Wychbury Medical Group - Ratings and reviews
Reviews
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Review titled Brilliant nurse
Rated 4 stars out of 5
by Mrs Jennifer Horton - Posted on 04 March 2024
Had a diabetic review with the practice nurse today. She was thorough, professional, friendly and treated me like an actual person, she spoke to me face to face instead of staring at the monitor, she listened to me and had some great ideas and advice about my condition and care. This nurse is an asset to this practice.
Visited March 2024
Wychbury Medical Group has not yet replied.
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Review titled Asthma nurse - very good
Rated 5 stars out of 5
by Karen Jones - Posted on 15 February 2024
I saw the asthma nurse today & she was very knowledgeable of my condition. Excellent time spent discussing my medication & lifestyle to ensure I was doing the best for my health.Thank you
Visited February 2024
Review titled Wychbury Medical Group
Replied on 26 February 2024
Dear Karen Thank you for taking the time to write a review. I'm pleased you had a positive experience and I can confirm that all feedback is shared with the team. Kind regards Sarah Reid, Practice Manager
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Review titled Awful receptionists
Rated 1 star out of 5
by Anonymous - Posted on 15 February 2024
Twice I have rang now about my 6 week old vomiting, last week I was told there was no appointments so ended up going to a and e to wait 7 hours to then be told he has congestion and a doctor should’ve seen him. I ring today to be told come in at 10.15 (it’s 10.05 am) I live 4 miles away and asked if they had anything after 2 was told rudely no I can’t be booked onto a sit and wait for half 2 as there’s still sit and waits for 10.15 surely a sit and wait is just that, so here I go again to take up another space in a and e again
Visited February 2024
Review titled Wychbury Medical Group
Replied on 26 February 2024
I'm sorry to hear about your experience when contacting the practice for an appointment. We do have an emergency duty doctor working every day for anything urgent. You said that you were offered an appointment and I can understand your frustration if you were told to arrive at 10.15 when it was already 10.05. We do ask staff to book the morning appointments first, but I would have expected that they would take into account that you were 4 miles away and apologise for this. If you would like me to look into your concerns further, please contact me at sarah.reid1@nhs.net. Kind regards Sarah Reid, Practice Manager
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Review titled Perfect
Rated 5 stars out of 5
by Barbara Wilcox - Posted on 14 December 2023
I had a phone conversation with a doctor on Wednesday after this call I went into panic mode. I called the surgery to ask for help. Had an appointment today lunchtime. Amazing doctor put my mind at rest. I can’t Thankyou enough
Visited December 2023
Review titled Wychbury Medical Group
Replied on 18 December 2023
Dear Barbara Thank you for sharing your experience. I will ensure this is shared with the doctor and I'm glad they were able to put your mind at rest. Kind regards Sarah Reid, Practice Manager
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Review titled Good practice
Rated 4 stars out of 5
by Pam Glaze - Posted on 27 September 2023
I had my flu jab on 26th September 2023 at Cradley Road Surgery. Lovely Nurse , she was very pleasant. However, two things , first of all, she did not confirm my name or date of birth. Then,when I enquired about my Covid jab, she said I was not eligible. I was puzzled because I am 70 and have a serious heart condition. I said I thought I was eligible, but she insisted I was not at the moment. When I got home I contacted the surgery to check, and was told that I am indeed eligible , as all adults over 65 can have the jab. I also checked the. NHS guidelines. I would have thought all staff should be aware of the guidelines, as this can lead to misinformation. Perhaps there is a training need. I have my appointment for the Covid jab all sorted now. I must say, everyone at all sites have always been very helpful, as have the Gp’s.
Visited September 2023
Review titled Wychbury Medical Group
Replied on 30 September 2023
Dear Pam Thank you for your feedback about your experience when you attended on the 26th September. I'm sorry that you weren't advised correctly about your eligibility for the COVID vaccine. I will ensure this is communicated to all staff to ensure this doesn't happen to anyone else. Kind regards Sarah Reid, Practice Manager
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Review titled Very impressed
Rated 5 stars out of 5
by Anonymous - Posted on 27 September 2023
I would just like to say how impressed I was yesterday. I rang your practice up at 12.30pm after finding my 88year old mom very poorly & you getting her an appointment for 2.10pm . What a pleasant surprise when the lady on the phone listened to my problem & used her common sense to get my mom an appointment so soon & seeing a lovely doctor who hopefully has treated my mom & stopped a visit to A&E! Thankyou Jayne Evans
Visited September 2023
Review titled Wychbury Medical Group
Replied on 30 September 2023
Dear Jayne Thank you for taking the time to leave a review. I'm really pleased that your mom was seen quickly and I will ensure this is shared with the team. Kind regards Sarah Reid, Practice Manager
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Review titled Great Pracrice
Rated 5 stars out of 5
by Charlotte Williams - Posted on 02 May 2023
Wanted to say thank you. I phoned up in the morning, I was in a queue but waited patiently Spoke to a lovely lady on reception after explained my problem she arranged a face to face appt with Senior Practice nurse at one of the surgeries for that very morning. 2 hours later I had been seen and tests completed, I was called with the results a couple of dayys later. Support and guidance given. I want to thank all the staff, people are very quick to critise and less likely to praise, but credit where credit was due. Thank you and keep up the good work it is very.much appreciated.
Visited April 2023
Review titled Wychbury Medical Group
Replied on 02 May 2023
Dear Charlotte, We really appreciate you taking the time to share your experience and will ensure this gets passed to the staff involved. Kind regards, Sarah Reid, Practice Manager
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Review titled Terrible Practice
Rated 1 star out of 5
by George - Posted on 02 February 2023
Terrible practice ignoring its potential patients (I'm not sure about the current ones). After liaising with them I've been waiting for over 3 (?!) weeks somebody to respond to my answer to them. Full ignore, this is what ive been facing! For three weeks! You are amazing their guys!
Visited January 2023
Review titled Wychbury Medical Group
Replied on 18 February 2023
Dear George, I'm sorry for the delay in responding to your online request. We have been able to look into this and feedback to you directly. I hope this has now been fully resolved. Kind regards, Sarah Reid, Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Jenni Jarrett - Posted on 27 July 2022
Unfortunately I’m always having to make appointments for the gp it will be a miracle if I don’t see one every week. Most the staff know me on first name terms when ringing in on the morning I get really bad anxiety about asking for another appointment Inyet I don’t ever get mocked or have attitude in which I’m so greatful for. It is honestly such a caring practice. As for the gp’s I tend to stick to the same ones as they know my history and medical needs. Every single one make me feel cared about they all go above and beyond for me and also getting me the services I need. It is a amazing surgery I would be truly lost without them
Visited May 2022
Review titled Wychbury Medical Group
Replied on 01 August 2022
Dear Jenni, Thank you for sharing your feedback. I will make sure this is shared with the team. Kind regards, Sarah Reid, Practice Manager.