Wellington Medical Practice - Ratings and reviews
Reviews
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Review titled Rude and useless !
Rated 1 star out of 5
by Anonymous - Posted on 17 February 2024
After getting a call back speaking to a pharmacist ( not a GP ) who knows nothing about me & my illnesses she requested bloods to be done but messed up my blood forms using my childhood address from 35+ years ago , receptionist refused to request my right address on the form insisted it wasnt done by my practice lol , This receptionist is always the same shes an a** now im in limbo what todo they wont do my bloods until address is changed on the form which has to be done by my GP . Absolutely shocking staffing who dont want to do anything ( my GP is excellent when you can get an appointment with them very rare ) Receptionist is the problem always has been dosent want todo naff all, ivev been with this practice since birth im now 48 , past few years this practice has gone down hill !! Still needs alot of improvement they are messing with peoples lives !!
Visited February 2024
Wellington Medical Practice has not yet replied.
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Review titled Shocking
Rated 1 star out of 5
by Anonymous - Posted on 20 February 2024
Absolutely shocking Doctors. Filled in travel forms which they lost then had to go back and fill in again…. Asked for a prescription for myself as I had one last time and now they saying they don’t give it on prescription.
Visited February 2024
Wellington Medical Practice has not yet replied.
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Review titled Very unprofessional service
Rated 1 star out of 5
by Anonymous - Posted on 24 January 2024
Phoned for an appointment as my son has been ill ,was promised to hear back from a clinician. I got a call back however the so called clinician declined to speak with me and passed on messages through the call handler..who was just as rude. Am a clinician myself and know that this is not in any way shape or form how to deliver a safe,caring or efficient service..
Visited January 2024
Wellington Medical Practice has not yet replied.
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Review titled Felling let down
Rated 1 star out of 5
by Anonymous - Posted on 03 January 2024
The practice phone message waiting system message isnt empathetic or helpful and conveys a treatening, accusatory, unhelpfull tone to callers, this is the last thing thats appropriate for those seeking medical assistance.
Visited January 2024
Review titled Wellington Medical Practice
Replied on 10 January 2024
Thank you for your feedback, if you would like to contact the practice at wmp.complaints@nhs.net we can discuss this further.
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Review titled Appaling Practice
Rated 1 star out of 5
by Anonymous - Posted on 02 January 2024
Requests to see a Dr has never been prompt or easy now the electronic system is time consuming, calls not answered and return call requests not returned and telephone staff unhelpful and obstructive.
Visited January 2024
Review titled Wellington Medical Practice
Replied on 10 January 2024
Thank you for your feedback, I am sorry to learn that you are unhappy with the new e-consult system. We have received lots of positive feedback from other patients using the system. If you would like some support to use the system, please contact the practice at 01952 226000.
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Review titled Great practice
Rated 5 stars out of 5
by Susan Buttle - Posted on 17 December 2023
I had a problem so I spoke to my practice receptionist, soon after I had a call from the duty Doctor who listened to my symptoms .. I had to collect antibiotics from the chemist soon after. A few days earlier my husband rang about a problem following surgery, he was seen by the duty doctor 30 minutes later. I think we are so lucky with our Medical Centre they do their very best for us.
Visited December 2023
Review titled Wellington Medical Practice
Replied on 10 January 2024
Thank you for your feedback. It is very much appreciated. This has been shared with the rest of the team.
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Review titled Not fit for purpose
Rated 1 star out of 5
by Anonymous - Posted on 29 November 2023
Rang at 14.00 as asthma symptoms had worsened. Call handler put me hold to speak with a clinician. Response was the practice was at full capacity so advised to call NHS 111. I asked to speak to practice ma ager but was informed this was not possible. Appears that unless you are lucky to get a call answered in the morning you won't get a service. Out of capacity but still taking on new patients. This practice has been rated sub standard previously and urgently requires the relevant authority to review it
Visited November 2023
Review titled Wellington Medical Practice
Replied on 10 January 2024
Thank you for your feedback, we now operate an e-consult service to assist patients contacting the practice. If you wish to discuss your complaint further please contact wmp.complaints@nhs.net
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Review titled Would not recommend
Rated 1 star out of 5
by Andrew Huss - Posted on 22 December 2023
I'm not surprised this is the bottom of the list when it comes to GP surgery's in Telford, the service to begin with is shocking, there is no empathy or understanding from either front of house staff or anyone else for that matter, which for a medical practice you'd think would be their top priority. Just to be able to see a GP there is a barrage of nonsense which includes several phone calls, then you have to speak to a pharmacist, then a clinician only to be be told my query is above their head and that I'd need to speak to a specialist... but they're the ones who told me to go to you? I know confusing right. Funny part, they have a review next to the reception desk where it's almost green across the board for service, it's from 2018 can you please update it to reflect your current standards. I dont understand how a GP surgery that is meant to help people can be the total opposite, it's like they're doing you a massive favour booking you an appointment and seeing you, do they not realise they deal with people who are ill, in chronic pain, have mental health issues and worse. They are rude, don't listen and try to fob you off instead of actually trying to help, I just hope that their ineptitude doesn't hurt someone else.
Visited November 2023
Review titled Wellington Medical Practice
Replied on 10 January 2024
Thank you for your feedback. If you would like to discuss this further, please contact the practice at wmp.complaints@nhs.net.
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Review titled Inappropriate triage
Rated 3 stars out of 5
by Anonymous - Posted on 11 September 2023
I am writing on behalf of my mother who is 89 years old. She often has issues understanding the receptionist. I would like to suggest that the people doing triage slow down, speak clearer and/or louder to help. My mother requested a doctor's appointment, but the triage sent her elsewhere, though she wasn't entirely sure what/where. She could not understand the response. She said so at the time, but got exactly the same flood of words in the same voice, speed etc. So, she found herself with the physio. The physio said he couldn't help her! (unsurprising), but then he did not accompany her to reception to ensure the she got to see a duty doctor, which is what should have happened in this case, to recognise that the triage system had made a mistake. As a result reception were not made aware of the error in triage. At reception she was offered an appointment on the Monday only. She had open sores on her hands and has been suffering for some time. Should she have gone to A&E? She is tired of trying to be assertive at 89 and feels let down. I feel let down on her behalf. I can't always be there when she calls to help her and to make sure that she gets to see the appropriate person. Please can the triage system be improved so these sorts of situations do not arise.
Visited September 2023
Review titled Wellington Medical Practice
Replied on 19 September 2023
Thank you for your feedback. Please can you contact the practice either via email wmp.complaints@nhs.net or telephone so I can look into this further for you.
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Review titled Perhaps things are changing????????
Rated 3 stars out of 5
by Anonymous - Posted on 11 June 2023
Yes: I had a very positive experience, so felt that this should be shared. I booked two appointments for my elderly parents on the same day 15 mins apart, with the help of a very pleasant lady over the phone. My parents attended their appointments , I then received a telephone call later that day from the practice asking how my father was , as they were concerned about him. Above and beyond my expectations.. Thankyou.
Visited May 2023
Review titled Wellington Medical Practice
Replied on 31 August 2023
We are glad to hear that you had a positive experience, Thank you for taking the time to leave your feedback.