Alder Hey Children's NHS Foundation Trust - Ratings and reviews
Reviews
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 01 February 2024
Had to bring my little boy in today as he’d had a fall in school and cut his eye, can’t fault the staff at all, was seen very quickly and treated in triage, thank you for all the hard work you all do, you’re all amazing
Visited Accident and emergency services on February 2024
Review titled Alder Hey Children's NHS Foundation Trust
Replied on 19 February 2024
Thank you so much for taking the time to provide your feedback - it is very much appreciated. I will make sure your comments are forwarded on the the Emergency Department. I hope you little boy is feeling better now.
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Review titled Excellent Care and dedication from the staff at all levels
Rated 5 stars out of 5
by Anonymous - Posted on 27 February 2024
Thank you Alderhay for the care given to my daughter after an accident. The staff at every level go above and beyond to provide, the highest standards of care, porters, HCA, Nurses and the dedicated Consultant who went above and beyond for us. Heartfelt thanks, we are lucky to have this centre of excellence on our doorstep. Thank you Alderhay,
Visited Don't know on February 2024
Alder Hey Children's NHS Foundation Trust has not yet replied.
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Review titled Fantastic service with caring staff
Rated 5 stars out of 5
by E Prescott - Posted on 04 January 2024
We were asked to attend Alder Hey A&E after seeing our GP. We were welcomed with a warm smile and asked the problem. My daughter was quickly seen by 5 nurse then quickly followed by the Dr. All the staff we saw were very caring and kind towards our 9 month old daughter which made us much more relaxed. The procedure she needed was done there and then by the consultant. Thank you to all the staff on our visit from the HCA, student nurse, nurses and consultants!
Visited Accident and emergency services on January 2024
Review titled Alder Hey Children's NHS Foundation Trust
Replied on 09 January 2024
Thank you for taking the time to leave a comment. I'm so pleased you and your daughter had a positive experience - I will make sure this is shared with the staff in the Emergency Department. I hope you daughter is recovering well.
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Review titled Ridiculous waiting time
Rated 2 stars out of 5
by Anonymous - Posted on 20 October 2023
I attended a&e with my son who had a 2 inch gash to his head, bleeding, dizzy and feeling sick. We were seen by a grumpy triage nurse quite quickly, but then lwas eft with no pain relief, in a busy crowded waiting room for 5 hours before being seen. I had to keep asking for quaze as the blood was dripping down his face, he was struggling to stay awake and I asked if there was a side room where he could lie and I got told I'd have to wait to be seen. When he did finally get seen the nurse was absolutely fantastic with him, and me, it was very stressful for us both. It was a deep tissue wound, cut down to the skull. The poor child must've been in agony left on a chair for 5 hours covered in blood. I took him to Alder Hey thinking he'd get the best care, but the wait time for a children's a&e was a joke
Visited Accident and emergency services on October 2023
Review titled Alder Hey Children's NHS Foundation Trust
Replied on 09 January 2024
I am sorry this was your experience. The Emergency Department can be extremely busy. All children are triaged and seen in order of clinical priority. I am sorry your child did not receive any pain relief - I will ensure this feedback is shared with the Emergency Department.
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Review titled Long wait
Rated 1 star out of 5
by Anonymous - Posted on 26 September 2023
Twice over last few weeks i have taken my granddaughter to alder hey and twice we have waited at least 7 hrs each time without being seen as it would of been a further 5 hrs to be seen .so then had to drive to Whiston hospital where we got seem straight away. I love Alder Hey but this hospital has really gone downhill, some staff not very helpful and hardly no doctors come out to call people to be seen. For the top children's hospital it really is a joke and really hope it improves fast.
Visited Accident and emergency services on September 2023
Review titled Alder Hey Children's NHS Foundation Trust
Replied on 09 January 2024
I am very sorry to hear your experience at Alder Hey was was not positive. The demand on the Emergency Department does fluctuate and at times can be extremely busy. All children are triaged and seen in order of clinical priority. I will ensure your feedback is passed to the Emergency Department Team.
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Review titled Amazing hospital
Rated 5 stars out of 5
by Emma Lloyd - Posted on 27 March 2023
We took our 9mo into A&E and were seen almost immediately, the staff were thorough and kind and when I got upset a nurse took me aside to get a tea and calm down. Our baby was admitted and spent 3 days on a ward. They had everything we could need for taking care of a baby (milk, nappies, bath stuff). The ward has toys and a parent kitchen, we got a private room and our room had a sofa bed and full bathroom so we never had to leave her side. There were also no set visiting hours so we weren't asked to leave her at any point. The staff were amazing, popping in to offer us drinks and always tried to keep our baby calm and make her laugh through all the tests and needles. They always seemed happy and positive and to genuinely want to help and they answered every buzzer immediately, never left us waiting. We saw around 3 doctors a day, giving us updates on tests and next steps and if we raised any new concerns with the nurse she would arrange for a Dr to pop in quickly. This is far more than I've ever seen a doctor in any other hospital I've stayed. On day one we also had a visit from a volunteer who told us about the local amenities and answered any questions. This was without question the best hospital I've ever stayed in, the facilities for a parent are beyond expectation and I am so lucky it's so close to us if we ever need it.
Visited Don't know on March 2023
Review titled Alder Hey Children's NHS Foundation Trust
Replied on 17 May 2023
Dear Emma Thank you so much for taking the time to leave this review and share your positive experience. I will share this with the team in A&E and inpatient wards. As Trust volunteer services manager I'm really pleased that our volunteer advocacy visit was useful and I will pass this on to our volunteers too Many thanks Anne Doyle - Volunteer Services Manager
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Review titled Outstanding service
Rated 4 stars out of 5
by Anonymous - Posted on 11 February 2023
The staff were very helpful and supportive and the facilities were well-equipped. Treatment was a detailed, thorough process, and the doctor covered all the information we needed to know. Thank you.
Visited Children's & Adolescent Services on February 2023
Review titled Alder Hey Children's NHS Foundation Trust
Replied on 17 May 2023
Thank you so much for taking the time to leave this positive review of your experience at Alder Hey. Many Thanks Anne Doyle - Volunteer Services Manager Patient Experience Team
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Review titled Pharmacy
Rated 1 star out of 5
by Anonymous - Posted on 02 August 2022
As always, we were kept waiting in Pharmacy for over an hour. Sadly, this is a repeat occurrence & the service continues to deteriorate. We are told it’s due to staff shortages but little appears to be happening to address this.
Visited Don't know on August 2022
Review titled Alder Hey Children's NHS Foundation Trust
Replied on 17 January 2023
Thank you for your comments. As Chief Pharmacist I am working to improve the waiting times for prescriptions in the outpatient pharmacy. I am working continually with both the pharmacy team and with key stakeholders in the Trust to improve the patient experience of the outpatient pharmacy.
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Review titled Great Staff
Rated 5 stars out of 5
by Matthew - Posted on 02 April 2022
I recently had an Endoscopy here and the care was amazing everyone was so welcoming and all the Staff were great and when I woken up after the anesthetic the staff were so great they came with sandwiches,crips and jelly which was so lovely and they cared for me a lot and the consultant was amazing and she was so nice and all the staff were so good and the staff were so great and I am very thankful for them and this department of day cases were amazing thank you for being such a fantastic department.
Visited Plastic surgery on April 2022
Review titled Alder Hey Children's NHS Foundation Trust
Replied on 04 April 2022
Wow Matthew - thank you for just a great review!! I am so glad your recent procedure went well and you were well looked after. I will make sure your comments are shared with the Day Case and theatre teams - I know it will mean a lot to them! Thank you for taking the time to leave this review :)