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Rivers Hospital - Ratings and reviews

Reviews

Displaying 1 to 6 of 6

  1. Review titled Could not fault them!

    Rated 5 stars out of 5

    by Marisa Moore - Posted on 25 May 2023

    It’s been a week since my operation at the rivers! And had to leave a review because I am so grateful for all the staff minus 1 nurse unfortunately. I arrived for my surgery and was taken straight to my room which may I add is like a hotel room so clean bright airy with a lovely en-suite. Unfortunately the first nurse I initially saw wasn’t very smiley or even seemed like she cared in the slightest. Was very unwelcoming and actually a bit rude and this did make me anxious. The anaesthetist came to see me before I went in for surgery and was very friendly and made me feel much more relaxed! Soon after went in for surgery. I went in for my surgery and woke up to lovely nurses in recovery who were chatty and could tell they were just focused on getting me as comfortable and pain free as possible! Was taken back to my room where the miserable nurse was there with me I did try making conversation with her but was not really interested so left it. But her shift was over and I then had a few of the most lovely nurses I cannot express enough how brilliant they were I really wish I got their names as they made the whole experience so much more bare able! My night nurse was equally just as amazing and she couldn’t do enough for me! Again I can’t remember her name! The morning shift nurse was lovely! And although she wasn’t on long before I was discharged she was very attentive and helpful! The nurses at the rivers are faultless! Apart from one! Thank you so much for all your care

    Visited Gynaecology on May 2023

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    Rivers Hospital has not yet replied.


  2. Review titled Operation cancelled right at the last moment

    Rated 1 star out of 5

    by Anonymous - Posted on 03 February 2023

    Was admitted to meadow ward as a day patient (first date had already been cancelled) All observations completed, saw the anaesthetist, and the lady from physio, gowned up awaiting to go down, when the nurse and anaesthetist came back in an hour later to say operation has been cancelled as consultant has not turned up

    Visited Orthopaedics on February 2023

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    Rivers Hospital has not yet replied.


  3. Review titled Great Practice. Date of appt - 4.11.22

    Rated 5 stars out of 5

    by Pamela Jane Hewitt - Posted on 07 November 2022

    It's taken me some time to find this site! I would just like to say a big Thank You to all the staff in the Endoscopy Department last Friday for a Colonoscopy. I was a little nervous, even though I've had this procedure before, but was concerned that this time I was sick a little after taken the second dose of the "solution". According to the nurse I spoke to, this happens to lots of people had had no bearing on my age. I had sedation and woke up to a tray of tea and toast and the nurse explained to me what had happened and the way forward. I might need some diet advice from my GP to avoid certain foods, but generally all seems OK. There will be a result of the three specimens taken and that my GP will receive this information. I think too many people moan and not enough of us praise anyone who takes care of us in whatever capacity. Say a big thank you to the team. Pamela J Hewitt.

    Visited Gastrointestinal and Liver services on November 2022

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    Review titled Rivers Hospital

    Replied on 07 January 2023

    Thank you again for taking the time to let us know how we did. We are so happy to read such a great review about Rivers Hospital!

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  4. Review titled Great Service

    Rated 5 stars out of 5

    by Diana Brown - Posted on 03 September 2022

    My husband was referred here for spinal surgery under the NHS. The hospital was excellent, very good care and superb communication. Every member of staff we came in contact with was professional and helpful.

    Visited Orthopaedics on August 2022

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    Review titled Rivers Hospital

    Replied on 07 January 2023

    Thank you for your kind review, we are happy to pass along your comments to the team here at Rivers Hospital!

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  5. Review titled Superb staff

    Rated 5 stars out of 5

    by Anonymous - Posted on 29 June 2022

    Long wait for treatment (7 months) but that’s not the Hospital’s fault. Staff are always extremely courteous when I attend the hospital, I feel like my safety (and the staff’s) regarding Covid is taken extremely seriously, and instructions pre-admission are clear and helpful. I had a day surgery under sedation and without fail, every member of staff who looked after me today was kind, helpful, prompt and caring. My room was clean and comfortable, calls were answered really quickly, and I felt respected and listened to. Best of all I was in and out in 5 hours, despite having sedation, and because the Anaesthetist listened carefully to me, I felt well afterwards. If I do need further procedures on my hip, I’d be very happy and confident to have them on the NHS at The Rivers.

    Visited Orthopaedics on June 2022

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    Review titled Rivers Hospital

    Replied on 12 July 2022

    Thank you for your kind words and this wonderful review! We are glad to hear we delivered such a great experience and we appreciate you taking the time to let us know how we did.

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  6. Review titled Disappointed

    Rated 3 stars out of 5

    by Anonymous - Posted on 05 April 2022

    I would never thought that I would be treated differently just because I am an NHS patient. NHS pays this hospital to treat us. They accepted that challenge. I can afford private healthcare, I chose not to because I pay a lot of money already. Do not accept NHS patients if you do not want to offer the same level of treatment that you offer to everybody else. I have to book an appointment to know the results of my tests? What? That would be okay if someone had spoken with me.

    Visited Gastrointestinal and Liver services on March 2022

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    Review titled Rivers Hospital

    Replied on 16 April 2022

    Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like to have a better understanding about your experience. Please reach out to us at 01279 600282 at your earliest convenience and we will do our best to resolve this with you.

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