The Highfield Hospital - Ratings and reviews
Reviews
-
Review titled ‘Outstanding’
Rated 5 stars out of 5
by Mrs J McDonald - Posted on 14 April 2023
Excellent care before and after my surgery. All staff including Surgeons, Dr’s , nurses, reception , porter etc are amazing and professional . Full explanations at every stage. Follow up phone calls. Ongoing care, Flexiability with appointments , support advice , food etc ……in every aspect you go above and beyond . Many Thanks
Visited Orthopaedics on April 2023
Review titled The Highfield Hospital
Replied on 18 April 2023
Hi Mrs J Mcdonald, thank you for taking the time to leave a review for us at The Highfield Hospital. We're happy we could meet your expectations and deliver the best very best care for you whilst with us. Please let us know if there is anything else we can do for you; we are more than happy to help! Best Wishes Nicola Gresty
-
Review titled Excellent care
Rated 5 stars out of 5
by Jeanette - Posted on 25 March 2023
I cannot thank the staff at Highfield hospital enough for their care and attention whilst I was a patient. Nothing was ever too much trouble for them and I felt very confident being able to ask them anything. The staff put me completely at ease, they were very friendly and the care I received was second to none.
Visited Orthopaedics on March 2023
Review titled The Highfield Hospital
Replied on 29 March 2023
Hi Jeanette, We are so pleased to hear about your great experience with us at Highfield Hospital, thank you for sharing this for others to see. We wish you all the very best with your onward recovery. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Highfield Hospital! Best Wishes Nicola Gresty
-
Review titled Great service
Rated 5 stars out of 5
by Patricia Harrison - Posted on 21 March 2023
Excellent service. Very friendly, and helpful. Staff gave excellent care. Thank you to all the nursing team and the Dr. who cared for me.
Visited Don't know on March 2023
Review titled The Highfield Hospital
Replied on 23 March 2023
Hi Patricia Harrison, thank you for taking the time to leave a review for us at The Highfield Hospital. We're happy we could meet your expectations and really appreciate the high rating that you have given us. Thank you! Please don't hesitate to reach out if there's anything additional we can do for you. Kind Regards Nicola Gresty
-
Review titled excellent service
Rated 5 stars out of 5
by Ann Bowling - Posted on 23 March 2023
Excellent service all the staff were friendly and professional would highly recommend. Nothing was too much trouble felt very cared for.
Visited Orthopaedics on March 2023
Review titled The Highfield Hospital
Replied on 24 March 2023
Hi Ann, Thank you for taking the time to let us know how we did, it really is great to hear that you felt so well cared for throughout your visit with us. That's exactly what we strive for at Highfield. Thanks again for the recommendation, and have an amazing day! All the best Nicola Gresty
-
Review titled A poor check up
Rated 2 stars out of 5
by Pip - Posted on 03 March 2023
Waited three months for this appointment. Besides the feeling of a could not care less attitude and doctor arriving back from lunch late for my appointment it was a quick look at my eye then telling me I had dry eyes which I already knew. My issue was a redness and soreness in the corner of the eye and I asked what this was and what was causing it, could they look again, they did not look saying it was my dry eyes. Told me the ointments to get and off I went. Asked about a follow up, they said I would be contacted. No contact to date. Made an appointment with the optometrist to check my eyesight out and more so, to check out the soreness / redness in the corner of my eye as I felt I was not getting anywhere with nhs, plus the problem eye was getting worse. Straight away they could see the problem a spk. Basically a scar on the Cornea from a past injury that was slightly infected. Purchased Medication suggested and hopefully it will be cleared up within three months. If not come back in to see them again, but let them know the outcome. After a couple of days the eye was feeling less angry using the antibiotics. Time will now tell. Not that happy with you nhs. Possible doctors need their diagnosis track record looked at to see how successful they have been.
Visited Ophthalmology on January 2023
Review titled The Highfield Hospital
Replied on 10 March 2023
I am sorry to hear that you experienced delays in our outpatient clinics which I understand can be frustrating. Whilst we do all we can to ensure that appointments run on time, this is not always possible as both the hospital and consultants' first priority is to ensure patients receive an appropriate consultation which, at times can take longer than expected. We would like the opportunity to address your concerns. Please reach out to us directly at 01706 766605 when you have a chance. Thank you, and we look forward to hearing from you.
-
Review titled An amazing place
Rated 5 stars out of 5
by Bev Lees - Posted on 29 November 2022
I recently had a small cyst removed from my eye lid. The care, support and understanding were absolutely fantastic and I can’t thank the consultant and nursing team enough. You really are all wonerful Thank you xx
Visited Ophthalmology on November 2022
Review titled The Highfield Hospital
Replied on 19 December 2022
Thank you again for taking the time to let us know how we did. We hope you have a great day! we really appreciate your feedback!
-
Review titled Disappointing
Rated 3 stars out of 5
by Marie Attwell - Posted on 13 November 2022
This review relates to my aged mum who recently had a 2nd knee replacement operation there albeit as NHS patient. Our previous experiences as a family as both private and NHS patients at this facility have always been positive. This time less so. On every visit (early afternoon ) her window blinds hadn’t been opened and her door was pulled closed . All medical staff know de-conditioning starts in a matter of days so this was concerning, The main dinner options gave 5 or 6 options (which didn’t vary on a daily basis) but only 1 which wasn’t spicy. So basically if you don’t like spicy food you’re stuffed. Even the catering staff lamented this. The fiasco around mums transfer to intermediary care was frankly woeful. Given the frequency these transfers happen it should be seamless, But a big big no. Whilst grateful that intermediary care was available, to be told we had to transport mum ourselves , when she was clearly in so much pain was unbelievably concerning. More so given Highfield failed to comply with the care facility requirements in terms of her meds inspite of numerous phone calls between the two facilities; a fact related to me by a very frustrated manager. I appreciate Highfield is used as a quick turnover surgical facility and wouldn’t and couldn’t criticise the clinical care. However, the pastoral care needs attention - patients don’t choose where they are treated.
Visited Orthopaedics on November 2022
Review titled The Highfield Hospital
Replied on 16 November 2022
We are very sorry to hear of your mum's experience at The Highfield. Please can you contact nicola.gresty@circlehealthgroup.co.uk with your mum's full name, date of birth and address and we will investigate what happened and ensure someone contacts you asap. Many Thanks
-
Review titled Knee replacement
Rated 5 stars out of 5
by ROBERT JEPSON07985425115 - Posted on 26 November 2022
I have just had knee replacement surgery at the Highfield, the standard of care and professionalism of all the staff was outstanding. Going in hospital is a traumatic experience and the attitude of the staff makes all the difference.
Visited Don't know on November 2022
Review titled The Highfield Hospital
Replied on 19 December 2022
Hi Robert, thank you for taking the time to leave a review for us at The Highfield Hospital. We're happy we could meet your expectations! We wish you all the best for your onward recovery with your new knee.
-
Review titled Fantastic
Rated 5 stars out of 5
by S.LEA - Posted on 30 September 2022
Just outstanding place, lovely people who ever i encountered made me feel welcome. Doctor I seen very is positive and confidant in his profession, My shoulder feels great. I will look forward if I need to be seeing them again. Thank you! 10/10
Visited General Surgery on September 2022
Review titled The Highfield Hospital
Replied on 13 October 2022
Hi S.lea, thank you for taking the time to leave a review for us at The Highfield Hospital. We're happy we could meet your expectations! We are always more than happy to assist you if anything else comes up. Take care!
-
Review titled Excellent service and staff
Rated 5 stars out of 5
by David Kay - Posted on 27 July 2022
Can't fault my stay in Highfield . Staff extremely helpful and courteous. The consultant and theatre staff made me feel comfortable as did the recovery team.
Visited Orthopaedics on July 2022
Review titled The Highfield Hospital
Replied on 01 August 2022
David Kay, thank you so much for the positive review! Were so pleased that you had a great stay with us at The Highfield, we wish you a speedy recovery.