BARTON HOUSE GROUP PRACTICE - Ratings and reviews
Reviews
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Review titled Can't get to a GP
Rated 1 star out of 5
by Cameron Gilbert - Posted on 14 March 2024
I have a chest infection diagnosed by a private GP but I still can't get an appointment at Barton House for them to prescribe me antibiotics. This is a consistent experience, you can't get to a GP at this practice.
Visited March 2024
BARTON HOUSE GROUP PRACTICE has not yet replied.
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Review titled Dreadful practice
Rated 1 star out of 5
by Anonymous - Posted on 30 January 2024
I have been a hitherto very happy patient at Barton House for more than 30 years, but in the past 18 months there has been a complete deterioration in service. The AI booking system is incomprehensible, and is usually unavailable by 10.00am. I assume that if you can get to talk to a medic the experience is fine, but it is so difficult I have resorted to private, walk-in GP services. It is not clear on the practice website who, or how, to complain and there seems to be no accountability. Such a shame!
Visited January 2024
BARTON HOUSE GROUP PRACTICE has not yet replied.
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Review titled Helpful informative practice
Rated 5 stars out of 5
by Nicola - Posted on 28 December 2023
Left message online and received very sms quickly and was later that day offered face to face appointment .I was delighted to have a face to face appointment and had time to ask questions and explain various symptoms. I was treated politely and respectfully and received helpful information and prescription. I am lucky to receive nhs treatment and get help when needed. GPS and receptionists there are always helpful and polite
Visited December 2023
BARTON HOUSE GROUP PRACTICE has not yet replied.
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Review titled Dealing with new technology
by Peter593 - Posted on 06 November 2023
I went to the surgery for a pre arranged flu injection I went to the reception to book in and was told that there was wall mounted screen and could I use that. I said I would not know how to use it. There was a patient very upset over how the reception had dealt with them. I feel with new technology like the screen that it would be useful if a member of staff went out and showed people how to use it.
Visited October 2023
Provided by Care opinion
Review titled BARTON HOUSE GROUP PRACTICE
Replied on 08 November 2023
Thank you for providing more context to your feedback. We apologize for any inconvenience you experienced with our reception staff, and we appreciate your patience in explaining the situation further. We understand that receiving clear and courteous instructions during the check-in process is crucial. Your suggestion for improving the guidance provided by our reception staff and ensuring that they offer support when necessary is valuable. We will work on enhancing the training and communication skills of our staff to ensure that every patient's visit is pleasant and stress-free.
Provided by Care opinion
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Review titled Reception and medical team
by Gumba - Posted on 10 October 2023
Over the many years i have been a patient at Barton Centre everything has been excellent. Attitudes of receptionists, medical personel. Receptionist ls are always patient and cordial and just amazing. Medical team : doctors,nurses and all are very humble and know what they are doing. You are the best! Keep your good work.
Visited October 2023
Provided by Care opinion
Review titled BARTON HOUSE GROUP PRACTICE
Replied on 10 October 2023
Thank you for your kind words and for being a valued patient at Barton Centre for so many years. We greatly appreciate your continued trust in our practice. Our dedicated team, from the receptionists to the medical staff, is committed to providing excellent care with humility and expertise. Your feedback serves as motivation to keep delivering the best service possible.
Provided by Care opinion
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Review titled I went to get my flu vaccine
by chamaeleoncf33 - Posted on 19 October 2023
The practice had contacted me to offer me the flu vaccine. Whilst I was there the nurse also offered me a health screen check up. This involved taking some blood samples and a history of details about my current levels of activity, exercise, emotional and general well-being. The nurse was very gentle, charming and thorough. She was also pretty efficient in taking bloods and giving the vaccine injection in a swift and painless manner. I was very happy with the consultation.
Visited October 2023
Provided by Care opinion
Review titled BARTON HOUSE GROUP PRACTICE
Replied on 20 October 2023
We're absolutely thrilled to hear that you had such a positive experience during your recent visit for the flu vaccine and health screen check-up. We're glad to know that our dedicated nurse went above and beyond to provide thorough, gentle, and compassionate care to all our patients. We're here to support your health needs and to ensure that your experience is as comfortable and efficient as possible. If you ever have more questions or require further assistance, please don't hesitate to reach out.
Provided by Care opinion
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Review titled Great communication
by indigokz53 - Posted on 13 October 2023
I met this GP for the first time at this appointment. I was very impressed by his professionalism and considerate attitude. He was knowledgeable whilst also concerned to ensure my emotional as well as physical well-being. Great communication. I left my appointment knowing my health issue was being addressed yet also reassured that I was in good health.
Visited October 2023
Provided by Care opinion
Review titled BARTON HOUSE GROUP PRACTICE
Replied on 13 October 2023
Thank you for sharing your experience with us. We're delighted to hear that your recent appointment with our GP left you feeling well cared for. Providing professional and considerate care is our commitment to every patient, and we're pleased that you found the communication excellent. Your health and well-being are paramount to us, and we're here for any further questions or assistance you may need.
Provided by Care opinion
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Review titled Really allayed my concerns and fears
by octobermc36 - Posted on 13 October 2023
I was offered a face to face consultation. Thorough examination and onwards referral to specialist services. The GP was calm and patient and this really allayed my concerns and fears.
Visited October 2023
Provided by Care opinion
Review titled BARTON HOUSE GROUP PRACTICE
Replied on 13 October 2023
We appreciate your feedback and are glad to hear about your positive experience. Providing thorough examinations and facilitating referrals when needed are fundamental to our patient care. We're pleased that our GP's calm and patient approach was reassuring for you. Your comfort and well-being are important to us, and we're here to assist you further if necessary.
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Review titled Caring and attentive GP
by Zen2 - Posted on 13 October 2023
I had an appointment with a GP. She immediately put me at ease with her warm and caring manner. She listened attentively and asked follow up questions. She clearly explained the investigations required and the follow up arrangements. Overall, I had a very positive experience.
Visited October 2023
Provided by Care opinion
Review titled BARTON HOUSE GROUP PRACTICE
Replied on 13 October 2023
We're delighted to hear about your positive experience during your appointment with our GP. It's important to us that our patients feel at ease, and we're glad our GP's warm and caring manner made that possible for you. Attentive listening and clear communication are key aspects of our approach to patient care. If you have any further questions or require additional assistance, please don't hesitate to reach out.
Provided by Care opinion
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Review titled Couldn't get any support
by cruxbx38 - Posted on 14 September 2023
My mother came out of hospital and couldn’t get any support and on hold for 20 minutes each time just to speak to receptionist. Finely got blood test for my mother. Was waiting 30 mins past appointment time, but lovely staff member on reception sorted a couple of issues out for me there and then.
Visited September 2023
Provided by Care opinion
Review titled BARTON HOUSE GROUP PRACTICE
Replied on 14 September 2023
We appreciate your feedback regarding your recent experience with our practice, and we want to extend our understanding and gratitude for your patience and understanding. We understand that coordinating care for a loved one can sometimes be challenging, and we apologize for any inconvenience you faced when trying to reach us. We are continuously working to improve our phone systems to minimize wait times for our patients. We are delighted to hear that our staff member on reception was able to assist you efficiently and address your concerns. Our team is dedicated to providing support and resolving issues to ensure the best possible care for our patients.
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