Spire London East Hospital - Ratings and reviews
Reviews
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Review titled No receptionist at physio dept
Rated 1 star out of 5
by T Subhani - Posted on 16 January 2024
Used to have great service but there's recently been no one at reception at the physio dept so can't book a follow up appointment while there and takes a really long time to get through to anyone on the phone as no one is available. Long and frustrating to get an appointment nowadays.
Visited Don't know on December 2023
Spire London East Hospital has not yet replied.
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Review titled Fantastic hospital
Rated 5 stars out of 5
by Mario Ansalone - Posted on 24 November 2023
I had two appointments at this hospital and both times have been excellent. The staff really looked after me and were very attentive. This was such a positive and fantastic place to be treated and looked after.
Visited Pain Management on November 2023
Spire London East Hospital has not yet replied.
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Review titled Impossible to get a response
Rated 1 star out of 5
by Miss Catherine Leicester - Posted on 26 September 2023
Was told on 21st Aug I would receive a date for shoulder surgery within 4 weeks (NHS). Nothing. Have tried repeatedly to call, email etc, no response. Finally they left a voicemail last Friday asking to call back to schedule a date. I've tried to call and email on various emails and numbers. No response. I am in constant pain and I work full-time so cannot spend every day just trying to get a response. They also said they had left two voicemails on other dates, I've checked my call logs and voicemails on both mobile and landline and this is untrue. All I want is a response!
Visited Orthopaedics on September 2023
Spire London East Hospital has not yet replied.
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Review titled Catering Facilities &Nursing Staff
Rated 5 stars out of 5
by Debbie Purdy - Posted on 28 February 2023
I had TKR on 1st Feb . The Nurses were professional, kind, caring and knowledgeable. I felt confident in their care . The catering facilities were excellent. Easy to order , great choice and good quality food . The Catering team were so happy to help , going that extra mile whenever needed ….. ie I was unable to eat my lunch one day (fish and chips) due to taking a particular medicine , and it became cold . They saw this had happened and made me a whole new hot lunch . I was so grateful . They were always smiling , offered advice on food choices and just generally kind and caring . Amazing teams at Roding Spire . Thank you all .
Visited Orthopaedics on February 2023
Spire London East Hospital has not yet replied.
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Review titled Poor comment and extremely long waiting list.
Rated 1 star out of 5
by Daryll King - Posted on 23 November 2022
I was sent to this hospital by the NHS due to long wait with the everyday NHS hospitals. My visit to the surgeon was in August this year. The surgeon called me to confirm with me that my operation was affecting my life, and I confirmed it was. He said no problem he will sort it out. I have now waited for 4 months. Every time I call the hospital I speak to extremely polite people who every time say don’t worry they will sort it out asap! As it’s still with funding. How terrible to leave someone in pain for 4 months while they decide if it’s worth it for them to pay for it! I look forward to my next call to the polite staff at this hospital only to be fobbed off again! Roll on December!
Visited Orthopaedics on November 2022
Review titled Spire London East Hospital
Replied on 02 December 2022
Dear Daryll King, Thank you for taking the time to leave us your feedback. We are sorry to hear that you have had a negative experience. We believe a member of the team has now been in contact with you but should you wish to discuss this further, please email us on slepleasetalktous@spirehealthcare.com. Kind regards, Chris Burrows Hospital Director
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Review titled Waiting list changed my position
Rated 3 stars out of 5
by Aphrodite Jordanou - Posted on 19 July 2022
I've come at 12:30 on 190722 40 degrees told not to eat drink , at 3 pm. Nearly fainted went to reception desk asked what position I'm in , they couldn't say , the nurse head came and he said to me oh sorry you are now 4 th on the list it changed , I said till what time he said 6 pm, so I said time I have operation , then recover from aneathtestic then eat , how long before I leave to go home , it's ridiculous I'm so upset and I suffer anxiety and OCD, who changed me on the list !
Visited Gynaecology on July 2022
Review titled Spire London East Hospital
Replied on 21 November 2022
Dear Aphrodite Jordanou, Thank you for taking the time to leave us your feedback, we are sorry that you had a negative experience with us. Please could we ask you to email us on slepleasetalktous@spirehealthcare.com so that we are able to discuss this with you further. Kind regards, Chris Burrows, Hospital Director
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Review titled Wonderful care
Rated 5 stars out of 5
by Peter Colley Rm247 - Posted on 16 May 2022
Entering hospital for treatment can be a time of uncertainty and apprehension, but on arriving at Spire East London I was immediately put at ease by the caring attitude of the welcoming assistant. The care and attention I subsequently received from all of the staff was exemplary; everything was explained and all questions answered in a straightforward manner. The accommodation was excellent and the food extremely good, with an enormous choice. It's been a week now since my left knee was replaced and my progress is wonderful; little pain and mobility improving daily. There's no question that Spire is an excellent hospital and one that I would have no hesitation in recommending. My thanks to you all.
Visited Orthopaedics on May 2022
Review titled Spire London East Hospital
Replied on 13 June 2022
Thank you for taking the time to leave us your feedback. We are pleased that you had a good experience at Spire London East Hospital and awarded us with 5 stars. Your kind words have been shared with the teams. Kind regards, Peter Harris Hospital Director