Dr Curran & Partners - Ratings and reviews
Reviews
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Review titled Worried parent. Bad service.
Rated 1 star out of 5
by Anonymous - Posted on 17 May 2023
After waiting a month for a telephone consultation for my children ( was told I had to have a telephone consultation when I asked for an on-person app) the receptionist booked it informing me I would br called in the am. Today I was called at 7:03 am. This call I missed (getting my children ready for the school run). The very helpful Dr. left a voicemail stating a number I should call back. This was the surgery contact number which is not answered until after 8 am. I suspect my children are suffering with mould sickness and I have found worrying lumps on my child’s neck which I would like clinical advise on. This is now way to run a health service.
Visited May 2023
To report this as unsuitable, please contact the service desk
Review titled Dr Curran & Partners
Replied on 26 September 2023
Dear Anonymous, Thank you for taking the time to leave us feedback. We are sorry to hear you have had to wait for an appointment. Generally, we offer routine appointments in less than 2 weeks or sooner. In an emergency, we can offer appointments on the same day. The GP will decide which patients need to be seen urgently so you may need to describe the symptoms to our reception staff. We prioritize children, based on their symptoms as often they need to be seen sooner than an adult. The GPs will generally call you more than once if they are unable to contact you. We offer earlier telephone appointments to improve access for patients. We ask that patients try to be available, but we appreciate this is not always possible. If you miss our calls you can call us after 8 am when the normal surgery line opens and we will ask a GP to call you back. To improve access we ask that you speak to a GP first and this allows us to offer more appointments and also ensures those patients who need to be seen face to face are seen more quickly. We have face to face appointments for our GPs to book in the AM and PM, Monday to Friday. If you would like to be seen without speaking to a GP first please ask for a “Hub appointment”, as we are able to book this directly with a local GP depending on the nature of the call. We will discuss your concerns in our practice meeting to see how we can improve our services in the future. Yours sincerely, Mr R Kumar Practice Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 09 February 2023
Friendly, able to get an appointment if you call. GPS are thorough, kind, and caring. They make the time despite all the pressures and increase caseload.
Visited February 2023
Review titled Dr Curran & Partners
Replied on 16 April 2023
Thank you for taking the time to share your feedback. It's good to hear that access to our service is good and that GPs are thorough, kind, and caring. We will feedback to our team! Mr R Kumar Practice Manager
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Review titled A fine practice
Rated 5 stars out of 5
by Anne Bromwich - Posted on 06 February 2023
As always the receptionists were efficient, helpful and considerate. Despite the pressures of work they remain cheerful and good humoured. The practice nurse was thoughtful and understanding. My GP, whom I have known for many years, is outstanding in her professionalism and the care she gives me.
Visited February 2023
Review titled Dr Curran & Partners
Replied on 16 April 2023
Hello and thank you for taking the time to share your feedback. We are grateful for your kind words, which we have passed on to the whole team today. We are always pleased to hear from happy patients!
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Review titled Really great service today
Rated 5 stars out of 5
by Katherine Oliver - Posted on 07 February 2023
Excellent service from Dr Curran and partners today-from my call being answered promptly by very helpful friendly reception staff, to a GP call back within half an hour followed by an urgent appt a couple of hours later. The reception staff I then saw were helpful and friendly and the GP absolutely brilliant with my 3 year old. Thank you!
Visited February 2023
Review titled Dr Curran & Partners
Replied on 16 April 2023
Thank you for taking the time to leave us feedback. Getting comments like this provides a real boost to the team. Mr R Kumar Practice Manager
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Review titled Very good practice
Rated 5 stars out of 5
by Evelyne Mosby - Posted on 10 January 2023
I recently joined the practice and I am very happy that I did. Receptionists are friendly and answered my questions efficiently. I saw 2 nurses, each one provided painless procedures and were friendly. And I saw 2 doctors. There was no rush, my concerns were addressed, callback was prompt, informative and punctual. I find waiting rooms also important, this one has ample seating, is clean and quiet, and I love the blood pressure/weight/height device (even though I am smaller than I thought).
Visited December 2022
Review titled Dr Curran & Partners
Replied on 16 April 2023
Dear Patient, Thank you for taking the time to feedback. It is always uplifting to receive positive comments from patients! Mr R Kumar Practice Manager
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Review titled Lacking training on accessibility requirements
Rated 1 star out of 5
by Anonymous - Posted on 20 June 2022
The nurses at this surgery are fantastic, I had a smear test / cervical screening with a nurse who made the whole thing very easy and stress free after I told her I was a little anxious. However, understanding of unseen disabilities is poor. Last week I spoke to a receptionist who had received no training on Accessibility requirements (which are a legal obligation). I had previously had a note on my patient record added to access and communication requirements stating I require email correspondence due to my disability which affects my memory and verbal processing. Despite this I was phoned today by a receptionist and when I stated that this is an inaccessible way to contact me she said she didn’t know what accessibility is and that speaking on the phone is “easier for her”. The interaction was humiliating and conflicted with the reassurance past receptionists had given me that their colleagues would understand the accessibility needs recorded on my patient record. It upset me on a huge number of levels and scared me for any patients with learning disabilities, learning difficulties, mental health conditions, Alzheimer’s, hearing loss, etc. Despite everything I got an email later that day saying she’d booked me a telephone appt.
Visited June 2022
Review titled Dr Curran & Partners
Replied on 16 April 2023
Dear Patient, Thank you for taking the time to feedback. It's good to hear that the nurses at the surgery are fantastic. We are very sorry to hear that your accessibility requirements were not followed. We will discuss your concerns with our reception team and provide further training were needed. If you experience any future problems please do not hesitate to contact me. Mr R Kumar Practice Manager