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St Mark's Hospital - Ratings and reviews

Reviews

Displaying 1 to 10 of 19

  1. Review titled Excellent staff on Gladstone Ward 2

    Rated 5 stars out of 5

    by Ruth S - Posted on 04 February 2024

    The staff on Gladstone Ward 2 at St Mark's hospital are awesome! They work incredibly hard to ensure excellent patient care, their kindness, patience and compassion shine through. This was my 3rd inpatient stay and the standards are as high as ever. Nothing was too much trouble for the staff both clinical and non clinical led by excellent Sisters on the ward. Thank you!

    Visited Colorectal cancer services on February 2024

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  2. Review titled Excellent Admissions Team

    Rated 5 stars out of 5

    by Ruth S - Posted on 02 February 2024

    The lady who is based at Northwick Park Hospital and does admissions for St Marks Hospital is a lovely, cheerful personality who works hard to ensure you have all the correct paperwork to ensure a smooth inpatient transition. Her friendly and kind disposition alleviates the anxiety about going into hospital. She is a credit to the NHS. Thank you!

    Visited Colorectal cancer services on February 2024

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  3. Review titled Efficient, on time and excellent

    Rated 1 star out of 5

    by Ai Choo Choo Bennett - Posted on 26 February 2024

    I dialled 111, as I needed help to extract an object from my ear. 111 gave me an appointment. I was seen on time and out witthin a minute. The nurse/doctor was very efficient, did not make me feel stupid (even though I was) and very professional. One month later, I dialled 111 again. Same thing. I was given an appointment within 2 hours of my call. I was seen on time and out after a proper examiniation within 5-10 minutes and given a prescription. Very professional and caring.

    Visited General Medicine on January 2024

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  4. Review titled Excellent Team

    Rated 5 stars out of 5

    by Anonymous - Posted on 17 October 2023

    Could not thank the team more for their service. They made me feel completely at ease and I was met with confident and smiling faces at every step of my procedure.

    Visited Diagnostic Endoscopy on October 2023

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    Review titled St Mark's Hospital

    Replied on 19 October 2023

    Dear Sir/Madam, Thank you very much for providing your feedback on St Mark's Hospital. I was pleased to read you had a overall positive experience. If you would like to get in contact with us to share more of your story and provide more details, then you can contact us on LNWH-tr.PATIENTEXPERIENCE@nhs.net. Many thanks again and hope you are recovering well Best wishes, Leanne Fernandes - Patient Experience and Engagement Lead

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  5. Review titled Another positive experience

    Rated 5 stars out of 5

    by Amanda Lynne Kelly - Posted on 09 September 2023

    My 3rd colonoscopy in the last decade and each time it has been made into a positive experience. Its not just that all staff are knowledgeable, professional and friendly, it's the extras. It's the hand holding, the scooping back my hair when it's hot, the extra cuppa and biscuits when you're waiting to be picked up. It's the friendliness, the understanding and so many seemingly little details that swell into such a huge sense of gratitude to be so well cared for. Thank you so much.

    Visited Diagnostic Endoscopy on September 2023

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    Review titled St Mark's Hospital

    Replied on 12 September 2023

    Dear Sir/Madam, Thank you for taking the time to leave your feedback. Its lovely to read the impact the staff had on your experience with our Trust. Many procedures or examination can be destressing so to hear all members you had interactions with did their upmost to help at this time is excellent. I will ensure to share your feedback with the team. Thank you once again. Kind Regards, Emma Calnan - Patient Experience Officer

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  6. Review titled Absolutely amazing.

    Rated 5 stars out of 5

    by Andy Hill - Posted on 05 July 2023

    Went in for complex cancer surgery. Was put at ease at every turn. Ended up staying for 6 weeks. Every single person there I found to be professional and very caring. From the surgeons to the domestics. Every one of them went out of their way to make my stay as comfortable as possible. I walked in the hospital with cancer and walked out without. Thanks to each and every one of you involved. Just goes to show that not all angels have wings.

    Visited Colorectal cancer services on May 2023

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    Review titled St Mark's Hospital

    Replied on 06 July 2023

    Dear Sir/ Madame, Thank you for taking the time to leave your feedback and congratulations on being cancer free! It’s lovely to hear of the positive experience you had while in our care. It would be great if you could get in contact with us at the patient experience team and share what ward you stayed on so we can share your feedback directly to the ward. Our email address is - LNWH-tr.PATIENTEXPERIENCE@nhs.net Thank you once again, Take Care, Emma Calnan – Patient Experience Officer

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  7. Review titled Not able to contact after over 2hours!

    Rated 2 stars out of 5

    by Amelia - Posted on 30 March 2023

    I’m yet to speak to someone from the hospital. I was referred to St Marks Gastro team in January, after 2 months of waiting to hear, I reached the date on my referral letter to get in contact regarding it. I have attempted to reach the outpatients team 6 separate times and after having spent 35-57 minutes on hold each time, the phone has cut off. Today I have attempted through the Teams app and have now been on hold for over 2 hours. The message just says the team is busy on a call. No indication of how long wait times actually are. Since I haven’t heard from them regarding my referral, I’m not sure how I’m supposed to follow up if I cannot get through on their designated phone number. I’m very disappointed with the service after waiting 2 months to hear, while in pain and suffering from my symptoms.

    Visited Gastrointestinal and Liver services on March 2023

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    Review titled St Mark's Hospital

    Replied on 31 March 2023

    Dear Sir/Madam, Thank you for taking the time to leave your feedback. I'm sorry to hear you have been unable to get in contact with The Gastro Team or haven't heard back from them. I understand it can be frustrating having to chase awhile suffering as well. Can I suggest getting in contact with the PALS Team? They will be able to help with chasing some more information from The Gastro Team to ensure you get some answers soon. Their contact details are - 020 8869 5118 or LNWH-tr.PALS@nhs.net. I do hope these issues get sorted soon for you. Kind Regards, Emma Calnan - Patient Experience Officer

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  8. Review titled Colorectal/Coloprotology - Excellent Care/Excellent Team

    Rated 5 stars out of 5

    by Ruth S - Posted on 08 December 2022

    2nd inpatient visit in 4 months to the Gladstone Ward. Had a positive experience first time, duly reviewed. Once again, have nothing but praise for the clinical and non clinical team who work hard to provide excellent and consistent care. Their dedication is awesome!! they truly live the NHS values, commitment to quality of care, respect and dignity for all patients, I have been so grateful to the team in the Gladstone Ward. All I can offer is biscuits and thank you cards each visit, but they all deserve so much more.

    Visited Don't know on November 2022

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    Review titled St Mark's Hospital

    Replied on 09 December 2022

    Dear Sir/Madam, Thank you for your feedback about the care you received during your recent stay on Gladstone Ward at Northwick Park Hospital. We will of course share your kind words with the staff in Gladstone Ward who I am sure will be very appreciative to hear that their hard work has been recognised in such a way. Thank you once again for taking the time to share your experience with us. Kind regards, Emma Calnan - Patient Experience Officer

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  9. Review titled Excellent Stoma Nurse /Team

    Rated 5 stars out of 5

    by Ruth S - Posted on 09 December 2022

    Thank you to the stoma nurse that visited me twice on the Gladstone Ward, while technically not on her round that day, my stoma had stopped working after major surgery and I was very concerned. Despite being busy, she checked in with me (gave me her last barrier wipe) as my skin integrity was breaking and provided much needed reassurance. I was very grateful that she was willing to go the extra mile and I finally got my stoma working again. This team is a credit to St Marks hospital .

    Visited Don't know on November 2022

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    Review titled St Mark's Hospital

    Replied on 12 December 2022

    Thank you so much for taking the time to leave this lovely feedback. I shall pass this onto the Stoma team so that the staff member can read your kind words. Kind Regards Pippa Kashmiry - Patient Experience Lead.

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  10. Review titled Gladstone Ward Nurse

    Rated 5 stars out of 5

    by Ruth S - Posted on 08 December 2022

    My 2nd inpatient visit to Gladstone Ward. Whilst a separate positive review has already been left for the clinical and non clinical team. I feel that "special" mention has to go to a Nurse who has worked in the NHS for over 5 decades for this hospital. The review won't get published if I name her, but this "Angel" was as dedicated, caring and enthusiastic when she cared for me as I can imagine she was when she first qualified. I wanted to take her home with me. Thank you so much, you are an inspiration to everyone around you. You represent all that is good in the NHS and deserve a medal. I hope you get to see this review.

    Visited Don't know on November 2022

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    Review titled St Mark's Hospital

    Replied on 28 December 2022

    Thank you so much for taking the time to leave this lovely review. I cannot identify you from this post, but we would love to be able to name and praise the Nurse you mentioned. Please contact me at LNWH-tr.PATIENTEXPERIENCE@nhs.net and I will ensure she gets the recognition that she deserves. Kind Regards Pippa Kashmiry - Patient Experience Lead.

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