STAMFORD HILL GROUP PRACTICE - Ratings and reviews
Reviews
-
Review titled providing a stool specimen for testing
by hadarpc86 - Posted on 03 October 2023
the GP advised my son to take a stool test, the first specimen was given in only to find out after 2 months that it has been lost on the way to the lab. the second specimen has been given in only to find out after 3 weeks that the label with patient details was missing, (knowing that it was in the bag when handing over), wondering how the front desk took it without checking that all is correct. it is now 3 months that we are waiting for a specimen test but with no luck and a incompetent system.
Visited September 2023
Provided by Care opinion
Review titled STAMFORD HILL GROUP PRACTICE
Replied on 27 October 2023
Dear hadarpc86 I am very sorry to hear that your son's specimen was lost and that it took two months before you were made aware of it. I am not able to find out where the details on the second specimen went missing, our reception team usually check that the patient details are with the specimen and I'm sorry to hear that this was not the case. I understand that this must have been very frustrating for you. I will discuss your concerns with the staff and reiterate to them the importance of checking that the patient's details are enclosed when samples are handed in. I hope that your son has managed to get the tests he needed. You can call the surgery, and ask to speak to a member of the management team if you have any concerns or if you would like to discuss this matter further. Best wishes, Maxine Powell Joint Practice Manager
Provided by Care opinion
-
Review titled A secretary who has gone the extra mile
by Chaim C - Posted on 22 August 2023
Last week while on holidays, it was 5pm, we noticed that my Daughter with Downs Syndrome doesnt have enough Movical for that night. The local chemist was closing at 6pm and told me that if we get a prescription to him beforehand he would give me the meds. I called the surgery. The receptionist was extremely kind and understanding. She told me to wait, and asked the Dr on-call to prescribe and send it to the chemist near us on holidays. In 10 mins it was sorted. Thanks. It was a life saver. At the same time, i want to put in a good word for the special Dr, Dr Blumberg. He always goes the extra mile to help us when ever he can. We as a family are very grateful for all of his help for the past 25 years. Keep up your great service.
Visited August 2023
Provided by Care opinion
Review titled STAMFORD HILL GROUP PRACTICE
Replied on 23 August 2023
Dear Chaim C Thank you so much for taking the time to write such a positive review. I will share your comments with the whole team. Kind regards, Maxine Maxine Powell Joint Practice Manager
Provided by Care opinion
-
Review titled Being unable to get through on phone
by Lt2023 - Posted on 24 July 2023
I tried calling at 8:00am to make an appointment for my son and I had to give up after an hour, 45 minutes of which was told I was 1st in the queue.
Visited July 2023
Provided by Care opinion
Review titled STAMFORD HILL GROUP PRACTICE
Replied on 24 July 2023
I am very sorry to hear that you were held in our appointment queue for over an hour. Unfortunately, this can happen sometimes if you were waiting to use the automated service and there were not any appointments available. It can also happen if the receptionist stops taking calls to speak to a doctor for example and forgets to log out of receiving calls. These calls keep looping around the system. The reception team are reminded regularly that they must remember to log out. We are planning to upgrade our telephones to a cloud based system. There will be an option for the patient to request a call back. Instead of waiting in the queue, the call will be kept in a virtual queue and the patient will be called back when they get to the top of the call queue. We will be adding more options that can be done by using your telephone keypad, such as ordering repeat medication and booking appointments for reviews. We are hopeful that this will improve patient access and ease frustration for patients and staff. I hope you managed to speak to a member of the practice, if you didn't, please try contacting us again. You can ask to speak to the Practice Manager if you have any problems. Kind regards, Maxine Powell Joint Practice Manager.
Provided by Care opinion
-
Review titled 2.15 hours on phone. Still waiting to book appointment
Rated 2 stars out of 5
by Anonymous - Posted on 28 March 2023
Continuing from my last live review in an attempt to score a doctor's appointment: After more than a 2 hour wait, I'm still #1 in the call queue - and have been for the past 20 minutes. This is my fourth attempt to get a doctor's appointment. A past failed call which just ended with no doctor's appointments available. An attempt to register for online appointment access (Not possible according to a later explanation from reception. The person there said the doctor's perfer to triage their own appointments so it has to be via on the dat phone even if you're looking for a future appointment) The third attempt was at reception, requesting they book my appointment for a future date. That was not possible the person said - refer to the above explanation in brackets, which also precluded booking appointments online). So, I'm now at 2 hours and 15 minutes of holding on the phone - in hope of an appointment at some point. By the time I actually get an appointment, and then later speak to the doctor it may even exceed three hours! Extraordinary. And from what I hear this is not an exceptional case. A neighbour told me they went to a different practice as they could actually get an appointment, and easily.
Visited March 2023
STAMFORD HILL GROUP PRACTICE has not yet replied.
-
Review titled Problematic to book doctor appointments
Rated 3 stars out of 5
by Anonymous - Posted on 28 March 2023
I'm leaving this review after calling at 8am and still on hold 90 minutes later. 8.05am I was at #5 in the queue. That lasted half an hour. I finally got to #2 after 50 minutes on hold. I've now been at #2 for 40 minutes! Pretty remarkable. I've delayed requesting a doctor's appointment for months due to this system. I've asked to make an appointment in person at reception and been told this is the only option! Despite clearly not working? A neighbour warned me they switched practices due to this problematic system, which appears to date back years. Yet nothing changes? Oh and I'm still on hold as I write this review - still at #2!
Visited March 2023
Review titled STAMFORD HILL GROUP PRACTICE
Replied on 28 March 2023
Dear Madam We spoke earlier this morning, regarding the difficulty that you had experienced today with our telephone system. As soon as you alerted me to the problem I was able to identify that a technical problem had occurred with our automated booking system (Patient Partner) and you had got caught up in that system, which shouldn't have happened and we were able to resolve that immediately and I am very sorry that this happened to you today. A similar error with the system has happened before and we have raised this with the supplier to requesting it to be rectified or to suggest that they are able to flag to us if there are problems with the system so that we can alert service users. I did discuss the appointment system with you and the available options for booking appointments with the practice which are either available to book on-line or on our automated system and these are available at 8am from the previous day. We also have on the day appointments which are available by calling on the day at 8am and most recent is an on-line consultation form which we have just started using whereby you can complete an on-line form and return it to us and the doctor will triage the form and take the next suitable steps for the patient and there is a 72 hour turnaround time with the on-line form. I did send you the link to this for future use and we are sending it to any service user that is interested in using it and it will be uploaded onto our website next week. Once again I am sorry that your call got caught up in our technical issues earlier today and hope that the different options of making an appointment will make your next contact with the practice much smoother. Kind regards Tania Fidler (Practice Manager)
Provided by Care opinion
-
Review titled Good Doctors but not available
Rated 2 stars out of 5
by Anonymous - Posted on 15 December 2022
I have trying for a week already to get an appointment but did not have availability... The Doctors are good but they don't have enough time, it is very frustrating.
Visited December 2022
Review titled STAMFORD HILL GROUP PRACTICE
Replied on 16 December 2022
Dear Sir or Madam I am sorry to learn that you have been having difficulty making an appointment. I am not sure if you are trying just one particular doctor or different doctors because yesterday we did still have several appointments available at 1.30 pm, as I booked one myself for a patient. Appointments are available on our automated system, via the NHS App, or by calling the surgery so if you are still experiencing difficulties please do call and ask to speak with any member of the management team who will be happy to support you with arranging an appointment. Kind regards Tania Fidler (Practice Manager)
Provided by Care opinion
-
Review titled great doctors
Rated 5 stars out of 5
by sarah meirovitch - Posted on 24 November 2022
.lots of caring considerate doctors . very happy with servicelots of caring considerate doctors . very happy with service
Visited November 2022
Review titled STAMFORD HILL GROUP PRACTICE
Replied on 28 November 2022
Dear Sir or Madam Thank you for taking the time to write about your positive experience with the practice and I will be sharing your words with the team. Kind regards Tania Fidler (Practice Manager)
Provided by Care opinion
-
Review titled Hugely Frustrating
Rated 2 stars out of 5
by Anonymous - Posted on 09 November 2022
I have tried, and failed, for more than two weeks to get an appointment! I’ve been registered here for nearly 8 years and I’ve never encountered this problem before. I know that this is not the case for all surgeries in Hackney as I’ve had to book apps, very recently, for family members who are registered elsewhere and have always managed to successfully book them one. There has been absolutely no online ones available (not sure if the practice has switched this option off now though), none at all either on the automated booking and when you try to ring, you can’t get through, with god knows how many people in front of you, and if, you haven’t lost the will to live after hanging on for soooo long, by some miracle, you do get an answer, then you’re told all the appointments have gone! I’ve complex medical needs, so need fairly regular appointments, plus I usually deal with the same Dr who knows me, and my conditions well. It’s disheartening when I can’t book an app with them specifically now, something I was always able to do beforehand through Patient Access. If I can’t get an appointment with them and I have to see another Dr, then I have to go through my entire medical history, which isn’t ideal and tiring. Having said that, when I have had dealings with the other Drs in the practice, they’ve been really positive experiences. The Drs themselves are very good, some are absolutely brilliant and the reception staff are, when you can talk to them, always very courteous and helpful. It really is just the appointment booking system that lets the surgery down. I appreciate that it’s not the surgery staffs fault and I fully understand the pressures the surgery and NHS are under just now, but it’s a hugely frustrating situation that needs to be rectified somehow.
Visited November 2022
Review titled STAMFORD HILL GROUP PRACTICE
Replied on 14 November 2022
Dear Sir or Madam Thank you for writing into us and I am very sorry that you have been experiencing difficulties in getting an appointment either online or on the automated system. I want to reassure you that we are offering both automated and online appointments and they are available 24 hours in advance however the appointments do go very quickly. I understand that patients like to have continuity with their doctor however all of our doctors here are part time and are doing other special clinics during the week so they are not always available on the days that they are here for routine appointments. We have noticed of late that are telephone call queue has been a lot quieter than we would normally expect at this time of year so I would still suggest calling in if the online and automated appointments have all been taken as we do often have appointments still available. I understand from your information that you require regular medical appointments so if you would like to call me and I am happy to discuss this with you to see if I can assist you further with this. Kind regards Tania Fidler (Practice Manager) 020 800 1000
Provided by Care opinion
-
Review titled Great practice
Rated 5 stars out of 5
by Tina Maher - Posted on 28 November 2022
I've been with this practice for 35 years and seen many changes some of which are good some not so good .. I have had both my children under this practice and they have always been accommodating if they were ill... I have numerous health issues and have always been treated well by the doctors in the practice .. I use the app to book appointments and for prescriptions .. They have a fantastic specialist diabetes nurse who explains everything in detail so as to understand very informative ... The Doctors are always polite ,understanding and you are treated with respect .. The nurses in the practice are the same .. The only issue is that sometimes the queues on phone can be long but again when I've got through they have tried to accommodate A couple of reception staff can come across as rude and abrupt but it is a big practice and I have witnessed the public being argumentative towards the reception staff there only human too people.. They have alot of outside resources in this practice ie physiotherapy, councillors, specialist diabetes nurse .. I myself would not want to be under another practice ...!!
Visited November 2022
STAMFORD HILL GROUP PRACTICE has not yet replied.
-
Review titled Good and consistent care
by sunbq56 - Posted on 13 January 2023
I continue to receive great care from Stamford Hill Group Practice. I appreciate that my information is shared across the GPs so consultations are meaningful and effective. I feel each GP has taken time to read through notes before hand. A shout out for the reception and admin team who always try to get the help you need even working under such pressure. Times are not kind to the NHS, so I more than appreciate what good and consistent care this practice is able to deliver. Thank you.
Visited October 2022
Provided by Care opinion
STAMFORD HILL GROUP PRACTICE has not yet replied.