it’s all down to the brilliant surgeon and his caring staff.
Visited Oncology - Medical on August 2023
Review titled The Christie main site
Replied on 07 September 2023
Dear Sheila, Thank you for taking to time to provide your kind feedback relating to your recent care and treatment you received at the Christie. Please be assured I will share your kind comments with the surgical division. I wish you the very best in your recovery.
-
Review titled Poor appointment system
Rated 3 stars out of 5
by Anonymous - Posted on 28 June 2023
I have been receiving chemotherapy from May every 3 weeks one the first appointment I was seen 1 hour after appointment time, the 2nd 3 hours after and have just arrived for my 3rd appointment to be told there is a 2 to 3 hour delay again. How can this be? Is there a way patient's can be informed on the day how long delays are prior to arriving. I travel approx 1 hour to arrive on time to be told I have a 3 hour delay which inevitably means I am spending upto 6 hours to receive my treatment. Surely its possible to send a txt or email 2hours before appointment times to say if there is delays
Visited Don't know on June 2023
Review titled The Christie main site
Replied on 30 June 2023
I am sorry you are experiencing delays with your appointments. Please contact PALS on 0161 446 8217 (Monday-Thursday 10-4, Friday 10-3) or via email at the-christie.pals@nhs.net to allow us to investigate and respond fully to the concerns you have raised.
-
Review titled Poor services!!!
Rated 2 stars out of 5
by Anonymous - Posted on 20 June 2023
My mum has recently been admitted to the Christie’s, as a specialist cancer hospital we expect high level of care for patients undergoing cancer treatments. Ward 4 level of care is appalling, she has been left without oral feeding and the nurses continue to tell me they will hand over for the next nurse to chase this up with the doctors but nothing is being looked into. I’m disgusted at the level of care that is being provided to a patient dealing with cancer. I understand the pressures associated with the job but a patients needs and safety must come first!
Visited Oncology - Medical on June 2023
Review titled The Christie main site
Replied on 23 June 2023
I am sorry to learn about your mother's experience. Please contact PALS on 0161 446 8217 (Monday-Thursday 10-4, Friday 10-3) or via email at the-christie.pals@nhs.net to allow us to investigate and respond fully to the concerns you have raised.
-
Review titled Excellent staff
Rated 5 stars out of 5
by Anthony Skerratt - Posted on 31 May 2023
I have now visited Christie’s twice now and both times I have been seen at my appointment time, what lovely caring staff as they explain in detail everything that will happen during my chemotherapy. Much better than my local hospital, I feel privileged that I have been referred to Christie’s for my treatment. From booking in there is a gentleman that helped me with that and then I have been seen by two different doctors now and they were so professional and understanding what I am going through and put my mind at rest
Visited Oncology - Medical on May 2023
Review titled The Christie main site
Replied on 05 June 2023
Dear Mr Skerratt Thank you for taking the time to share your feedback about The Christie. I am pleased you have had such a good experience with us.
-
Review titled Gone from good to bad
Rated 2 stars out of 5
by Eloise Pearsall - Posted on 17 May 2023
Ive been coming here with recurrent stage 4 Melanoma for over 10 yrs, after my GP had failed to act on my concerns for 18 mnths or send me for a biopsy. Though initially good, the Christie has deteriorated over the last 3 years. Noone answers phones, you cant get hold of any dept, I never see my registered consultant, my Port doesnt get flushed, numerous messages to my specialist nurse go ignored, taxis arent booked, vague reports, important information witheld, not told scan results etc. As someone with very poor mental health whos had numerous misdiagnoses and no support from their GP I relied on the Christie to help me. Ive been waiting months for vital information re a scan done 10 years ago and been hitting crisis. They know how important this was and how its effected my mental health but have done nothing. I cannot deal with the added stress of how incompetent this hospital has become and will not go again. I have noone at all to help me, and nobody anywhere Ive tried even cares.
Visited Skin cancer services on March 2023
The Christie main site has not yet replied.
-
Review titled Treatment waiting times
Rated 4 stars out of 5
by Jeff SALISBURY - Posted on 23 August 2023
I agree with other reviews about the excessive waiting times for treatment once checked in at Reception. Lack of information is a problem with TVscreens not working or not visible from all waiting areas. Recently a flip chart has been put up saying the usual "2 hour delay", however on my last visit it was blank, resulting in a queue at Reception asking "how long?" One occasion in Jan 2023 I waited 4.5 hours only to be sent home at 7.20pm. The standard response to these reviews is to contact PALS. I did so and got nowhere. Please improve information on waiting times for patients.
Visited Don't know on February 2023
Review titled The Christie main site
Replied on 07 September 2023
Dear Mr Salisbury, I was sorry to learn that you have experienced excessive waiting times and poor communication relating to waiting times at the Christie. Please contact PALS on 0161 446 8217 (Monday - Thursday 10-4, Friday 10-3) or via email at the-christie.pals@nhs.net to allow us to investigate and fully respond to the concerns you have raised.
-
Review titled Admin and Nursing flaws
Rated 3 stars out of 5
by Anonymous - Posted on 20 July 2023
I have had numerous appointments here and major surgery under the colorectal team. My medical treatment was pretty good, just a couple of minor hiccups, but the nursing is very hit and miss. Some were great, others pretty rude and cold, one nurse refused to help me clean myself after going to the toilet for the first time since my operation. Every time I have rang a reception desk I have had rude and cold responses from receptionists. I rang the hotline asking if they could confirm an MRI appointment date and they put me on hold for 15 mins until the line cut off without asking for any ID information to find out, which made me believe they had no intention of helping. How can you find out an appointment time without even finding out who it’s for?
Visited Colorectal cancer services on February 2023
Review titled The Christie main site
Replied on 11 April 2024
Thank you for taking the time to leave this feedback. I am very sorry to hear of your negative experiences with the different departments here at The Christie. I would need further specific information in order to feed this back to the departments involved, if you would like to raise these concerns and receive a response, please contact the PALS team on 0161 446 8217 or email pals@christie.nhs.net. Kind regards, PALS team at The Christie.
-
Review titled replies
Rated 3 stars out of 5
by Anonymous - Posted on 15 February 2024
I came on the site of Christie's as I have heard very good things. However I noticed that in recent posts you answered the positive one but did not respond to the one where a woman was upset about her telephone consultation. I agree with her wholeheartedly systems need to consider the stressful nature of cancer and ensure they are designed to respect the time and stress that hanging around all day can cause to anyone never mind a person dealing with Cancer
Visited Don't know on February 2023
The Christie main site has not yet replied.