Manchester Royal Infirmary - Ratings and reviews
Reviews
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Review titled Fantastic service
Rated 5 stars out of 5
by Nicola G - Posted on 12 April 2024
Came today to the MRI outpatients, we was unable to find the department, the ladies on the main desk on Manchester infirmary entrance 2 were really helpful and polite on directing us, on walking through the hospital to the department all staff were smiling and really polite to people in the hospital, on the MRI outpatients unit the staff was so helpful and polite and we was seen really quick, way before our appointment time, I have to say I’m really impressed with this hospital, we travelled a hour to get there and we had a great experience, shame our local hospital are not the same, but it’s really good to see that even though hospitals are really under pressure that you are treated with respect and dignity and the staff never show they are busy. Well done Manchester Royal.
Visited Don't know on April 2024
Review titled Manchester Royal Infirmary
Replied on 15 April 2024
Thank you for your positive comments posted on the NHS website regarding the care you received at Outpatients in MRI Hospital. It was very kind of you to take the time to write and compliment the staff as it is always good to receive positive feedback which reflects the hard work and dedication of our staff. It was reassuring to read that you thought the hospital staff were respectful, helpful, and polite, along with the 2-reception staff. Glad you had a great experience and fantastic service. I can assure you that we have passed on your thoughts to the Head of Nursing of MRI who will share your comments the staff involved. Yours sincerely Connor Thomson Patient Experience Team
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Review titled Careful and professional service
Rated 5 stars out of 5
by Andrew Taylor - Posted on 17 April 2024
I attended A&E after falling during the Manchester marathon. The attention I received was excellent; thorough yet still very friendly. Options were given to me regarding which procedures could be used which were clearly and carefully explained. Everyone involved in the treatment was excellent, again explaining what was about to happen. A special mention to the A&E doctor who led the process and also organised sandwiches and tea during our stay at the hospital. Thanks again to all involved.
Visited Accident and emergency services on April 2024
Review titled Manchester Royal Infirmary
Replied on 17 April 2024
Thank you for your positive comments posted on the NHS / Care Opinion website regarding the care you received at A+E at MRI. It was very kind of you to take the time to write and compliment the staff as it is always good to receive positive feedback which reflects the hard work and dedication of our staff. I can assure you that we have passed on your thoughts to the Head of Nursing who will share your comments the staff involved. Yours sincerely Richard Medway Patient Experience Team
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Review titled Lack of communication
Rated 2 stars out of 5
by Mrs Tejal Joshi - Posted on 18 April 2024
My Son with Downs had a major operation on his left leg on 28th March. When we got discharged we were told there will be 2 weeks and 6 weeks appointments from the operation date, to see consultant. Got letter and my mft appointment on 19th Friday. My Son was all excited to see someone who is going to take plasters and staples out. Today got 2 text messages and email for my mft to say appointment is cancelled. No explanation given or when the next appointment is. How can I explain to my Son with learning disability that we are not going to Manchester doctor tomorrow and when are we going ? Really not this extra stress I need. We have been home since 2nd April. Trafford General did not give us bed neither council, we have been sleeping on recliner sofa. Bolton council not been at all helpful or MRI. Where can I go where someone can understand my situation as a full time carer for disabled son who is only little mobile with walking frame and stuck downstairs. Desperately waiting to see medical professional after 28th March. No one has bothered to see how it is healing? Is it OK or not. Too many staples are there, is it not supposed to be taken out. I can see some green/yellow spot on plaster. If this gets infected who can we blame? Loss will be ours though. Do not want my disabled Son to suffer more. Mercy please 🙏
Visited Orthopaedics on April 2024
Manchester Royal Infirmary has not yet replied.
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Review titled Great NHS
Rated 5 stars out of 5
by Michael Lohman - Posted on 28 March 2024
I attended today 28/3/24 for a follow up - the department were very busy but they were very polite with myself and I am very happy with the service - The NHS do their very best
Visited Oral and Maxillofacial Surgery on March 2024
Review titled Manchester Royal Infirmary
Replied on 04 April 2024
Dear Michael, Thank you for taking the time to share your positive feedback regarding your experience at the Manchester Royal Infirmary. It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you found our colleagues to be so compassionate and professional. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely, Aamna Khan Patient Experience Involvement and Engagement Officer
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Review titled The best care ever
Rated 5 stars out of 5
by Denise Atakuru - Posted on 02 April 2024
I would like to say Thank You to all the staff that I came in contact with...They are all amazing, I was in the best Hospital, I couldn't have got better care if I had paid private...I was on ward 12 room 11 they made me feel so at ease...Thank you... 😀😊🤩
Visited Emergency Abdominal Surgery on March 2024
Review titled Manchester Royal Infirmary
Replied on 04 April 2024
Dear Denise, Thank you for taking the time to share your positive feedback regarding your experience at Ward 12 (Manchester Royal Infirmary). It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you found our colleagues to be so compassionate and professional. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely, Aamna Khan Patient Experience Involvement and Engagement Officer
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Review titled Fantastic Care
Rated 5 stars out of 5
by Isabel Dean - Posted on 12 March 2024
I attended the Endoscopy Department for a colonoscopy. I have never had one before so I was rather anxious, I needn't have been. The staff were so caring and reassuring. The doctor who did the procedure was very reassuring. Thanks to all concerned for taking care of me. Had a lovely brew on my return to the Recovery Room. Thanks once again. I am recovering at home
Visited Gastrointestinal and Liver services on March 2024
Review titled Manchester Royal Infirmary
Replied on 03 April 2024
Dear Isabel, Thank you for taking the time to share your positive feedback regarding your experience at the Endoscopy Department (MRI). It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you found our colleagues to be so compassionate and professional. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely, Aamna Khan Patient Experience Involvement and Engagement Officer
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Review titled Horrible wait
Rated 1 star out of 5
by Anonymous - Posted on 14 February 2024
Went to A and E. The lady on the desk told us to wait near another patient only to find out she didn't even register us. Denied telling us the wrong area to wait alongside another person after waiting for over an hour. Gave another urgent care appointment to be waiting for more than 2 hours. The urgent care clinic absolutely stunk. It was dirty...the floor has spilled drinks and the area just smelt of urine. Really disgusting!
Visited Accident and emergency services on February 2024
Review titled Manchester Royal Infirmary
Replied on 15 April 2024
Dear Patient Thank you for taking the time to post your comments and concerns about your experience when attending the Emergency Department (ED) at Manchester Royal Infirmary (MRI). We are so sorry to hear of the long wait you had in the ED due to a miscommunication with the reception team and appreciate how frustrating this would have been for you. We acknowledge that the ED at MRI like all ED’s across the UK is experiencing high volumes of patients presenting, and whilst the ED and the wider hospital have taken steps to redirect patients to the most appropriate service at times there is an imbalance between our ability to see patients in a timely manner, particularly those of lower acuity. We are also sorry to hear that the Urgent Care Clinic was unclean and smelt. The cleanliness and the infection control standards you experienced were unacceptable and not in line with the high standards that the department aims to provide. The clinic is used constantly throughout the day and night therefore it is important that we monitor its’ cleanliness closely. It is clear, at the time of your attendance that we did not meet these standards. In order to address this, we have reinforced the standards we expect at all times and the senior nursing staff will continue to monitor this compliance to ensure that we provide health care in a clean, safe environment. We take all issues surrounding patient care very seriously and would very much like to hear about your experience from you directly and investigate your concerns in more detail. Please contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@mft.nhs.uk quoting reference number PO24/00033 they will be able to discuss this with you. Connor Thomson Patient Experience Team
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Review titled Fantastic care and treatment
Rated 5 stars out of 5
by Anonymous - Posted on 02 February 2024
Everyone who dealt with me when I attended gave the highest level of service. The receptionist was helpful and gave a welcoming smile, the nurse who weighed me and took my blood pressure was calm and friendly. The doctor I saw showed genuine interest and gathered a clear history from me. She explained everything clearly in lay terms and she gave really helpful advice and information, arranging a forward referral. She had a really friendly approach and put me at my ease. Finally the nurse who gave me my injections helped me to stay calm (I hate needles!) and was efficient and gentle. I did not have to wait at all and I found the whole experience really supportive and positive.
Visited Rheumatology on February 2024
Review titled Manchester Royal Infirmary
Replied on 03 April 2024
Dear patient, Thank you for taking the time to share your positive feedback regarding your out-patient experience. It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you found our colleagues to be so compassionate and professional. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely, Aamna Khan Patient Experience Involvement and Engagement Officer
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Review titled Incredible patient care
Rated 5 stars out of 5
by Maddison - Posted on 20 February 2024
I arrived at day surgery today for some vocal cord surgery, very nervous as my voice is extremely important for me . As a clinician myself I always think bedside manner is extremely important along with clinical judgment and treatment and can make a patients bad experience a lot better. Today the HCA’s, Nurses, Doctors and especially my anaesthetists were incredible! They stroked my hand as I went into and came out of surgery, they spoke to me and laughed with me and supported me throughout. They appeared human and sometimes it’s hard to stay human as we deal with these medical issues everyday, sometimes we forgot that it might be work for us but it’s someone’s bad day or one of their worst days of their life perhaps and just a little human compassion and kindness can make all the difference. It’s experiences like this that show just how amazing the NHS is and some of the staff that work within. I just want to say a massive thankyou and I hope my patients feel the same about me as I feel about the staff that treated me today! Thankyou!
Visited General Surgery on February 2024
Review titled Manchester Royal Infirmary
Replied on 02 April 2024
Dear Maddison, Thank you for taking the time to share your positive feedback regarding your experience with the Head and Neck Specialities. It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you found our colleagues to be so compassionate and professional. It is indeed the human connection that we need to be able to be understood and empathised with. We are glad you were able to feel it. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely, Aamna Khan Patient Experience Involvement and Engagement Officer
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Review titled Speedy, pleasant service
Rated 5 stars out of 5
by Claire C - Posted on 05 January 2024
I attended on the morning of 5th Jan and was immediately triaged then sent to UTC. My nurse and radiographer were amazing and I was all done within 1.5hrs. Great service! Thank you :)
Visited Urgent Treatment Centre on January 2024
Review titled Manchester Royal Infirmary
Replied on 08 January 2024
Dear Claire, Thank you for taking the time to share your positive feedback regarding your experience at the Urgent Treatment Centre at Manchester Royal Infirmary. It is always good to read such positive words in response to the conscientious work of all our staff and very pleasing to read your comment about a great service. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely, The Patient Experience Team
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