Circle Health Group Limited - Ratings and reviews
Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Robin Chapman - Posted on 31 March 2024
I had to change my appointment time as a clash with dates which was handled by the receptionist professionally. For my pre assessment I was seen by the pre assessment HCA and Staff Nurse who were both professional, supportive and polite, answering any questions that I had.
Visited March 2024
Circle Health Group Limited has not yet replied.
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Review titled Extremely professional
Rated 5 stars out of 5
by Mathew McCormack - Posted on 06 March 2024
I was seen at short notice and could not have been happier with the service I received. The consultant and nurses were amazing and the receptionist couldn’t do enough to help accommodate appointments.
Visited March 2024
Review titled Circle Health Group Limited
Replied on 13 March 2024
Hi Matthew, thank you for your five-star review. We are so happy to read about your positive experience when visiting one of our hospitals. All the best, Federica
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Review titled Great practice
Rated 5 stars out of 5
by Alan McKnight - Posted on 20 February 2024
Felt really at home and made to feel very welcome all the staff have been really nice and service was great.
Visited February 2024
Review titled Circle Health Group Limited
Replied on 13 March 2024
Hello, Alan. Thank you so much for the kind words and feedback. We really appreciate it. Wishing you all the best. Kind regards. Adam.
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Review titled Never answer their phones
Rated 1 star out of 5
by Anonymous - Posted on 04 April 2024
I had trigger finger surgery and I had problems afterward. I have tried numerous times to contact the Winterbourne by phone and have been kept hanging on for up to 30 minutes, eventually I phoned head office where a machine took my number and said someone would ring me back. 24 hours later and I have still not heard back. When I was at the hospital the staff were excellent but never try to contact them by telephone!
Visited January 2024
Review titled Circle Health Group Limited
Replied on 07 April 2024
Hello. Thank you for taking the time to review Circle Health Group and The Winterbourne Hospital. I am sorry, and disappointed to hear about the challenges you've faced when making calls to both the local team(s) and our Head Office. I'd like to assure you that we take all feedback seriously and I'm keen to look into this matter for you. If you are happy to do so, please could you send an email to HereToHelp@circlehealthgroup.co.uk along with FAO Adam: RE NHS Review in the subject line. Please, also include your full name, date of birth, postcode and a summary of your question(s) in the body copy. Should you send that email, I will personally reply to confirm it has been received, and to let you know the steps I will be taking afterwards. I hope together, we can resolve this and restore your confidence in both Circle Health Group, and The Winterbourne Hospital. Kind regards. Adam.
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Review titled Neurology- Giving Me Hope
Rated 5 stars out of 5
by Jennifer Jordan - Posted on 26 January 2024
After my health board was left with no neurology consultants my medication, that can only be prescribed by a consultant, was stop. I suffer chronic migraines & I was left with no treatment or quality of life due to the debilitating nature of my condition. I reached out to my health board with no help given. I was told I would need to wait but no time frame could be given. I attended this appointment not expecting much as I feel I keep hitting brick walls & no one was willing to help me. I was blown away with the consultation with a consultant & pain management nurse. I felt listened to & he was able to give me what I was holding for, a treatment plan tailored to me. I can’t thank my consultant enough for what he has done. My mental health has been greatly affected by everything that has been going on for the last 5 months. Highly recommend, thank you!
Visited January 2024
Review titled Circle Health Group Limited
Replied on 02 February 2024
Hello Jennifer, Thank you for sharing your experience with us. I’m sorry to hear that you had to go through such a difficult time but it’s great to hear that you were able to find a consultant who listened to you and provided you with a treatment plan tailored to your needs at our hospital. Kind regards, Federica
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Review titled Awful hospital, they will leave you stranded
Rated 1 star out of 5
by Venancio Calero Vila - Posted on 06 December 2023
I got an appointment with the dermathologist for a possible skin cancer, waited for 3 months for my appointment and when I got there on the day of the appointment, it turned that they cancelled it without letting me know or giving any notice or even did not try to phone me. This health company is such a mess and I am very dissappointed with it. The hospital did not even try to find a solution like giving an early appointment or at least pay for all the transport to the hospital given the long distance from my house and the big amount of effort that it is to get there for me. Instead, they just stick to the "you will need to make a new appointment". Now starting again in the waiting list for a new appointment somewhere else... and very stressed given the matter of urgence of this possible health issue. Awful experience.
Visited December 2023
Review titled Circle Health Group Limited
Replied on 07 December 2023
Hello Venancio. Thank you for taking the time to review Circle Health Group. I am sorry to hear about the cancellation and understand the frustration this would have caused, especially as you had made the time to travel to our hospital. I would encourage you to contact us via HereToHelp@circlehealthgroup.co.uk with your full name, date of birth, postcode and the name of the hospital you attended. I can then reach out to the site with your feedback to investigate. Kind regards. Adam.
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Review titled Interesting experience at Duchy hospital
Rated 2 stars out of 5
by Anonymous - Posted on 04 December 2023
My partner recently stayed at the Duchy for a knee operation. The surgeons were great, and the service was rather good also. However the food left something to be desired considering the price tag. At lunch time we heard commotion from a nearby room, which we later learned was a distressed patient who had found a wasp in his lunch. This shook up my partner and so I opted to bring in sandwiches for his evening meal. On top of that the breakfast the following day was cold.
Visited November 2023
Review titled Circle Health Group Limited
Replied on 07 December 2023
Hello, Thank you for sharing your experience with us following your visit to The Duchy Hospital. I’m glad to hear that the surgeons and service were great, but I’m sorry to hear that the food did not meet your expectations and that the situation with another patient caused alarm for your partner. We will make sure to pass on your feedback to our catering team and take appropriate measures to ensure that such incidents do not occur in the future. Thank you for bringing this to our attention. Kind regards. Adam.
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Review titled Excellent standard of care
Rated 5 stars out of 5
by Anonymous - Posted on 27 October 2023
I would definitely recommend The Priory Hospital, Edgbaston, Birmingham. The level of service was excellent right from the receptionist, porter, the catering manager, nurses and my excellent consultant. I could not fault them. Hospital was very clean. I was in the gynaecology department.
Visited October 2023
Review titled Circle Health Group Limited
Replied on 07 December 2023
Hello. Thank you so much for taking the time to review The Priory Hospital and for the kind words about the local staff. I'll make sure your comments are shared with the teams. Wishing you all the best. Kind regards. Adam.
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Review titled Chasing payments that have been made
Rated 1 star out of 5
by Anonymous - Posted on 23 January 2024
I received the bill for treatment and paid straight away. I have now received an email chasing payment. I rang thinking this is a mistake as I had check my account and the payment using their online payment system had been taken 3 weeks previously! In the call they said I hadn’t made a payment and that I needed to provide them with proof!! I have explained that I used their system and that that they should be able to trace this- this want good enough and it was down to me to prove I had made the payment! They also asked for my bank card again which I refused as I wasn’t sure they would not take another payment from it! I provided the amount my details and the date the payment left my bank account and asked for them not to contact me for payment again. Not the professional service I expected and I am sure that I’m not the only one if their own system is flawed.
Visited October 2023
Review titled Circle Health Group Limited
Replied on 25 January 2024
I’m really sorry to hear about the difficulties you’ve experienced with the payment system. It’s understandable that you would expect the system to accurately track your payment, especially since you used the provided online platform. I appreciate you taking the time to share this feedback. It’s crucial for us to hear about these issues so we can work on improving our systems and processes. Please accept our apologies for any inconvenience caused. We’re committed to resolving this issue. If you could please send us an email to HereToHelp@circlehealthgroup.co.uk with details of your situation adding in the subject line "FAO: Federica RE:Review " so that I can personally keep an eye out for your message and investigate this for you. Kind regards, Federica
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Review titled Medically OK, admin is useless
Rated 2 stars out of 5
by Steve Gannon - Posted on 03 January 2024
Used the Priory, B'ham for ankle surgery. Procedure went well, consultant excellent, nursing care and general staff were fine. Supporting admin and billing was, and continues to be, inadequate and inaccurate - still trying to get payment issues resolved, as Circle don't seem able (willing?) to resolve outstanding invoices against payments received. Will avoid using in future.
Visited October 2023
Circle Health Group Limited has not yet replied.