St Helens Hospital - Ratings and reviews
Reviews
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Review titled Excellent Service from Xray Department
Rated 5 stars out of 5
by Anonymous - Posted on 18 March 2024
I have just returned from attending the Xray Department . I was referred by my dentist. I was very nervous but was completely put at ease by the radiographer who explained what was going to happen, she is a credit to the hospital. From checking in at reception to leaving the hospital was twenty minutes brilliant service, very good service from an excellent hospital trust.
Visited Diagnostic Imaging on March 2024
Review titled St Helens Hospital
Replied on 20 March 2024
Good morning, thank you for taking the time to provide feedback on your recent appointment at the x-ray department. We are pleased that you have had a positive experience. We will pass your feedback to the team. Wishing you well with any on going treatment.
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Review titled Outstanding service na care
Rated 5 stars out of 5
by Warren Clough - Posted on 22 March 2024
From the reception staff through the nurses and doctors I cannot find fault with their care compassion and their ability to manage my procedure The experience was outstanding they do it with a fine balance of professionalism and human warmth . I will not hesitate to sing their praises to my group of friends and family . Thanks so much ladies and gentlemen
Visited Diagnostic Endoscopy on March 2024
Review titled St Helens Hospital
Replied on 25 March 2024
Hello Warren, Thank you so much for taking the time to provide your feedback following your procedure. We are delighted to hear you had such a positive experience and your experience was met with professionalism and human warmth. We will ensure this is shared with the staff involved in your care. Wishing you a speedy recovery, Patient Experience & Inclusion Team
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Review titled Excellent Endoscopy Department
Rated 5 stars out of 5
by Michael Kelly - Posted on 27 March 2024
I have attended the endoscopy on two occasions recently. I can’t thank and recommend the staff in the department enough. From the Receptionist, Nurses and through to the Endoscopist who carried out my Gastroscopy. With their friendly, professional and helpful attitude, they made the procedure a lot easier than I was expecting. Thank you to all of you.
Visited Diagnostic Endoscopy on March 2024
Review titled St Helens Hospital
Replied on 27 March 2024
Hello Michael, Thank you for taking the time to provide you feedback following your attendance at the Endoscopy department. It is great to hear the staff were friendly and they made the procedure at lost easier. We will ensure this is fed back to the team. Take care, Patient Experience & Inclusion Team
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Review titled Top rate service
Rated 5 stars out of 5
by MRS BARBARA DAINE - Posted on 14 February 2024
I arrived early and was seen within 5 minutes. My consultant was friendly and knowledgeable, offering information when I asked. The only negative to my visit was waiting for my medication at the pharmacy. I was there for nearly an hour.
Visited Dermatology on February 2024
Review titled St Helens Hospital
Replied on 07 March 2024
Dear Barbara Sorry for the delay in responding to your email, this has been due to an issue with the NHS website. Thank you for taking the time to provide feedback about your recent attendance at Whiston hospital. We are pleased that you have had a positive experience in terms of waiting time and specific consultant. The team would like to forward your feedback to the consultant , but you haven't mentioned which Consultant that you visited. If you would like us to do this, please contact patientexperienceandedi@sthk.nhs.uk and let us know. In terms of of your pharmacy experience, we are sorry to hear that your wait did not meet expectations regarding the time that you waited for your medicine. We do endeavour to provide medications quickly however, for your safety, there are 5 different steps involved in dispensing every item of medication. There are approximately 400 prescriptions, many with multiple items contained, that are dispensed at each of our hospital sites every day for in-patients and out patients, sometimes this demand does result in a wait for medicines. I hope this helps you to better understand the processes involved. Thank you for your patience. Wishing you a good recovery.
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Review titled Wonderful staff
Rated 5 stars out of 5
by Emma fitzpatrick - Posted on 04 January 2024
For the last few months I have been taking my 94 year old nan after treatment the staff are absolutely wonderful and go above and beyond today my nan was unwell whilst there with palpitations and the staff rushed to her aid and made her their priority, also the doctor that saw her made her feel like a queen and really valued I cannot express how impressed I am with everyone in this department it’s like the hospital have employed all the nice people from the world in this one place.
Visited Ophthalmology on January 2024
Review titled St Helens Hospital
Replied on 08 January 2024
Hi Emma, thank you for taking the time to provide such lovely feedback. We would love to be able to send this to the specific department and staff who have supported you and your nan. If you could please email patientexperienceandedi@sthk.nhs.uk with the details, we will be happy to share this with the specific staff involved in your nans care. Wishing you and your nan well. Best wishes, Patient Experience and Inclusion team
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Review titled Excellent service
Rated 5 stars out of 5
by Paul Musker - Posted on 18 January 2024
I recently attended the Ophthalmology clinic for investigation of Macular Degeneration. My appointment was for 9.00 am, and I left at 9.55 am. In this time I received a basic eye test, had drops put in my eyes, had an eye scan, a meeting with the Consultant, a further eye scan, a further meeting with the Consultant, and was then given a positive diagnosis. Excellent service, and the NHS at its best.
Visited Ophthalmology on January 2024
Review titled St Helens Hospital
Replied on 19 January 2024
Hello Paul, Thank you for taking the time to provide your feedback following your recent attendance to Ophthalmology. We are pleased to hear that your attendance was a positive experience and you received a positive diagnosis. We will share this with the team who will be delighted to hear your feedback. Take care, Patient Experience and Inclusion team
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Review titled MOHs surgery
Rated 5 stars out of 5
by Jackie Parkes - Posted on 05 January 2024
First rate. Friendly, professional and safe. Clean hospital, pleasant experience on the ward and in surgery.
Visited Plastic surgery on January 2024
Review titled St Helens Hospital
Replied on 09 January 2024
Hi Jackie, Thank you for taking the time to provide your feedback following your recent attendance. We will ensure your feedback is shared with the relevant teams involved in your care and we wish you a speedy recovery following your surgery. Best wishes, Patient Experience and Inclusion team
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Review titled Exceptional service.
Rated 5 stars out of 5
by J McIvor - Posted on 17 December 2023
I attended Sanderson suite and I was very impressed with the pristine cleanliness and the professional, efficiency of all the staff. I felt like I was in a private hospital. This was the first time I have attended St Helens hospital and I was very impressed with the quality of medical care I received. Thank you so much NHS.
Visited Plastic surgery on December 2023
Review titled St Helens Hospital
Replied on 20 December 2023
Hello, Thank you so much for taking the time to share your feedback following your recent attendance on Sanderson suite. We are pleased to hear you had such positive experience and we will ensure this is shared with the team. Wishing you all the best Patient Experience & Inclusion Team
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Review titled 1st class hospital.
Rated 5 stars out of 5
by John Jones - Posted on 09 December 2023
Yesterday I was admitted as an outpatient for cataract surgery after waiting only 8 weeks. From start to finish I could not have been treated better. Staff friendly and reassuring, operation fascinating. Today I removed the eyepatch and the resulting vision is fantastic. Thank you NHS.
Visited Cataract Surgery on December 2023
Review titled St Helens Hospital
Replied on 11 December 2023
Hi John, Thank you so much for taking the time to share your feedback following your recent surgery. We are pleased to hear you had such positive feedback regarding the staff and your procedure; we will ensure this is shared with the team. Wishing you all the best Patient Experience & Inclusion Team
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Review titled Absolutely excellent hospital
Rated 5 stars out of 5
by Margaret Lee - Posted on 08 December 2023
Had my MOHs procedure yesterday 7/12/23 and I cannot fault the service at all from this hospital, from start to finish the team were very professional whilst being attentive to patients, the staff are lovely , I felt very at ease , I would recommend this hospital,also a high standard of cleanliness I noticed, Thankyou to all staff that delt with my procedure 10/10 you should all be very proud of yourself & all with a smile ☺️ x
Visited Plastic surgery on December 2023
Review titled St Helens Hospital
Replied on 11 December 2023
Hi Margaret, Thank you so much for taking the time to share your feedback regarding your recent attendance. We are pleased to hear you had such positive feedback regarding the staff and we will ensure this is shared with the team. Wishing you all the best Patient Experience & Inclusion Team