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St Lukes Hospital - Ratings and reviews

Reviews

Displaying 1 to 10 of 14

  1. Review titled Great service

    Rated 5 stars out of 5

    by Claire R - Posted on 07 March 2024

    Today I visited the breast screening ward to investigate a lump. I was so impressed with the professionalism, efficiency and smooth running of the clinic. And the warm friendly approach of all the staff I met. Who were clearly very busy with a packed waiting room. Under the pressure, restraints and volume of patients they see, I was very impressed. What a credit to the NHS this team is!

    Visited Breast cancer services on March 2024

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    St Lukes Hospital has not yet replied.


  2. Review titled Appointment cancellation

    Rated 3 stars out of 5

    by Anonymous - Posted on 09 February 2024

    I was referred to dermatology department with suspected skin cancer, which turned to be something else and quickly disappeared. I promptly rang hospital and explained, that my appointment was no more needed, but days later received reminder about the upcoming appointment. Rang again to clarify it. A lady told me, that she cancelled it for me, but later they sent a letter to my GP:" patient did not attend (...), discharged back to the GP". So it sounds like I wasted your time, because you don't mention anywhere, that I actually cancelled it.

    Visited Dermatology on January 2024

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    St Lukes Hospital has not yet replied.


  3. Review titled Absolutely shocking

    Rated 1 star out of 5

    by Anonymous - Posted on 28 November 2023

    ward f6 is absolutely shocking. the care they have given my grandma is ridiculous! hardly any nurses on the ward. no actual rehabilitation involved hated leaving my grandma in their care. would definitely not recommend. weekdays are bad enough but weekend care is a joke!

    Visited Rehabilitation on November 2023

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    Review titled St Lukes Hospital

    Replied on 18 December 2023

    Hi my name is Catherine and part of my role is responding to posts on Care Opinion. Apologies for the delay in responding to your post. I am very sorry to hear that you felt your Grandma's care was not up to scratch, and that you felt that there were hardly any nurses on the ward. Staffing is very challenging across the NHS and this is impacting nursing and therapy staff. Therapists do not currently work on weekends, however there are rehabilitation support workers who do and the nursing staff also follow the individual patient care plan, including encouraging mobility etc. So that we can better respond to your concerns please speak to the Sister on the ward as she is very disappointed to hear your comments and would like to look into this and respond to it personally. Alternatively I would encourage you to contact our Patient Experience Service (PALS) on 01274 364810 or by emailing patient.experience@bthft.nhs.uk. We, as a Trust, value all feedback, positive or negative, as a way to drive improvements to our services. Thank you again for raising your concerns. Kind regards Catherine Healy Patient Involvement & Experience Co-Ordinator Bradford Teaching Hospitals NHS Foundation Trust

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  4. Review titled rehabilitation ward StLukes

    Rated 2 stars out of 5

    by Anonymous - Posted on 26 February 2024

    My dad was on rehabilitation ward for 7 weeks, after a fall at home, injuring his hip. He had mild dementia, practically blind and deaf. His care was terrible. Despite telling staff he needed help with eating and drinking, he never seemed to get this, despite being asked for many times. He became incontinent as he lost his mobility whilst in there. Several pressure sores and infections later he was discharged home to care of my mum who has bad mobility. To cut a long story short, readmittance....discharge to care home where he passed away, frail with lack of nourishment and totally incontinent.

    Visited Geriatric Medicine on October 2023

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    St Lukes Hospital has not yet replied.


  5. Review titled Compassionate and efficient

    Rated 5 stars out of 5

    by Anonymous - Posted on 21 September 2023

    I was referred on a 2 week urgent appointment after finding a lump in my breast. The team could not have been more efficient or compassionate. Everyone was so respectful and kind at what was a worrying time. I had a consultation, mammogram, ultrasound, minor surgical procedure and then another consultation in their one stop clinic, and was in and out within an hour and a half, with very minimal waiting times. Thank you so much to everyone in the department for being so wonderful.

    Visited Breast Surgery on September 2023

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    Review titled St Lukes Hospital

    Replied on 19 October 2023

    Thank you for taking the time to post your feedback. It is very heartwarming to hear of your experience of respectful and kind staff at what was a very worrying time for you. Kindness is at the core of our Trust ethos and your feedback will be appreciated by the team. Thank you also for your feedback on your experience of our One Stop Breast Clinic and how efficient this was. We appreciate all feedback from patients, positive or negative, as an opportunity to keep improving our services and your comments will be shared with the team. Kind regards Catherine Healy Patient Experience Co-Ordinator Bradford Teaching Hospitals NHS Foundation Trust

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  6. Review titled Waiting time

    Rated 2 stars out of 5

    by Anonymous - Posted on 14 September 2023

    Had a coronectomy 2 weeks in awful pain! Rang the department asked to return 2 days later! Arrived 9.50am a nurse came to speak to me at 10.20 stating not much longer!! I asked receptionist at 11.20 still sat waiting! It’s not 12.10 not good enough when in pain! I’ve waited three years to get any pain relief from an impacted wisdom tooth!

    Visited Oral and Maxillofacial Surgery on September 2023

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    Review titled St Lukes Hospital

    Replied on 19 September 2023

    I am very sorry to hear about your experience following your coronectomy 2 weeks ago. Being in pain following any procedure and waiting longer than expected to be seen is not what we want for our patients. So that we can look into your experience I would like to encourage you to contact our Patient Experience Service (PALS) on 01274 364810 or by emailing patient.experience@bthft.nhs.uk and they will be able to discuss your concerns in more detail. I do hope your pain has now resolved. Best wishes Catherine

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  7. Review titled Waiting for results

    Rated 4 stars out of 5

    by Anonymous - Posted on 16 September 2023

    I had a lump removed, 23 Aug, frightened it might be cancer, no one has been in touch with my results, just adding to my worry, I have been worrying for weeks. nobody has contacted me with my results.

    Visited Dermatology on August 2023

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    Review titled St Lukes Hospital

    Replied on 19 September 2023

    I am very sorry to hear that the delay in receiving your results is adding to your understandable worry. It is difficult to respond to your specific concerns without investigating in more detail. So that we can look into this for you, please contact our Patient Experience Service (PALS) on 01274 36 4810 or by emailing patient.experience@bthft.nhs.uk. Best wishes Catherine

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  8. Review titled No-one answers the phone

    Rated 3 stars out of 5

    by Anonymous - Posted on 15 June 2023

    On behalf of a friend... Appt letters arrive after the appt is . Noone answers the phone when try to rearrange appt. Letters sent saying missed phone appt when was informed Dr would phone back after initial phone contact. Friend has been trying to get treatment gor sleep apniea for 18 mnths ... just a neverending circus with no answers

    Visited Sleep Medicine on June 2023

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    Review titled St Lukes Hospital

    Replied on 11 July 2023

    I am very sorry to hear of your friends' difficulties with appointments. This is not the level of service we strive to achieve. It must be very difficult for your friend suffering with sleep apnoea - so that we can help get them the care they need please can they contact our Patient Experience Service (PALS) on 01274364810 or by emailing patient.experience@bthft.nhs.uk and they will be able to look into this. Thank you for raising this issue, as a Trust we value all feedback as an opportunity to improve our service, your post will be shared with the relevant Teams and discussed in their Quality & Safety Meetings. Kind regards Catherine

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  9. Review titled Professional, kindly pre-op checks

    Rated 5 stars out of 5

    by Zilla - Posted on 04 May 2023

    My husband attended St Luke's for pre-op checks; the 2 nurses he saw were kindly and thorough; when we arrived we could not find where we needed to be, but one of the hospital employees went out of their way to locate the relevant waiting area. Everything convinced us that my husband was in good hands; this was very reassuring at a somewhat anxious time. Grateful thanks to all concerned.

    Visited Don't know on March 2023

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    Review titled St Lukes Hospital

    Replied on 10 May 2023

    Thank you for taking the time to leave your feedback about your pre-operative appointment at St Luke's Hospital. It was lovely to hear that a staff member went out of their way to help you. At such an anxious time I am pleased you were reassured by all the staff you encountered at your appointment. Wishing your husband a successful procedure and speedy recovery. Thank you again for your feedback, I will make sure this is passed to the team. Kind regards Catherine

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  10. Review titled Professional and caring

    Rated 5 stars out of 5

    by David Rhodes - Posted on 30 June 2023

    Attended for difficult and challenging extraction. Throughout the process the staff couldn't have been more reassuring. I knew that the procedure would be difficult but the standard of treatment could not have been more professional and was entirely pain-free.

    Visited Oral and Maxillofacial Surgery on January 2023

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    Review titled St Lukes Hospital

    Replied on 12 July 2023

    Thank you for taking the time to post your feedback about your experience whilst attending for a tooth extraction. It is lovely to hear that you found staff to be very reassuring and that your procedure was pain free and staff undertook the procedure in a professional way. We value patient feedback, positive or negative, and your comments will be shared and welcomed by all the team involved. Thank you again Kind regards Catherine

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