Modality East Surrey Medical Practice - Ratings and reviews
Reviews
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Review titled Merger has not gone well
Rated 1 star out of 5
by Anonymous - Posted on 15 November 2023
Due to the apparent mis-management of the recent merger, it seems no longer possible to book appointments online. The information supplied by SMS about changing the GP practice name online was wrong and bore no resemblance to the actual options. Their note to contact support and not them if there are problems is horrendous given that it is them who have created this mess. Does no one bother to do things properly anymore? This does not bode well for any treatments - I'll be going direct to the local hospital in future.
Visited November 2023
Review titled Modality East Surrey Medical Practice
Replied on 16 November 2023
Dear Patient Thank you for taking the time to leave your feedback and I am really sorry that you have had such a poor experience. If I could ask you to call the surgery at your earliest convenience in order that we can help you resolve this matter. Thank you Claire Jardin Patient Services Manager
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Review titled Well done for messing up once again
Rated 1 star out of 5
by Karmen - Posted on 23 August 2023
I do not know how many times you can mess up until you actually change. Stop telling people that you are working under pressure because of shortage of staff. If your staff are good, I do not need to write this review and yes you will be getting a complaint letter off me too. Who ever in your team who does patient referrals should win a medal for the most rejected referrals. This person managed to get my referral rejected 3 times because she did not filled in the Proforma form which was sent to her by the team she has been referring to on several times. Before you asked, I have spoken to the team who keep rejecting the referral. Now my referral is for definite been rejected now. Thank you for doing your job so well that you certainly does not care about the patient. If you did care about the patient, you would have picked up the phone and call to ask why was the referral been rejected so many times.
Visited August 2023
Review titled Modality East Surrey Medical Practice
Replied on 28 November 2023
Dear Karmen I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled you don't get to see a GP
Rated 1 star out of 5
by Anonymous - Posted on 15 July 2022
Utterly disappointing experience. Having done an e consult and asked to attend the surgery I was given an appointment with a physician associate and not with a GP. They instilled absolutely no confidence in me, first not having been aware of the e-consult and second not asking questions about one of the key areas I had attended for. Smallfield surgery has some great GPs, what a shame they have gone down the route of physician associates. They are simply not the same as the GPs and should be avoided.
Visited July 2022
Review titled Modality East Surrey Medical Practice
Replied on 20 July 2022
Dear Patient Thank you for taking the time to leave feedback. I am sorry you felt you had a poor experience with the surgery. If you would like to contact the surgery I will be able to look into this for you. Julie Gerrish Patient Services Manager.