The Manor Practice - Ratings and reviews
Reviews
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Review titled Terrible service
Rated 1 star out of 5
by Anonymous - Posted on 25 January 2024
Been pushed from pillar to post - sent for blood tests as suspected thyroid problem . Sent a phone appointment booked by doctor 24/01 between 14.30 and 18.30. Waited in all afternoon at 18.30 the appointment disappeared off the app as done!!! Been calling surgery all day and phones just saying busy call back later, called for 5th time as 4pm - voicemail stated we are closed due to covid and connected to nhs phone lines, they said sorry looks like Major practice is closed for the day? Website states 18.30 today. So so awful - no results and can’t get through - terrible
Visited January 2024
The Manor Practice has not yet replied.
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Review titled Awful phone service
Rated 2 stars out of 5
by Anonymous - Posted on 26 October 2023
Had a missed call from the doctor called straight back was no 2 in the queue for 20 mins - picked up and receptionist did not listen when I explained I had a missed call- kept saying I had an appointment to cancel- which I didn’t , then said it’s to discuss a referral which it isn’t as that was 2 days ago -awful telephone service , never listen , rude and abrupt - still dont know why the doctor was trying to call me …..
Visited October 2023
The Manor Practice has not yet replied.
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Review titled Absolutely Uselessly no point of this surgery
Rated 1 star out of 5
by Anonymous - Posted on 08 September 2023
Had a telephone consultation booked with the doctor missed the call. I called the surgery straight back. I waited over 25mins no one was picking up despite being number 2 in the queue. When I finally got through the receptionist said she will pass on the message to the doctor to call me back. Didn’t receive the call back. The practice manager will reply here ‘Dear patient, I am sorry to hear you have not been satisfied with the service provided at our surgery. Please call on 02085398950 as soon as possible and ask for a practice Manager to discuss your complain. Best Wishes, Practice Manager’ but when u do call the surgery to speak to her she will refuse to take your call or call you back. Very poor protocols and management.
Visited September 2023
The Manor Practice has not yet replied.
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Review titled No appointment available
Rated 1 star out of 5
by Anonymous - Posted on 12 September 2023
I received a text message from the doctor to book a routine appointment to discuss my results. I contacted the surgery was told routine appointments for September are gone and October appointments are not up on the system yet, to go online and do an online consult. Which I refused as everytime I fill out an online consult I get booked with an out of hours doctor even do I specify I want to speak to the doctor who referred me for the tests. It’s the first week of September how is it possible September appointments have been booked up. Need to offer more appointments to patients same thing with emergency appointments can never book one always get booked with an out of hours doctor.
Visited September 2023
Review titled The Manor Practice
Replied on 21 September 2023
Dear patient, I am sorry to hear you have not been satisfied with the service provided at our surgery. Please call on 02085398950 as soon as possible and ask for a practice Manager to discuss your complain. Best Wishes, Practice Manager
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Review titled Deliberate call hang up
Rated 1 star out of 5
by Anisah Amin - Posted on 22 September 2023
I am extremely disappointed with the practice here I am trying to book an appointment multiple times I have waited for hours to book an appointment for my issues and when I come to the front of the queue they deliberately hang up and cause me to re join the queue and wait again until they’re fully booked this is bang out of order! Such a disgusting unprofessional act I suffer from depression and anxiety and this is not helpful at all imagine if I was in a life threatening situation you guys would be highly reliable for this! Either recruit new hardworking members or sort your people out
Visited September 2023
The Manor Practice has not yet replied.
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Review titled No one picks up the calls
Rated 1 star out of 5
by Anonymous - Posted on 22 May 2023
Called the surgery was number 3 in the call estimated hold time was 3 mins was on the phone for over 40mins. When the receptionist picked she was absolutely useless couldn’t even help with me with my query.
Visited May 2023
Review titled The Manor Practice
Replied on 22 May 2023
Dear patient, I am sorry to hear you have not been satisfied with the service provided at our surgery. Please call on 02085398950 as soon as possible and ask for a practice Manager to discuss your complain. Best Wishes, Practice Manager
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Review titled Horrible rude receptionist
Rated 1 star out of 5
by Michala Watts - Posted on 25 March 2023
Arrived 8 minutes late for a scan because of horrendous traffic at the bakers Arms and lea Bridge Road and was told I won't be seen for being 8 mins late 8 mins the receptionist was rude with a attitude problem the place it self is filthy could do with being knocked down and rebuilt I would strongly advise anyone who need to go for a scan go else where
Visited March 2023
Review titled The Manor Practice
Replied on 22 May 2023
Dear patient, I am sorry to hear you have not been satisfied with the service provided at our surgery. Ultrasound service is run and managed by different service provider not by the Manor Practice. I have forwarded your feedback to them. Best Wishes, Practice Manager
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Review titled Difficult systems
Rated 1 star out of 5
by Olivia burt - Posted on 29 February 2024
I couldn’t use the online e information form because it’s for my daughter who is under 16. I can’t pick up the blood forms because they are in chingford not at my surgery and only available for one hour after 6.30pm. I can’t get proof for school that my daughter is ill unless I book an emergency appointment when she doesn’t really need one. The phone consultation was not with a doctor from my surgery.
Visited February 2023
The Manor Practice has not yet replied.
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Review titled Can not get through
Rated 1 star out of 5
by Ash - Posted on 11 January 2023
Received a text wrongly stating I haven’t had a flu jab but it is a minimum of 26 minutes wait to get through on the phone. That’s no service!
Visited January 2023
Review titled The Manor Practice
Replied on 22 May 2023
Dear patient, I am sorry to hear you have not been satisfied with the service provided at our surgery. We did send self booking link with most or our messages for patients to book themselves. Please call on 02085398950 as soon as possible and ask for a practice Manager to discuss your complain. Best Wishes, Practice Manager
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Review titled Worst practice known to man
Rated 1 star out of 5
by Anonymous - Posted on 21 September 2022
Worst experience I have ever had in my entire lifetime... Due to diagnosis I'm not supposed to have any stress, but the staff at this practice have driven me to despare. Do not sign up here.
Visited September 2022
Review titled The Manor Practice
Replied on 26 September 2022
Dear patient, I am sorry to hear you have not been satisfied with the service provided at our surgery. Please call on 02085398950 as soon as possible and ask for a practice Manager to discuss your complain. Best Wishes, Practice Manager