Carrington House Surgery - Ratings and reviews
Reviews
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Review titled No appointments available
Rated 2 stars out of 5
by Anonymous - Posted on 28 March 2024
We have been trying to get an appointment for the past 2 weeks. My husband has asthma and was having difficulties breathing. We were offered an appointment in April. That was three weeks away. We eventually called 111 and there were no emergency appointments available at the surgery so we went to the hospital. We were told that he needs a medication that can only be prescribed by the doctor but when we try to call the surgery we can never get an appointment or have even been able to talk to anyone. We have been greeted by a voicemail each time. It is very disappointing that we cannot even get to talk to a doctor.
Visited March 2024
Review titled Carrington House Surgery
Replied on 02 April 2024
Dear Anonymous I am sorry you have been experiencing problems getting an appointment, we have been short staffed due to sickness. Unfortunately as I do not know who you are I am unable to investigate this for you. You can wait on the phone to speak to a receptionist, the voicemail is just informing you if we have no on the day appointments left. Have you tried our alternative methods of booking an appointment? Patient access and econsult (details can be found on our website https://www.carringtonhousesurgery.nhs.uk/ ) If you require further help please do call us and speak to our reception team and they will be able to assist you further.
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Review titled Extremely bad service from the Reception team
Rated 1 star out of 5
by Anonymous - Posted on 08 March 2024
Been trying all week to get a doctors appointment from Reception for my 3 year old been told to call 8:30 to get a same day appointment it’s now Friday and after 5 days of trying been told I cannot get an appointment and next available date is next month 8th April which is 4 weeks away when my toddler is sick and up all night. Do not join this surgery worse decision my life all I need is my child to be seen by my GP and get a referral for private treatment and I can’t get a face to face appointment. Worse NHS surgery! Reception staff are so unhelpful!
Visited March 2024
Review titled Carrington House Surgery
Replied on 11 March 2024
Dear Anonymous I am sorry you have been experiencing problems getting an appointment, we have been short staffed due to sickness. Unfortunately as I do not know who you are I am unable to investigate this for you. Have you tried our alternative methods of booking an appointment? Patient access and econsult (details can be found on our website https://www.carringtonhousesurgery.nhs.uk/ ) If you require further help please do call us and speak to our reception team and they will be able to assist you further. Kind Regards Practice Manager
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Review titled Bad experience - not patient friendly
Rated 1 star out of 5
by Anonymous - Posted on 06 December 2023
Over last few weeks , unable to get appointments for my self and my child. Had to go to urgent care. Appointments are all gone when you ring at 8.30. Then we needed travel vaccines and these specific ones are free on the NHS. I was told they haven’t got them and to get them from a local pharmacy. Where they are £35 , £38, £45 each. So for a family u are paying a huge amount. They are free on the NHS. Tetanus, Typhoid and Hepatitis A are all free travel vaccines. Why do we have to pay then. ? I have been working for the NHS for over 30 years and i am absolutely disgusted by this surgery, no appointments and no vaccines when you need them. I would rate them 2/10. When we registered in 2013 i would have given them 10/10. Over the years with change of staff/drs the service provided now is of a poor standard!
Visited November 2023
Review titled Carrington House Surgery
Replied on 11 December 2023
Dear Anonymous I am sorry you have had issues trying to book an appointment via the telephone. We have several ways to book an appointment, by Telephone and Patient Access you can also complete an Econsult. Please look at our website for additional information https://buckshealthservices.co.uk/carrington-house-surgery When you collected the travel forms from reception you were advised these need to be completed 6 weeks prior to travelling, you were travelling in less than 2 weeks which does not allow us enough time to process your request especially with a large group. You still decided to complete the forms, unfortunately we were not able to help with such short notice. We have given you a detailed response to your email. Kind Regards Debbie Practice Manager
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Review titled Don't use technology correctly
Rated 1 star out of 5
by Anonymous - Posted on 04 September 2023
The surgery don't help themselves. Yes, they are understaffed, but they don't make use of the technology they have. They post around 2 appointments a day on patient access and only turn on econsult for about 20 minutes. Why not leave econsult on 24hrs a day and process in the order received? Much more could be done to make the service more efficient than it is today. Whenever you visit the surgery it is empty of patients but full of admin staff sitting behind the desk having a chinwag. There is no urgency to greet you. Please enable the technology to improve access to services. It is a waste of public funds buying a service you use for a tiny percentage of the time.
Visited September 2023
Review titled Carrington House Surgery
Replied on 05 September 2023
Dear Anonymous I am sorry you feel we are not making use of our technology. We do have patient access and Econsult and we use these within our capacity. It would be unsafe for us to leave Econsult on and work through it in order as serious issues could get missed. Our staff do not stand around and chinwag they are quite possibly discussing other patients, they are there to help and assist patients. Kind Regards
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Review titled Feeling blessed
Rated 5 stars out of 5
by Sue Gleen - Posted on 01 September 2023
I was so lucky to get a last minute cancellation today. I can't put into words how thankful I am. The gentleman I spoke to was very helpful, polite and professional, so happy,I feel he may be new but he was amazing. Thank you so very much for your kindness and support, I am truly so thankful for the service you provide, amazing surgery, bless you all xx
Visited September 2023
Review titled Carrington House Surgery
Replied on 05 September 2023
Dear Sue Thank you for taking the time to leave a positive feedback, it is always nice to be able to pass this back to the team. The gentleman you are referring to has read your comment and is very happy he was able to offer you a great service. Thank you
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Review titled Physiotherapist appointment
Rated 3 stars out of 5
by H. Ewing - Posted on 22 June 2023
After being unable to get a phone appt with the GP I was offered an appt with the physiotherapist. I needed strong painkillers for an ongoing back problem. A really good experience and got a prescription for said painkillers. Probably could have been done over the phone which would have been better as the car journey made my back worse, so I've been up since 3.45am as sitting in the armchair is more comfortable than the bed. But that said the surgery staff are very helpful, I don't envy them their difficult job!
Visited June 2023
Review titled Carrington House Surgery
Replied on 03 July 2023
Hi H Ewing Thank you for taking the time to comment. We are pleased you had a positive appointment with our Physiotherapist and you are happy with the staff and service received by Carrington House Surgery Your post will be shared with the whole team. We can learn as much from a compliment as we do from a complaint. Kind Regards
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Review titled Good service
Rated 4 stars out of 5
by Anonymous - Posted on 29 June 2023
I took medicine for pain but still I need some exercise .So I have been surgery.Staff are friendly and helpful.Very good explanation.
Visited June 2023
Review titled Carrington House Surgery
Replied on 03 July 2023
Hi Thank you for taking the time to comment. We are pleased you are happy with your appointment and the service received from Carrington House Surgery Kind Regards
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Review titled Appointment
Rated 1 star out of 5
by Anonymous - Posted on 06 June 2023
It’s the worst surgery every I am always unable to get appointments. I have been on the phone 8:30am on the dot and waited 45 minutes then they say no appointments left. My son had tonsillitis they keep giving him antibiotics but no referral or being able to diagnose. I feel really let down and their service is so appalling. I understand the pressure of NHS but this surgery is at the next level. Even if you check their review on google map it states exactly how their service is running and yet nothing has been done about it.
Visited June 2023
Review titled Carrington House Surgery
Replied on 12 June 2023
Dear Anonymous I am sorry you have been experiencing problems getting an appointment, unfortunately as I do not know who you are I am unable to investigate this for you. Have you tried our alternative methods of booking an appointment? Patient access and econsult (details can be found on our website https://www.carringtonhousesurgery.nhs.uk/ ) You mention your son has been prescribed antibiotics so you have managed to speak to a clinician and have a diagnosis of tonsillitis. If you require further help please do call us and speak to our reception team and they will be able to assist you further. Kind Regards Practice Manager
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Review titled Improving practice
Rated 4 stars out of 5
by Janet Banks - Posted on 22 June 2023
The practice at last seems to be trying very,very slowly to get back to the first class surgery we knew for over 40 years until Covid. My experience this week (having not seen a doctor since before Lockdown) was excellent with both the doctor and the new in-house physio. There's still a way to go Carrington House, but the only way is up!
Visited June 2023
Review titled Carrington House Surgery
Replied on 26 June 2023
Hi Janet Hi Thank you for taking the time to comment. We are pleased you are happy with the service you have received from Carrington House. We are still short staffed and do not have enough GP's (National shortage) but trying to employ different clinicians so patients are seen when needed. Kind Regards
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Review titled Gone downhill since covid
Rated 1 star out of 5
by Anonymous - Posted on 29 June 2023
This surgery was widely known and respected as being decent prior to covid. Since then it seems to be a struggle to get anything from them and the reputation has plummeted. Phone appointments always preferred over face to face and even then they are like gold dust. You call at 8.30am and if you are a minute late you have no chance of getting anything and have to try the daily lottery again the next day. Meanwhile you are kept on hold and told to use apps which never have appointments available on them. Often too immediately at 8.30 you are told there are no appointments for the day via a recorded message which is often a lie. There are a few good doctors here if you are luckily enough to get to see them on the most part I don’t rate them at all now. There is a huge number of admin staff there who are on the most part quite rude and unhelpful. If you visit in person they take an age to greet you. Really feel like they don’t care about the community and simply don’t want to see people. Covid seems to have made people lazy but there seems to be very little incentive for anyone to do better as most people seem to accept that the service is poor.
Visited June 2023
Review titled Carrington House Surgery
Replied on 03 July 2023
Dear Anonymous I am sorry you have been experiencing problems getting an appointment, and find some of the reception staff to be rude unfortunately as I do not know who you are I am unable to investigate this for you. Have you tried our alternative methods of booking an appointment? Patient access and econsult (details can be found on our website https://www.carringtonhousesurgery.nhs.uk/ ). These appointments are not unlimited and once they are booked you will not be able to see them. If you require further help please do call us and speak to our reception team and they will be able to assist you further.