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Balham Park Surgery - Ratings and reviews

Reviews

Displaying 1 to 10 of 14

  1. Review titled Mixed experience

    Rated 3 stars out of 5

    by Eamonn McBride - Posted on 04 March 2024

    I’ve had mixed experiences at Balham Park Surgery. All the Doctors and Nursing staff I have seen have always been lovely, professional and very helpful but I’ve had other instances such as requesting a sick note and being told no one can look at my request for ten days, despite explaining that this risks me being put down as unauthorised unpaid leave at work (during a recession and cost of living crisis), and I also had some investigations at hospital, the results were sent to me GP as I can see on my NHS app but it’s been over three weeks and no one has contacted me to discuss them. Instances like this really impact patient experience and cause additional stress.

    Visited March 2024

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    Review titled Balham Park Surgery

    Replied on 25 March 2024

    Dear Mr McBride, Thank you for taking the time to leave us a review. I am sorry that your recent experiences at the Surgery haven't been entirely positive. I am glad to hear that our clinical team are providing you with good care. With regards to your sick note request, these can take up to 10 days to process but are always backdated. We do advise patients when having blood tests that they need to make contact with the surgery regarding the results. If results are of concern, we do actively contact patients. If you would like to discuss anything further with me, please do contact me at the surgery. Kind regards Jo Foley Practice Business Manager 02087728772

    Report as unsuitable


  2. Review titled terrible care navigation and impossible appointments

    Rated 1 star out of 5

    by Anonymous - Posted on 19 December 2023

    It's approaching impossible to get an appointment with the surgery despite having an acute medical problem that needs immediate care. I spoke with the care navigators twice and in both instances they ignored the details of my situation and told me I would have to wait 10 days for a telephone appointment - suggesting, in fact, that I should be grateful to have even this. It has been an appalling experience and the worst medical experience in memory. I am without any recourse as I am unable to speak with a Dr as we approach Christmas.

    Visited December 2023

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    Review titled Balham Park Surgery

    Replied on 25 March 2024

    Thank you for taking the time to leave us a review. I am sorry that you have not had a very good experience in making an appointment with us. Since you posted your review, we have made significant changes to the way patients can request an appointment. Please see our website for further information www.balhamparksurgery.co.uk If you wish to discuss any of your concerns further, please do contact me at the surgery Kind regards Jo Foley Practice Business Manager 02087728772

    Report as unsuitable


  3. Review titled Really impressed

    Rated 5 stars out of 5

    by Emma - Posted on 04 August 2023

    Moved to this surgery around a month ago due to my previous one closing. Was worried about my daughter who became unwell overnight so called the surgery for the first time. The receptionist was polite and efficient and said I would get a phone consultation within the next three hours! This was somewhat unexpected given at my old doctors it was very much hit or miss whether I could get on the day contact with a GP at all. Not only did a doctor call me within half an hour but they also arranged for me to have a face to face consultation straight away as she was concerned about the symptoms. Both the doctor on the phone consultation and the face to face consultation were really lovely and thorough and it has made me feel extremely reassured for any future health issues my family may have.

    Visited August 2023

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    Review titled Balham Park Surgery

    Replied on 09 August 2023

    Dear Emma, Thank you for taking the time to leave a review. I ma very glad to here that you have found the service responsive and reassuring. I will ensure that this feedback is passed on to the whole team. Kind regards Jo Foley Practice Business Manager

    Report as unsuitable


  4. Review titled New patient experience

    Rated 5 stars out of 5

    by Rosaleen Elliott - Posted on 04 July 2023

    Moving from another local surgery due to its closure, I was worried as I'd been happy and with the previous one for 34 years. The service, attention to detail and swift response at Balham Park have been impressive. The staff is helpful, patient and friendly, and the locum GP assigned to me has outdone any expectations I had. I've seen him twice so far and I would like him to become my named doctor.

    Visited July 2023

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    Review titled Balham Park Surgery

    Replied on 06 July 2023

    Dear Rosaleen, Thank you for taking the time to leave us this 5 star review. We are so happy to hear that you have had a very positive experience with the practice. I will ensure that this review is passed on to the whole team. Kind regards Jo Foley Business Manager

    Report as unsuitable


  5. Review titled Wonderful practice

    Rated 5 stars out of 5

    by Joanne - Posted on 07 June 2023

    My doctor has always taken the greatest of care to find the best way forward for my health and treatment. Such kindness and patience are shared throughout the practice by all I have been involved with. Thank you all

    Visited June 2023

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    Review titled Balham Park Surgery

    Replied on 20 June 2023

    Dear Joanne, Thank you for taking the time to leave us your review. We are very happy that you have had such a positive experience with us. The review will be passed on to the whole team. Kind regards Jo Foley Practice Business Manager

    Report as unsuitable


  6. Review titled Impossible to book appointments

    Rated 2 stars out of 5

    by Anonymous - Posted on 18 June 2023

    This surgery has made it near on impossible to book appointments. Neither the patient access or nhs app will let you book a GP, and thier website sends you off for some horrific AI triage stuff that still doesn’t get you a booking. Thier website goes on to tell you to only call “if you really really can’t do it online” (just to frustrate you a little more…). Which you can’t. Why can’t I just book an appointment like anywhere else?

    Visited June 2023

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    Review titled Balham Park Surgery

    Replied on 20 June 2023

    Thank you for taking the time to leave us a review. I am sorry that you have not had a positive experience with us, and wondered if at all possible if I could discuss this with you further? If you are able to, please email me joanne.foley2@nhs.net or call the practice on 02087728772, so that we can discuss your concerns. Kind regards Jo Foley Practice Business Manager

    Report as unsuitable


  7. Review titled Great practice

    Rated 5 stars out of 5

    by Anonymous - Posted on 02 June 2023

    As a new patient I was amazed by the efficiency, courteousness and overall pleasantness of my first experience with reception staff, Health Care Assistants and doctors. I felt everyone was interested in helping and responding to questions.

    Visited May 2023

    Report as unsuitable

    Review titled Balham Park Surgery

    Replied on 06 June 2023

    Thank you for taking the time to leave us this very positive review. We are very grateful for your feedback. I will ensure this is passed on to the whole team. Kind regards Jo Foley Practice Business Manager

    Report as unsuitable


  8. Review titled Rude Telephone Staff

    Rated 2 stars out of 5

    by Anonymous - Posted on 16 May 2023

    Telephone staff extremely rude, no patience or sympathy and sarcastic. Completely unnecessary, I asked for an urgent prescription and she was so unhelpful.

    Visited May 2023

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    Review titled Balham Park Surgery

    Replied on 06 June 2023

    Thank you for taking the time to leave a review. If possible, I would like to discuss your experience in more detail with you, so that changes can be made to prevent this from happening again. Would you be able to call the practice on 02087728772 and ask for Jo Foley? Kind regards Jo Foley Practice Business Manager

    Report as unsuitable


  9. Review titled Absolutely horrifying experience - Not sure is legal

    Rated 1 star out of 5

    by Goncalo Cardoso - Posted on 25 May 2023

    Me and my wife are registered in the practice. Today 25/05/2023 she woke up very dizzy not being able to stand. I called the practice for a medical emergency. The practice told me over the phone that they unilaterally de-registered my wife because of a letter they sent in 01/2023 which they did not have any response. I told her we never got any letter and that I was having a medical urgency. I even asked the lady at the phone to pass me to her manager which she told me she could not do because "management was in a meeting". Finally they told me to go to A&E or dial 111 and hung up. I was left speechless. The service our family got was damaging and not humane. Please be careful if you rely on this practice.

    Visited May 2023

    Report as unsuitable

    Review titled Balham Park Surgery

    Replied on 06 June 2023

    Dear Mr Cardoso, Thank you for taking the time to leave this review. I apologise for the experience you have had with the practice. I will make contact with you in the next few days to discuss this and see what can be done to change the situation as it stands. In the meantime, if you wish to speak to me sooner, please contact the practice on 02087728772 and ask for Jo Foley. Kind regards Jo Foley Practice Business Manager

    Report as unsuitable


  10. Review titled Absolutely excellent service

    Rated 5 stars out of 5

    by William M - Posted on 09 November 2022

    Everyone knows the pressure the health care system is under. I hadn’t seen a GP for years and was fearing that it would be impossible to get an appointment. But, I got one in no time, fantastic GP who got me a health check and blood test a few days later, referred me for various issues and has telephoned me three times to keep me updated. Superb service, thank you.

    Visited November 2022

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    Review titled Balham Park Surgery

    Replied on 06 June 2023

    Thank you for taking the time to leave us this review. We are very grateful. The feedback will be passed on to the whole team. Kind regards Jo Foley Practice Business Manager

    Report as unsuitable