Beeches Surgery - Ratings and reviews
Reviews
-
Review titled Amazing turnaround
Rated 5 stars out of 5
by Anonymous - Posted on 11 April 2024
Been with this practice for years and prepost covid was thinking of leaving as it was so stressful and upsetting dealing with the receptionists and trying to get seen. Recently my experiences have been wonderful. Ive been able to get appointments, the staff have been polite and efficient and the dr I saw was so dedicated ,and thorough. I felt cared for and I wanted to say Thank you for making my overall experience so pleasant . We know its a hard and sometimes thankless job but I wanted to know that this change in the way you deal with your patients is so appreciated and has not gone unnoticed. The nurse I saw was also very efficient so thanks the whole team .
Visited April 2024
Review titled Beeches Surgery
Replied on 17 April 2024
Dear Patient, Thank you for your encouraging feedback. We are always endeavoring to provide the best care to our patients and its humbling to hear it has been noticed and is appreciated. I have shared your feedback with the staff. Kind regards, Beeches Surgery.
-
Review titled Great Service
Rated 5 stars out of 5
by Elizabeth A - Posted on 05 March 2024
I come to the GP quite often and i always receive great service. One time, I had been Informed I had high cholesterol the previous week and when i came back, the doctor i saw was very helpful. He explained the bad & good cholesterol, how to improve my lifestyle and I was really impressed because he didn’t rush me out the door !! Sadly I’ve forgotten his name but he is a consultant GP. Keep up the good work Beeches Surgery!
Visited January 2024
Review titled Beeches Surgery
Replied on 18 March 2024
Dear Ms. Elizabeth, Thank you for your positive feedback. We are happy that your concerns were taken care of and you were looked after by the staff. We will share your feedback with the GP. Kind regards, Beeches Surgery
-
Review titled Speedy Service
Rated 5 stars out of 5
by Hugh - Posted on 09 October 2023
I handed in a letter at the Surgery requesting routine blood tests last Wed afternoon. At 3pm the next afternoon I received a text message from the Surgery informing me that the blood test paperwork was ready for me to collect. That's what I call excellent service. Thank you.
Visited October 2023
Review titled Beeches Surgery
Replied on 11 October 2023
Dear Hugh, Thank you so much for your feedback, we will pass it to our team as its very encouraging for the staff to hear that their hard work is getting appreciated. Thanks again and please contact us if you need anything else. kind regards, Beeches Management Team.
-
Review titled Last minute appointment
Rated 4 stars out of 5
by Sue Harrison - Posted on 19 October 2023
I was able to get an appointment for today when I expected to have to ring tomorrow morning. I normally find that it is hard to get an appointment for the same day so I am relieved to have been able to get this one.
Visited October 2023
Review titled Beeches Surgery
Replied on 23 October 2023
Dear Sue, Thank you so much for your response. We are very happy that we were able to give you an appointment on the day. We will pass your feedback to the staff. Kind regards, Management team.
-
Review titled Super professional service
Rated 5 stars out of 5
by Sean Crowley - Posted on 19 October 2023
At very short notice, the Beeches Surgery team was able to register my wife as a patient and offer her an immediate appointment with a doctor. A very impressive performance which was incredibly significant for us, given how poorly my spouse was.
Visited October 2023
Review titled Beeches Surgery
Replied on 23 October 2023
Dear Sean, Thank you so much for your feedback. We appreciate your positive feedback and will pass it on to the reception team. Kind regards, Management Team.
-
Review titled Wonderful service
Rated 5 stars out of 5
by Siobhan Chadd - Posted on 22 May 2023
Wonderful service. Lovely receptionists, easy to get through on the phone and get an appointment with the Dr and nurse. All my enquiries were answered and looked into. Thank you.
Visited May 2023
Review titled Beeches Surgery
Replied on 23 May 2023
Dear Siobhan, Thank you for your feedback , it is much appreciated. I will pass on your comments to the team, it is very encouraging to hear your positive experience with our surgery. Best wishes.
-
Review titled Efficient system
Rated 3 stars out of 5
by Anonymous - Posted on 10 May 2023
Just a thank you; I left a query online about accessing records and was telephoned less than 24 hours later with appropriate information. There was also a follow up call.
Visited March 2023
Review titled Beeches Surgery
Replied on 23 May 2023
Dear patient, thank you for your feedback, it is much appreciated. I am so glad that the new service on accurx online booking as working as planned. Best wishes, Aleema
-
Review titled Very efficient service
Rated 4 stars out of 5
by Dorothy Porter - Posted on 10 March 2023
I have found reception staff to be very helpful and responsive. Following blood tests I called the next day to arrange an appointment expecting to wait a week or so for results to be back, the receptionist informed me the results were in and already commented on by GP who asked for a telephone consultation with me, I had that discussion with the GP on the same day, and medication was prescribed and started 1 day after blood test taken. This is a fast efficient service.
Visited March 2023
Review titled Beeches Surgery
Replied on 23 May 2023
Dear Mrs Porter, Thank you for your feedback, it is much appreciated. I am so pleased that you had a timely appointment with the GP for your queries. I will pass on your comments to the team and it is very encouraging to hear positive remarks for their hard work. Best wishes, Beeches Surgery
-
Review titled Practice managed terribly
Rated 1 star out of 5
by Anonymous - Posted on 24 February 2023
This used to be a great practice but they seem to have a high admin turnover and each member of staff seems to be more unhelpful than the last. My last telephone calls with them were rude, unprofessional and incredibly unhelpful. They also still do not see patients with Covid no matter the situation or how vulnerable the patient is whereas many other practices just put measures in place to allow them to do this. The practice is not run well and they do not book face to face visits, you instead need to go through a telephone visit first. If it’s something that needs to be seen or listened to such as a rash, a lump or suspected breathing complications (which you’ve already explained to the receptionist) they will still book a telephone appointment first. If this is to save time it only wastes everyone’s time. The receptionist always asks why you need to see the Dr but there doesn’t seem to be any triaging here like there is at other practices or like they used to do prior to Covid. Rather than offering a face to face for something urgent and important but not yet an emergency they will advise you to go to an urgent care centre or A&E to have a face to face appointment instead although it is not an emergency and that is not what those services are for. A couple of the Drs here are fantastic but they also have many Drs and nurses who come and go (possibly locums) who are terrible and have given me personally conflicting and scarily incorrect information and advice. If you aren’t happy with the service you can complain to the Practice Manager, however whenever I am physically in the Drs surgery the receptionist is always on the phone telling someone they can complain to the Practice Manager or that the Practice Manager will call them back. However, looking at the reviews here the surgery is stating that they take the care of their patients seriously and ask reviewers to contact the Practice Manager to discuss the issue. This standard template response further impounds that the surgery do not care about their patients. I am sure this review will get the same or similar response. There seem to be a lot of reviews on here about the telephone system, this has been a problem going back years. The surgery are aware of the issues but do not rectify it which is so frustrating when you have to keep calling the surgery 100 times at 8am if you want any hope of an appointment. You also cannot book future appointments, they only offer same day and either morning or afternoon so you wait by the phone all day. If you miss the call you’ve missed your chance, they will not call back and you cannot reach the dr through reception. Since Covid, the surgery has become abysmal and the level of care has dropped to substandard levels. The admin staff are awful and common sense working and patient care no longer seem to prevail here. It’s very sad. We are tired of all the issues and like many others are looking to move our family to another Drs surgery.
Visited February 2023
Review titled Beeches Surgery
Replied on 02 March 2023
Many thanks for your feedback. We are very sorry to hear of your experience. Please be assured that we have infection control procedures in place to allow face to face review of covid patients ( usually after triage). Please also be aware of the unprecedented demand for appointments in primary care nationally. We are constantly looking at appointment access and ways to improve it. Please note we do currently offer pre booking of appointments with Doctors, Nurses and other healthcare staff. We would welcome if you would please contact our practice manager to discuss your concerns further. Once again many thanks.
-
Review titled Lovely staff
Rated 4 stars out of 5
by Anonymous - Posted on 03 March 2023
I regularly attend appts with the nurses here and the whole team are so lovely every time I go. I get booked in with no hassle and I'm seen on time. Thanks for everything you do.
Visited October 2022
Review titled Beeches Surgery
Replied on 23 May 2023
Thank you for your feedback, we are happy to hear that our appointment system is working as we intended. I will pass on your comment to the team. Best wishes, Beeches Surgery