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St Mary's Hospital - Ratings and reviews

Reviews

Displaying 1 to 10 of 33

  1. Review titled Poor care from start to finish

    Rated 1 star out of 5

    by Anonymous - Posted on 15 March 2024

    Referred as urgent 2 week wait to rule out cancer. Prior to this there was never any urgency to be seen. Recommended to have hysterocopy and biopsy. Despite requesting many time why this was being done I never got straight answer until day of surgery where they said the worry was from a scan done months before. No one could answer why it wasn’t an issue months ago but now is. Then going for the procedure you have to wear a grown and wear nothing else underneath. You are then made to walk through the ward across a public corridor and then asked to sit in a waiting room with male and female members of staff walking in and out is extremely undignified. I felt awful and would never want anyone to experience that. If you must undress have a room near the operating theatre, don’t make people walk nude with only a gown on through a ward, public corridor and then wait in an area where people are walking in and out! It’s appalling!! After care wasn’t great. Left for hours on a ward asking to go, told to keep waiting, then one nurse simply said was fine to go. No information on aftercare, what to expect, who to call if there’s an issue. Unfortunately I did experience problems and find to ring round different places to find support only to be then told I needed to go all the way to wythenshaw. When I arrived it was a packed waiting area with seats crammed together worse than on a Ryanair flight. Then after seeing nurses I was told it was a 4-6 hours wait. No appointments could be made and I was expected to sit and wait. I have childcare issues and work. If I’d have been warned of this I wouldn’t have gone as I need to do the school run. I was told someone would call me back and no one has. Made numerous calls as to what I need to do and no one’s getting back to me. It’s poor service and needs to be changed. I have attended emergency gynaecology at another hospital in the past which is massively different and better organised with appointments. The whole experience of gynaecology department has been poor and I would not recommend anyone to go attend here.

    Visited Gynaecology on March 2024

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  2. Review titled Shocking

    Rated 5 stars out of 5

    by Anonymous - Posted on 25 March 2024

    My daughter today can for review on going forward with her IVF icsi as she was promised 3 trays she already had one try about 7 years ago they said at the time it's find you have another two goes when ever your ready, so my daughter had her bloods scans and so did her fiance for today to tell them there not allowed it ,what the hell , why put them through all that stress shameful on yous

    Visited Don't know on March 2024

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  3. Review titled update

    Rated 1 star out of 5

    by Anonymous - Posted on 25 March 2024

    update, I have sore fingers and my first review spelling came out wrong so I will start again, my daughter came today for the second steps in IVF as she had her bloods done and a scan and her fiance had his tests done as they we're promised three goes, she had IVF icis about 7 years ago and it failed, they said you can have another go when ever you feel ready, why let them go through all that the bloods the scan to say today oh by the way your not having any more, the time they've took off work lost money even today they had to take time off work for you to tell them that, my daughter is heartbroken, why couldn't you of just told them before they started with bloods and scans and why say she has another two goes why do all that , that's why its shameful on your part I wouldn't what any one else go through what you have put my daughter through

    Visited Don't know on March 2024

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  4. Review titled Amazing Birth Centre

    Rated 5 stars out of 5

    by Anonymous - Posted on 07 February 2024

    Our experience at the birth centre was superb. When contractions started, we came to the birth centre, 3cm dilated. From then on, our labour and post natal experience was great. 1. Midwives amazing During labour, the midwives were really compassionate and supportive for the entire time. They were the biggest, best personal cheerleaders you would find - like a teenager going to a Taylor Swift concert (and I mean this in the most positive way). Midwives were technically experienced and competent, listened well to our concerns, calm and had lots of good supportive suggestions during labour. Midwives were also honest when they were unsure of things and needed to consult the doctors - this gave us lots of assurances that we were getting the best possible care. After birth, all the midwives we met were checking in on us about every 2-3 hours, and were always on call to help with any questions or concerns we had. We had support on establishing breast feeding with the baby. They also conducted checks with the baby and mother, which led to consulting two doctors on separate occasions to do further checks. This again assured us that they were very thorough and did not leave anything to chance. All midwives from different shifts were amazing, kind, approachable and great. 2. Facilities - 5star The birth centre facilities were amazing. The pool, birthing bed, bean bags, balls, lighting, were all very calming and comfortable. It felt less “medical” but you do have all medical equipment at arms length. Post natal rooms were equally great. A double bed helped as I (birth partner) could also rest. The armchair was very comfortable and practical. Shared pantry provided was great. Facilities were very clean, practical, simple and useful. Money was spent well at the birth centre. It is not luxurious in the physical sense - no gold plated toilet bowls, but gave the best chance of a “luxurious experience”.

    Visited Maternity services on February 2024

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  5. Review titled Good staff, awful systems

    Rated 3 stars out of 5

    by Anonymous - Posted on 10 January 2024

    Have experience of the hospital across maternity, early pregnancy, emergency gynaecology and recurrent miscarriage clinics. The individual staff members are often highly skilled and competent but the systems are awful and lead to frustration and unnecessary stress and issues for patients. Lack of availability of scans for multiple days while experiencing a suspected miscarriage meant I had to pay £90 for a private scan to find out my baby had died. Lack of options for medical management of missed miscarriage (2 week wait for surgery, vacuum aspiration not available) meant I was sent home for expectant management against my wishes, resulting in being rushed back into hospital experiencing severe bleeding and having to be hospitalised just a few hours later. Five months after referrals to early pregnancy loss counselling and recurrent miscarriage clinic I still haven't been given appointments despite having been told the wait for each was 3 months. Have been told to expect appointments no sooner than March, seven months after initial referral. Individual staff are caring, compassionate and highly skilled but are let down by awful management, poor communication, terribly long waiting times and lack of options for care leaving patients feeling abandoned, disempowered and uncared for.

    Visited Obstetrics And Gynaecology on January 2024

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  6. Review titled Great Medical Care of my daughter-in-law and granddaughter

    Rated 5 stars out of 5

    by Anonymous - Posted on 20 January 2024

    I am really impressed and grateful for the medical care at St Mary’s to both my daughter in law and new granddaughter. There were existing health conditions to consider and a delivery with complications , the latter resulted in a lengthy stay for them. They have received excellent care for which we are very appreciative. Thank you.

    Visited Maternity services on January 2024

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    Review titled St Mary's Hospital

    Replied on 22 January 2024

    Thank you for taking the time to share your positive feedback regarding the care provided to your daughter-in-law and grand-daughter by our services at St Mary’s Hospital. It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you found our standard of care to be excellent. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely, The Patient Experience Team

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  7. Review titled Worst Hospital for emergencies

    Rated 1 star out of 5

    by Anonymous - Posted on 10 December 2023

    I have been experiencing a horrible pain in the lower abdomen from the past few week, which I suspected it to be most likely an infection or appendix case. I’ve seen my gp but nothing. And it only got worse the last couple of days in which I was talked through calling 111 to go to the emergency department - which you’d think will get you seen at a faster pase, but not at St. Mary’s Hospital!!!! So, once we get on the line hospital they arranged an ambulance since I couldn’t move, walk and stand properly from the pain. The ambulance didn’t arrive until 3h later (1am), while i was in agonising pain. We had to call them several times, we even booked a cab at some point. And as we were going to meet the driver, boom they were “magically” parked in parking lot already. Weird coincidence right? Once in the ambulance they had a student sticking a needle up my arm in the completely wrong way, which caused me more pain. Once arrived at the hospital they transferred me to a reclinable chair, and had me waiting almost 2 hour just to take some blood and urine samples. After taking my samples they proceeded to move me to a waiting area where only stiff chairs were available. Although communicating that I could not sit because the pain was 10/10, they would give me a bed nor a blanket to make the wait less agonising. So I ended up laying on the dirty, cold floor for about 3 hour, like a dog. Mean while all they gave me was paracetamol and ibuprofen to retain the pain, which did absolutely nothing. At that point I asked a nurse how much longer was the wait, to which I was answered that no idea and that no one had yet been assigned to visit me. Ridiculous right? Well, I then spoke to the other patients that we’re in the waiting room with me how long they had been waiting for. One of them had been waiting from 7pm and at 5am had still not been visited. Another lady had two children at home and was waiting from a similar amount of time, but they wouldn’t let her go home. They told us there was 50 people in front of us, so I let you guess how long we would have had to wait in order to just speak to anyone. Meanwhile one could literally get worse and get more Ill, but they don’t care. They give you paracetamol and leave you to die in a corner. So if you think these people are gonna do anything to actually help you sort out your health issues, it’s better if you find the solution yourself. You’ll probably be faster and do a better job than them. I ended up not getting visited because the physical pain, the pain of laying on the floor, the sleep and food deprivation were eating me alive. What an absolute circus and joke.

    Visited Pain Management on December 2023

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  8. Review titled Thank you

    Rated 5 stars out of 5

    by Anonymous - Posted on 17 December 2023

    Your Review: The staff are lovely and the unit is run brilliantly. I couldn't have asked for a better experience. Thanks to the countless people who's names I never took/remember. I genuinely believe that 100 year's ago my partner would have died in childbirth, it's fascinating to see how far medicine has advanced in the last century. Thanks to all in the delivery unit and upstairs in the recovery suite. X

    Visited Neonatal Care on December 2023

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    Review titled St Mary's Hospital

    Replied on 20 December 2023

    Thank you for taking the time to share your positive feedback regarding your and your partner’s experience of the delivery and recovery units at St Mary’s Hospital. It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you felt the service was brilliant and so valuable to your partner’s health. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely, The Patient Experience Team

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    Provided by Care opinion


  9. Review titled Amazing professionals!

    Rated 5 stars out of 5

    by Anonymous - Posted on 28 November 2023

    Recently having my first baby, I was due to have an outpatient induction. However when I went into hospital things were not right for me to have this so I was kept in hospital with high blood pressure and would be there until I had my baby. I was induced in the afternoon and started Labour a few hours after. From the minute I went to St Mary’s, every single person was so helpful. I was in labour for 27 hours, had multiple different midwives coming on and off shift. My last bit of Labour took quite a turn as my baby was getting agitated so things had to be sped up. Before I knew it I was having an assisted delivery and my baby was born 10 minutes after this! I had the most amazing midwives and doctor who came to the delivery suite I was in and just took care of things, made sure I was ok, made sure my baby was ok. Even down to the student midwives. What a massive help. I definitely wouldn’t have been able to do it without you guys holding my hand telling me I could do it when I had literally nothing left. Absolute hero’s who don’t get enough credit for what they do. Thank you so so so much to everyone on ward 64. You guys really are the best, thank you for bringing my baby into this world so safely.

    Visited Maternity services on November 2023

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    Review titled St Mary's Hospital

    Replied on 28 November 2023

    Thank you for taking the time to share your positive feedback regarding your experience of the Ward 64 delivery unit at St Mary’s Hospital. It is always good to read such positive words in response to the conscientious work of all our staff. It is great to hear that you found staff so helpful, and that you were so well cared for. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely, The Patient Experience Team

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  10. Review titled Brilliant Care

    Rated 5 stars out of 5

    by Susan Bowler - Posted on 19 September 2023

    I attended today for a hysteroscopy following post menopausal bleeding. The consultant gynaecologist and his team were absolutely brilliant. I was treated with the upmost respect and dignity. Everywhere was spotlessly clean. I was reassured by all the team throughout the procedure which was changed slightly so a speculum didn't need to be used . The whole experience was exemplary and a credit to the dedication and expertise of this gynaecologist and his team. Thank you so much

    Visited Gynaecology on September 2023

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    Review titled St Mary's Hospital

    Replied on 20 September 2023

    Thank you for taking the time to share your positive feedback regarding your experience at St Mary’s Hospital. It is always good to read such positive words in response to the conscientious work of all our staff. It is great to hear that you felt treated with respect and dignity, and reassured by the words and actions of our team. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely, The Patient Experience Team

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    Provided by Care opinion